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= CasperVend General FAQ =
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Last updated: 24 June, 2013
 
      
      
== '''Adding / Updating Products''' ==
[[File:German_flag.gif]] [[CasperVend_2/FAQ/DE | Schaue hier in Deutsch!]]


: '''Q.''' If I update a product but keep the new name the same as the old one, can I just delete the old box from the dropbox, add the new, and not worry about relisting?  
= '''<span style="color:#00528c">Browser Issues</span>''' =
   
: '''Q. I get "''Page cannot be displayed''" in Internet Explorer when accessing CasperTech sites - how can I get this to work?'''
:: '''A.''' Yes, as long as the name really is an exact match between the two.  
:: '''A.''' If you have issues accessing CasperDNS websites using Internet Explorer, your browser may be insecure. On the 2nd of October, 2013, we performed system maintenance and disabled several very old, insecure protocols. The fix is easy - press Alt+X in internet explorer. Go to Internet Options, then to Advanced, then scroll down to "Security" and make sure that "Use TLS 1.2" is ticked. (TLS 1.0 or TLS 1.1 will do if TLS 1.2 is not available.)
       
== '''Redelivery Issues''' ==


: '''Q.''' Does the redelivery terminal redeliver no-copy/transfer items? If so, is there a way to prevent that from happening?
: '''Q. What versions of Internet Explorer are supported?'''
       
:: '''A.''' As of October 2013, we only support versions 9.0 and up - IE8 and older do NOT support all the code used on the website. If you have IE8 or older, we highly recommend either updating to a current version, or installing [http://www.mozilla.org/ Firefox] or [https://www.google.com/intl/en/chrome/browser/ Chrome] to use instead.
:: '''A.''' Casper Warden writes: "When you set up a product on caspervend, it asks you what the perms are. If you select no copy, then the product won't be redelivered. So it's not the perms of the actual items that count, but the perms that you choose on the website. Otherwise the system wont know - or care - what perms you have."


== '''General Issues''' ==
: '''Q. The vendor tells me to click on a link that I must log in with. When the website comes up, it claims "no data was received".
:: '''A.''' If you are using Chrome, try again in "incognito" mode.


::::: '''Never EVER deed vendors to a group! They will not work!'''
: '''Q. The CasperVend webpage never comes up - all I see is "waiting for caspervend" messages...
   
:: '''A.''' Use https://caspervend.casperdns.com/ instead of the old caspervend.com address.
: '''Q.''' Product and texture are in the dropbox. Product listing is set up correctly. Profile is set up correctly. (If applicable - product with proper tracking script is in holovendor) However, product is still not showing on vendor.
       
:: '''A.''' Make a small edit to the product - add a space in the name, for example - and click 'save". This will tell the website to update all vendors that are supposed to be showing that product (or the profile containing that product) and it should then show up.
   
: '''Q.''' Why can't I use the in-viewer built-in browser?
   
:: '''A.''' Casper Warden writes: "The built-in browser is pretty terrible - I wouldn't recommend using it, ever. It trims URL's, doesn't render javascript properly, and is generally broken."  
   
: '''Q.''' I just hired on a store manager and added them on the webpage as my CSR. Are they now able to log into that page with their own account or do I need to share my account details with them in order for them to assist customers?
       
:: '''A.''' CasperVend does NOT support manager activity at this time. The CSR box only sets the person as a point of contact for your store. They cannot do anything IN the caspervend system for YOUR products unless you share the login details and they log in as you.
           
:: (Should you choose to do that, remember that it IS a '''huge security risk''', as you've essentially given them full permissions on your CasperVend web account by giving them your login details...CasperTech does NOT recommend doing this for that reason.) 
           
: '''Q.''' I want to add a customer service webpage URL, or multiple CSR's, instead of a single avatar - can I do this?
   
:: '''A.''' As of 19 May, 2013, yes you can! The webpage will warn you that what you entered is not a valid single avatar account name, but it will STILL display what you have entered to the customer, just without any links. If you only put a single avatar account name in, the website will still give a profile link, as per usual.
   
: '''Q.''' My vendors all say "Back in __ minutes" - what does that mean?
   
:: '''A1.''' Casper Warden writes: "It means your region just restarted. The vendor startup is staggered by a random time between 0 and 10 minues, so that we don't have 10,000 vendors hitting the server at once."
               
:: '''A2.''' You should upgrade your vendors - v2.10 and forward do not give this message anymore.
               
: '''Q1.''' Is it normal to see TWO of all my products in the website listings?
: '''Q2.''' When I go to the website and go to make a new product, I see TWO of everything I added to the dropbox...
   
:: '''A.''' Casper did a fix for this issue on 11 September, 2012. Check  your listings again if you haven't looked at them since then.  If it's still not fixed, send an IM to Casper Warden - if he's offline, fill out the form at the link you get back a couple minutes later in his autoresponse message.  
           
: '''Q.''' Why do vendors disappear from the website?
   
:: '''A1.''' Casper Warden writes: "it's normal for vendors to sometimes disappear from the list. Second Life is a noisy and unreliable platform, sometimes sims go dark (Stop accepting incoming connections) and that will cause us to toggle the vendors offline.  Don't worry, it won't affect your sales - the vendors will come back online as soon as they are used."


:: A sim "going dark" will still be ONLINE inworld, and accessible to avatars - just not talking to the outside world.
= '''<span style="color:#00528c">Copies</span>''' =
           
: '''Q. I made a new alt / forgot my passwoord / (etc.) - can I get a copy of CasperVend on my new avatar?'''
:: '''A2.''' If you need to configure a vendor that's not currently in the list, simply click the logo area (this is the "admin" button) on the vendor inworld and it'll take you to its configuration page on the CasperVend website.
:: '''A.''' CasperVend is non-transferrable. Your new avatar will need to purchase a new copy.
           
== '''Transactions / Deliveries''' ==


: '''Q.''' I got this message: "failed because 'We've encountered a problem with pricing on the vendor (the price info is out of date). Please wait a minute and try your transaction again.' - the money has been refunded to the customer." - what happened?
: '''Q. SL ate my inventory! Can I get a fresh copy?'''
       
:: '''A.''' Sure! Just click a redelivery terminal and get it redelivered. If you use the one at the [https://maps.secondlife.com/secondlife/Caspertech/184/85/134 CasperTech store] all the CasperTech purchases (including CasperVend) will be sorted to the top.
:: '''A.''' You may have changed the price recently and the vendor hadn't updated to the new price yet.  


: '''Q.''' I'm trying to set an item to be delivered on touch by turning off the touch menu. Unfortunately, it's not delivering. How can I fix this?
= '''<span style="color:#00528c">Configuration Issues</span>''' =
       
: '''Q. I reset / updated my vendors, but I'm not getting ANY debit perm windows! '''
:: '''A.''' Make sure the product is set to be L$0 - if the product has a price greater than L$0 and the vendor has a price override of L$0, it's no longer considered "free on touch".  
:: '''A.''' Check the following things:
:::* Your mute list (make sure you and/or your vendors aren't muted)
:::* Check your viewer's spam protection settings, if any
:::* If you're on Firestorm, you may need to relog to see them (known Firestorm issue)
:::* If you're on Firestorm (or other V3 style viewers), and have been ignoring notifications, you may have TOO many built up. (When you don't read them, they accumulate for your next login session.) The Firestorm team have a fix '''[http://wiki.phoenixviewer.com/fs_install_crash on their wiki]''', look for the "Firestorm Logs Out During Login" section at the top.  


: '''Q.''' Can you limit a purchase to one per avatar for a limited time period?
: '''Q. How do I fill vendors? '''
   
:: '''A.''' The vendors *themselves* don't get filled - the included Dropbox is where all your products go. The dropbox sends data to the website, and then you configure your vendors via the website to list specific products or (using profiles) sets of products. See the [[CasperVend_2/Setup| detailed setup]] page for details on how this is done.      
:: '''A.''' You can limit to one per avatar, but not for any time period. It's either limilted, or not - you have to make the changes manually. The 1-per-person limit is based on RECIPIENT, not buyer. So if you have the item limited to 1-per-person, the same person can buy 10 copies, but they have to go to 10 differnet avatars.  
 
: '''Q. If I stretch / resize my vendors, will they still work? '''
:: '''A1.''' Yes, it doesn't matter what size the vendor is, as long as all the buttons map correctly.
:: '''A2.''' You can also change the shape, just remember to go through the instructions in the [[CasperVend_2/Customisation | customization section]] to remap all the buttons and vendor image panels correctly.  


: '''Q.''' My customer said they bought one item, but received a completely unrelated item!
: '''Q. I rezzed out my 2.x vendor, gave it permissions, but now it's all gray! '''
   
:: '''A.''' This can happen for one of two reasons:
:: '''A.''' Have the customer search their inventory for the item they actually purchased. What often happens is they will receive the item just dandy, but get confused by a broadcast delivery of something ELSE that happens right around the same time.  
::: '''1)''' Incorrect "MAPPING" configuration card
::: '''2)''' Vendor is set to a profile with no products
:: (If scripts are OFF and the vendor cannot work, you will NOT get a debit window, message, OR change in vendor textures. If you have muted yourself, you won't get a debit window or message either.)


: '''Q.''' A customer bought two of something but I ony received the L$ for one, and I don't have any affiliates - what happened?
: '''Q. I have gotten the vendor system started, added products to it, but it won't let me show more than one product - it keeps saying "selected singled product" - why won't it show multiple products?'''
:: '''A.''' You selected just one of your products in the "single product" pulldown menu. Go back to the configuration page, and select "None" - then you should be able to select a PROFILE with several products higher up on that page.
      
      
:: '''A.''' Most likely reason: You have two caspervend scripts in one vendor. You may have run the update bee and it may not have deleted the old script when it dropped in the new script. Just delete the older of the two and you'll be fine.  
: '''Q. Why are my textures not rezzing right / overlapping with other textures? '''
:: '''A1.''' Most likely reason: You have an alpha layer in the image, even if the picture doesn't have any visibly transparent areas. You can fix this by saving out the texture, loading it up in GIMP, photoshop or other image editor of your choosing,and saving it out as a NON-alpha version (24bit / "for the web" / remove alpha layer / etc. depending on your graphics software options.) 
:: If you're uncertain of how to do that when saving as a PNG or TGA, then save it as a JPG instead - JPG doesn't support alpha layers.  
              
              
: '''Q.''' How does the system track purchases when the servers are down?  
:: '''A2.''' Casper Warden writes: "the biggest gotchya with image uploads are png's with alpha... Photoshop saves png's with alpha even when there's actually no transparent areas on the image,  which causes alpha sorting issues inworld and also causes the caspervend preview images to not show. This can be fixed by using File -> Save to web, and unticking "Transparency" "
   
 
:: '''A1.''' When servers are UP, transactions are sent to all three servers simultaneously to ensure there's no problem getting the product to the customer.  
: '''Q. I changed my vendor product image textures, and deleted the outdated ones from the dropbox. But they still show up in the list on the website, littering the list of textures. Is there a way to delete all textures from web database that are not present in any dropbox anymore?'''
:: '''A.''' Rez the latest DropBox UpgradeBee and use the "Check All" function at all your vendor (and dropbox) locations - the website thinks there's still something inworld that's using the old textures.  
              
              
:: '''A2.''' When servers are down, our v2 vendors will:  
: '''Q. The website has the correct price, and when I click info the price is correct, but the hovertext and pay options both say "0". '''
::: 1) Make multiple attempts to register that the sale took place
:: '''A.''' Any of the following:  
::: 2) If they can't succeed, they'll send an email to a special inbox.
::: '''1)''' Are scripts on in the parcel?
::: 3) Once the servers return to active duty, the inbox is read every 5 minutes and any transactions recorded there are picked up and pushed through.
::: '''2)''' Is the vendor rezzed under the land group, if applicable?
::: '''3)''' Did you try resetting the vendor?
::: '''4)''' Did you give it a L$ price on the product listing on the website?
                  
                  
:: This means, even if the database crashes, the transactions are NOT lost. They just have to wait until the database comes back to life.
: '''Q. The website won't let me edit my product entry! Help! '''
   
:: '''A1.''' Check and make sure the texture you originally used FOR that product is in the dropbox. If not, put it back in, or put in an updated texture. Then, set the product to that texture on the website, click save, and THEN it should let you update the rest of the entry.  
: '''Q.''' Is it possible for lag to cause a multi-item vendor to deliver the wrong item, say, if it delivers the item that was up before the new one fully loaded on the vendor?
:: '''A2.''' Alternately, you should now be able to use the UUID of the image on the website, rather than depending on keeping the texture in the dropbox. (this will free up dropbox space too!)
       
:: '''A.''' No, that will never happen. The system will deliver the item that was configured. However....the user may not have understood which item was actually the active / selected item in the vendor.
         
: '''Q.''' I'm setting up products on the website. One of the options is for "Second Item". What is that? Can I include something like a free gift when sold?
       
:: '''A.''' You can deliver an extra item (can be any item), however the SECOND item will NOT be included with redeliveries, only the FIRST (primary) item configured on the website.


: '''Q.''' A customer contacted me saying they never received an item / unacceptable delivery delays. My stuff is no-copy, so is there a way to cancel the first transaction if I redeliver the purchase manually?
: '''Q. How do I change how my vendors "talk" in local chat?'''
       
:: '''A1.''' There's a "verbosity" setting on the vendor configuration screen, this controls what your vendor does and doesn't say in local chat. The available options are Silent, Whisper, Say, and Shout. In "Silent" mode, the only thing it says in local chat is the blurb  with price, permissions, and a description (if you filled out the description field) when the customer clicks for information about the product.  
:: '''A.''' Casper Warden writes: "Yes, you need the transaction link which is sent to the customer when they pay the vendor. Then on that page you can cancel the transaction."  
           
:: If there's a delivery delay it usually means there's something that you (the merchant) need to fix - the details are in the wall-of-fine-print in the merchant link from the sale - just read carefully to see where the problem might be.
 
: '''Q.''' I've got a ton of customers complaining that they never got their purchase! When will these go through??
       
:: '''A1.''' Casper will need the transaction URL that you and/or the customer received when the purchase was made. Without this link, he CANNOT see what's happened with the transaction. (Just the name of the product or customer is NOT helpful if there have been database issues.)
              
              
:: '''A2.''' If the transaction completed and the customer is complaining they did not receive it, bear in mind the following:  
: '''Q. Since the variants feature rolled out, and I've been converting some products over to being variants, I noticed the statistics page has a lot of "v2" in place of the product name. Will the statistics page will list the variant product name or just that "v2"? '''
:: '''A.''' You see "v2" when you delete products to convert them to variants, and have sales from those products that were deleted.


::: '''1)''' Customers can miss the popup box -completely-, depending on their viewer. This is especially true for v3-based interface viewers (Firestorm, Exodus, Catznip, Niran's Viewer, the current Linden Lab viewer, etc.) where notices just seem to "vanish" if you don't tend to them right away.
= '''<span style="color:#00528c">General Issues</span>''' =
::: '''2)''' Customer may have muted you for whatever reason in the past (this also prevents them from getting purchases from your servers.)
::::: <span style="color:#F00;">'''''Never EVER deed vendors to a group! They will not work!'''''</span>
::: '''3)''' They may log off without "Accept"ing the delivery (thus, it gets lost.) If the product is copiable, they can redeliver it themselves from the redelivery terminal later.
::: '''4)''' If they've logged off before it got sent, their messages may have capped in the meantime (and thus the delivery gets lost.) If the product is copiable, they can redeliver it themselves from the redelivery terminal later.
::: '''5)''' Customer may have been in "Busy" mode, and the purchase was auto-declined.
::: '''6)''' If there's a global system issue, and your products are no-copy, it is entirely possible that people MAY be trying to scam you, especially if they don't want to provide a transaction link.
                   
:: '''A3.''' If you have no-copy items, consider having a "rez check" script in your product packaging - this will let you determine whether they rezzed out the item to unpack it. 
               
:: '''A4.''' LL *currently* does NOT have a "received verification" system in place. There is NO way to verify that a user accepted the delivery, unless (1) you have a script in the box that notifies YOU when it's rezzed out, and (2) they rez it in a script-enabled area.


: '''Q.''' A (single) user claimed that they didn't get a delivery...
: '''Q. I deleted a product because it was having problems, but it's still showing on my vendors!'''
       
:: '''A1.''' Don't do that again. Use the "retire" option in the product listing (yes, it works!) instead to remove it from your active product list. Deleting products also removes all sales history, and prior customers will be unable to redeliver the product.
:: '''A.''' In addition to the points in the last answer, deliveries will also fail to arrive if they happen to be sent while the user is teleporting. This is why the vendor gives a message NOT to teleport away until the item is delivered.  
:: '''A2.''' Deleted products must be manually removed from all of the profiles that it's in - it won't happen automatically.
           
:: '''A3.''' If you didn't use the product in a profile, but have it in the "default" category, then edit any OTHER product that you have allowed in the "default" cateogry, and save. This will force a rebuild of the "default" profile category product list, and the deleted product should then vanish.  
:: This is an SL issue, not specific to any vendor system - SL sees you as "offline" while you're teleporting, because you are not in a single sim, but it's not a true "offline" status. NOTHING is guaranteed to get through in a teleport, not even IM's.  
       
== '''No-Copy Items (That are No-Copy to the Merchant)''' ===


: '''Q.''' Where on the website does it show how many items are left?
: '''Q. I'm getting a <span style="color:#990000;">''"The server reported a failure. I'm going to try again in 2 minutes (or touch to try again now)"''</span> message and the vendor won't start up...
   
:: '''A.''' You have an old 1.x vendor. These were '''[[CasperVend_v1 | decommissioned in May 2013]]'''. You need to replace the vendor with one from an updated pack. (Or, if you got an affiliate pack, you need to tell the merchant that their vendors are too old.)
:: '''A.''' You should see an "estimated stock remaining" count on the products page. This is ONLY an estimate; due to many complex factors, it is not guaranteed to be absolutely correct, but it WILL give you a rough guess, and it WILL be updated at regular intervals.  
       
: '''Q.''' I have multiples of the same no-copy item. Can I put them all in the dropbox? Will the system keep track of them all or do I need to set up profiles for each?
       
:: '''A.''' The system automatically takes into account the fact that SL adds a # after multiples of the same item, so there's no special setup needed. Do NOT rename any of these to remove the trailing number or you run the risk of losing all extra copies with the exact same name due to an SL bug!


== '''Upgrading / "Check All" / Debit Permissions''' ==
: '''Q. I'm getting a ''"HTTP URL is empty''" message, what do I do?'''
 
:: '''A.''' The sim/region you are on is out of URL's. The only remedy is to restart the sim/region. 
: '''Q.''' Will the UgradeBee update vendors in all sims/regions I have vendors in or just one?
 
: '''Q. Product and texture are in the dropbox. Product listing is set up correctly. Profile is set up correctly. (Also if applicable - product with proper tracking script is in holovendor) However, product is still not showing on vendor. '''
:: '''A.''' Make a small edit to the product - add a space in the name, for example - and click 'save". This will tell the website to update all vendors that are supposed to be showing that product (or the profile containing that product) and it should then show up.
      
      
:: '''A1.''' The UpgradeBee can only update vendors in one sim at a time - unfortunately the commands are not able to cross sim boundaries or go across the grid.
: '''Q. Why can't I use the in-viewer built-in browser? '''
           
:: '''A.''' Casper Warden writes: "The built-in browser is pretty terrible - I wouldn't recommend using it, ever. It trims URL's, doesn't render javascript properly, and is generally broken."
:: Because updating the script requires a reset, you'll need to be present ''at some point'' (it can be "now" or "later") to answer all the yellow/orange debit permissions windows. Remember that your vendors will NOT function for your customers until you grant these debit permissions!
           
:: This happens because the new updated script does NOT know - will never know - the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask."
           
:: '''A2.''' If you have multiple locations, you can drop an upgrade bee at each one, start it going at each location, and then come back around later to answer all the debit permissions requests. Just remember that vendors won't work until debit permissions are granted, so don't leave them hanging too long if you can avoid it.  
 
: '''Q.''' When I rez out a vendor from inventory, should it always ask for debit permissions?
      
      
:: '''A.''' If you have PREVIOUSLY granted debit permissions, and then picked it up, or picked up a copy, then no, it will not ask again - it remembers debit permissions once granted, as long as it has not been updated or hard reset.
: '''Q. I just hired on a store manager and added them on the webpage as my CSR. Are they now able to log into that page with their own account or do I need to share my account details with them in order for them to assist customers? '''
           
:: '''A.''' CasperVend does NOT support manager activity at this time. The CSR box only sets the person as a point of contact for your store. They cannot do anything IN the caspervend system for YOUR products unless you share the login details and they log in as you.
: '''Q.''' When I use an updatebee, I have to manually grant debit permission for each vendor. I thought the vendors remembered this?  
:: (Should you choose to do that, remember that it IS a '''huge security risk''', as you've essentially given them full permissions on your CasperVend web account by giving them your login details...CasperTech does NOT recommend doing this for that reason.)
       
:: '''A1.''' This happens because the new updated script does NOT know the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask."
           
:: '''A2.''' This also happens if you drag-copy - the copy will ask for debit permissions, but the original will remember them. 
           
::: '''A3.''' If you manually reset (a/k/a hard reset) the vendors, it will act as a brand new script (because resetting scripts makes them flush their prior memory, which includes debit permissions.) 
 
== '''Dropbox Issues''' ==
 
: '''Q.'''  I have a dropbox which shows as 'live' and as having __ items listed. However, when I open the drop box there are maybe half that amount of items showing inside the box.
       
:: '''A.''' Casper Warden writes: "basically, if items have disappeared from the box, there's two reasons...
::: '''1)''' they were no copy and were delivered
::: '''2)''' your sim suffered an inventory failure or rollback
:: in both circumstances the system isn't notifed about the change :/ "
              
              
:: When items that are no-copy to the merchant (such as breedable things) get sold, the # in the floaty text above the dropbox does NOT get updated.
: '''Q. I want to add a customer service webpage URL, or multiple CSR's, instead of a single avatar - can I do this? '''
           
:: '''A.''' As of 19 May, 2013, yes you can! The webpage will warn you that what you entered is not a valid single avatar account name, but it will STILL display what you have entered to the customer, just without any links. If you only put a single avatar account name in, the website will still give a profile link, as per usual.  
: '''Q1.''' I deleted some old items / an old dropbox, and the old items (that were in the old dropbox) are STILL showing up on the website in the product selector popup. 
       
: '''Q2.''' I'm seeing items in the list with "item name 1", "item name 2" etc. - basically they've been duplicated and I can't get rid of the duplicates.
       
:: '''A1.''' If you have items or textures showing up which are NO LONGER in a dropbox, it means that you've deleted a dropbox at some point without using the "touch" menu and the "delete" option. When deleting a dropbox, please use the touch dialogue menu - this is the quickest way to clean up the contents listings.
           
:: '''A2.''' If it's a 2.x dropbox, rez out a DROPBOX upgradebee and use the "Check All" function - that will remove "orphan" dropboxes that were previously in that sim.  You'll need to repeat this for every sim you had 2.x dropboxes in.
           
:: '''A3.''' If A1 - A2 don't fix your problem, THEN send an IM to Casper Warden with the EXACT NAME of ONE of the extra or duplicate items, mention that it's from a deleted dropbox, and he'll delete the "orphan" dropbox from the website database.
 
: '''Q.''' I got this message: "CasperVend DropBox: Items in the database seem to be out of sync! Re-uploading."
       
:: '''A.''' Nothing to worry about - the systems's self-check has determined that there is lag, either on the sim/region or in the grid itself. Once or twice per dropbox is normal (if you have multiple dropboxes, you'll get several messages, but should just be one or two from each.)
           
:: The only time to worry is when you get the message several times a day - that would indicate a sim/region communication problem, or that Casper is working on the backend servers.
           
: '''Q.''' How many items can I put in the DropBox before it's too sluggish to use?
      
      
:: '''A.''' Effective December 1, 2012 there is a hard limit of 400 items in a dropbox to prevent most issues of lag and potential inventory loss. If there are more than 400 items in a dropbox, it will NOT talk to the web server.
: '''Q. My vendors all say "Back in __ minutes" - what does that mean? '''
:: '''A1.''' <span style="color:#00528c">Casper Warden</span> writes: "It means your region just restarted. The vendor startup is staggered by a random time between 0 and 10 minues, so that we don't have 10,000 vendors hitting the server at once."
:: '''A2.''' You should upgrade your vendors - v2.10 and forward do not give this message anymore.
               
: '''Q1. Is it normal to see TWO of all my products in the website listings? '''
: '''Q2. When I go to the website and go to make a new product, I see TWO of everything I added to the dropbox... '''
:: '''A.''' Casper did a fix for this issue on 11 September, 2012. Check  your listings again if you haven't looked at them since then.  If it's still not fixed, send an IM to Casper Warden - if he's offline, fill out the form at the link you get back a couple minutes later in his autoresponse message.  
              
              
:: This 400-item limit applies to *everything* in the dropbox - including the script it originally ships with - so it's effectively a limit of 399 of YOUR things in the dropbox.
: '''Q. Why do vendors disappear from the website? '''
           
:: '''A1.''' Casper Warden writes: "it's normal for vendors to sometimes disappear from the list. Second Life is a noisy and unreliable platform, sometimes sims go dark (Stop accepting incoming connections) and that will cause us to toggle the vendors offline.  Don't worry, it won't affect your sales - the vendors will come back online as soon as they are used."
:: A "soft limit" maximum of around 200 items is STRONGLY recommended so that loading the contents is less tedious if you're on a slower computer or if there is region lag.
:: ''A sim/region "going dark" will still be ONLINE inworld, and accessible to avatars - just not talking to the outside world.''
           
:: '''A2.'''If you need to configure a vendor that's not currently in the list, simply click the logo area (this is the "admin" button) on the vendor inworld and it'll take you to its configuration page on the CasperVend website.
: '''Q.''' Can I rename the dropbox?
   
:: '''A.''' Yes, you can rename the dropbox - Just remember that the name of the dropbox is what the customer will see when the item is delivered.  
           
: '''Q1.''' My vendors won't deliver products anymore and I'm getting an error message like:  Your transaction ______ is currently suspended and cannot complete because The item ________ is not available for delivery. Transaction will refund shortly if this is not resolved.'. Please rectify the situation."
: '''Q2.''' I'm getting this message: "You have no items currently active in a dropbox...." 


:: '''A1.''' Dropbox(es) rezzed out?  
= '''<span style="color:#00528c">Payments</span>''' =
: '''Q. I'm getting the message: ''"The price paid does not match any of the pay buttons set for this object"'' - why??
:: '''A. <span style="color:#00528c">Casper Warden:</span>''' This happens when you have linked multiple vendors together, or you have the CasperVend2 script in something that is not the root prim of the vendor.


:: '''A2.''' Product with that exact name (yes, capitalization and typos count!) in the dropbox(es)?
: '''Q. I'm getting a ''Second Life: Payment stopped:  the price paid does not match any of the pay buttons set for this object'' message, but I'm USING the pay buttons!'''
           
:: '''A.''' See [[CasperVend_2/Customisation#Payment_Stopped|Payment Stopped]]
:: '''A3.''' Chances are the dropbox has become disconnected due to SL region lag. Just "touch" the dropbox and selec "Resync" from the popup menu.  
       
:: '''A4.''' If resync doesn't work, rez out a NEW, EMPTY dropbox and wait a few minutes.
       
:: '''A4.''' If THAT doesn't work, then restart the sim, or have the sim restarted if you're renting, and rez a copy of the dropbox at another location in the meantime. Yes, you can have multiple dropboxes out without a problem.
           
:: '''A5.''' This is why "backup dropboxes" on other sims are a good idea! :-)
       
: '''Q.''' My last shop location is no more, I don't have access to it, and it keeps trying to send the OLD landmark. How can I fix this?
           
:: '''A1.''' You'll need to edit *everywhere* you have it marked - usually this is in the product listings - and set it up with the new landmark.
               
:: '''A2.''' It is STRONGLY RECOMMENDED that you use a landmark name like "(your shop) - Main location" - rather than the default LL format that includes the sim name. Renaming your landmarks to something simple and WITHOUT the sim name means that when you have to move in the future, you can just outright swap the landmarks, without having to go through the hassle of updating every single product every time you change landmarks.
           
: '''Q.''' I keep getting messages of "That item is no longer available or doesn't belong to you."  when it is, and it does.
       
:: '''A.''' Pick up and re-rez the dropbox, that should get rid of the suprious errors. 
       
: '''Q.''' If you have multiple dropboxes, do you have to add new items to each one manually or can you sync them?
       
:: '''A.''' Unfortunately, there's currently no method to send inventory to objects in other sims. You'll need to add your items to the dropboxes manually.
   
== '''Website Specific Issues''' ==


: '''Q.''' I'm trying to add new items on the webpage, but it's not loading that page...  
: '''Q. I'm getting this message: "Just a moment, please..We're just waiting for confirmation from our payment partners VirWox to reach us. Won't be long!"'''
   
:: '''A.''' When the customer pays via any method that doesn't involve inworld Lindens, it must be processed by a linden dollar reseller. In this example, that reseller is VirWox. Unfortunately, any delay on their end is outside of CasperTech's control - you'll just have to be patient until they process (or eventually reject) the payment method for that transaction.
:: '''A.''' If you are getting the "loading items" spinner continuously, this is a common issue caused by some malware which modifies javascript and prevents it from working right. You can remove the faulty plugin that causes the problem, if you know what it is, OR you can work around it by using google Chrome in "Incognito" mode.  


: '''Q.''' I'm trying to change a product and it's not giving me a popup.
= '''<span style="color:#00528c">Website-Specific Issues</span>''' =
: '''Q. When I visit the webpage, I get a message that says "UNABLE TO LOAD LOCAL DATA FILE, PLEASE REINSTALL"...'''
:: '''A.''' That's a Google Chrome error, nothing to do with CasperTech websites.  


:: '''A.''' Turn on javascript. You may have it off in an addon that blocks javascript by default.  
: '''Q. I'm trying to add new items on the webpage, but it's not loading that page... '''
:: '''A.''' If you are getting the "loading items" spinner continuously, this is a common issue caused by some malware which modifies javascript and prevents it from working right. You can remove the faulty plugin that causes the problem, if you know what it is, OR you can work around it by using google Chrome in "Incognito" mode.  


: '''Q.''' But I already updated Java!
: '''Q. I'm trying to change a product and it's not giving me a popup.'''
:: '''A.''' Turn on javascript. You may have it off in an addon that blocks javascript (many adblocker utilities do this) by default.


: '''Q. But I already updated Java! '''
:: '''A.''' This is JavaSCRIPT, not Java - they are two different scripting languages that unfortunately sound more related than they actually are.
:: '''A.''' This is JavaSCRIPT, not Java - they are two different scripting languages that unfortunately sound more related than they actually are.


== '''Configuration / Customisation Issues''' ==
: '''Q. I've got a customer with an error on PrimBay - ''Error code E2BK'' - what do I tell them?'''
 
:: '''A1. <span style="color:#00528c">Casper Warden:</span>''' That error is a JSON parse error.
: '''Q.''' A vendor I'm setting up for a new profile has a quirk, each time I "touch" it, it tells me "(my vendor name): Touched" - and does not display the menu, just gives me that message. How do I fix this?
:: '''A2.''' They may be using a web browser that doesn't support JSON.  
   
:: '''A.''' Look inside the vendor contents for a script named "New Script". The script that ships with the vendor will never be named this, so if there is a script named "New Script" it may safely be deleted.
 
: '''Q.''' How do I fill vendors?  
   
:: '''A.''' The vendors *themselves* don't get filled - the included Dropbox is where all your products go. The dropbox sends data to the website, and then you configure your vendors via the website to list specific products or (using profiles) sets of products. See the [[Detailed CasperVend Setup]] page for details on how this is done.
 
: '''Q.''' If I stretch / resize my vendors, will they still work?
   
:: '''A1.''' Yes, it doesn't matter what size the vendor is, as long as all the buttons map correctly.
       
:: '''A2.''' You can also change the shape, just remember to go through the instructions in the customization box to remap all the buttons and vendor image panels.
 
: '''Q.''' I rezzed out my 2.x vendor, gave it permissions, but now it's all gray!
   
:: '''A.''' This can happen for one of two reasons:
::: '''1)''' Incorrect "MAPPING" configuration card
::: '''2)''' Vendor is set to a profile with no products
:: (If scripts are OFF and the vendor cannot work, you will NOT get a debit window, message, OR change in vendor textures. Same thing will happen if you have accidently muted yourself.)
 
: '''Q.''' I have gotten the vendor system started, added products to it, but it won't let me show more than one product - it keeps saying "selected singled product" - why won't it show multiple products?
       
:: '''A.''' You selected just one of your products in the "single product" pulldown menu. Go back to the configuration page, and select "None" - then you should be able to select a PROFILE with several products higher up on that page.
   
: '''Q.''' Can the vendor be set up as a cube - a box, rather than a poster?
   
:: '''A.''' Rez the "Touch" vendor - that uses just a menu, so it can be re-shaped to be a box. You'll need to customise the texture mapping so that the product image is shown on all sides. See the [[Vendor Customisation]] page for details.
                         
: '''Q.''' I want to use the "Headless" vendor script in my furniture, but it keeps resetting every time people sit on it!
       
:: '''A1.''' You may find it easier to use a HoloVendor for furniture, rather than the headless script.  
           
:: '''A2.''' Alternately, you can use a regular vendor box near the furniture you have out.
 
: '''Q.''' Why are my textures not rezzing right / overlapping with other textures?
   
:: '''A1.''' Most likely reason: You have an alpha layer in the image, even if the picture doesn't have any visibly transparent areas. You can fix this by saving out the texture, loading it up in GIMP, photoshop or other image editorof your choosing,and saving it out as a NON-alpha version (24bit / "for the web" / remove alpha layer / etc. depending on your graphics software options.)
           
:: If you're uncertain of how to do that when saving as a PNG or TGA, then save it as a JPG instead - JPG doesn't support alpha layers.
           
:: '''A2.''' Casper Warden writes: "the biggest gotchya with image uploads are png's with alpha... photoshop saves png's with alpha even when there's actually no transparent areas on the image,  which causes alpha sorting issues inworld and also causes the caspervend preview images to not show. This can be fixed by using File -> Save to web, and unticking "Transparency" "
           
: '''Q.''' Can I set the vendors to "Phantom"?
   
:: '''A.''' Yes, and they will still work :)
       
: '''Q.''' I changed my vendor product image textures, and deleted the outdated ones from the dropbox. But they still show up in the list on the website, littering the list of textures. Is there a way to delete all textures from web database that are not present in any dropbox anymore?
       
:: '''A.''' Rez the latest UpgradeBee and use the "Check All" function at all your vendor (and dropbox) locations - the website thinks there's still something inworld that's using the old textures.
           
: '''Q.''' The website has the correct price, and when I click info the price is correct, but the hovertext and pay options both say "0".
       
:: '''A.''' Any of the following:
::: '''1)''' Are scripts on in the parcel?
::: '''2)''' Is the vendor rezzed under the land group, if applicable?
::: '''3)''' Did you try resetting the vendor?
::: '''4)''' Did you give it a L$ price on the product listing on the website?
               
: '''Q.''' The website won't let me edit my product entry! Help!
   
:: '''A1.''' Check and make sure the texture you originally used FOR that product is in the dropbox. If not, put it back in, or put in an updated texture. Then, set the product to that texture on the website, click save, and THEN it should let you update the rest of the entry.
           
:: '''A2.''' Alternately, you should now be able to use the UUID of the image on the website, rather than depending on keeping the texture in the dropbox. (this will free up dropbox space too!)
 
: '''Q.''' How do I change how my vendors "talk" in local chat?
   
:: '''A1.''' There's a "verbosity" setting on the vendor configuration screen, this controls what your vendor does and doesn't say in local chat. The available options are Silent, Whisper, Say, and Shout. In "Silent" mode, the only thing it says in local chat is the blurb  with price, permissions, and a description (if you filled out the description field) when the customer clicks for information about the product.
           
: '''Q.''' Since the varients feature rolled out, and I've been converting some products over to being varients, I noticed the statistics page has a lot of "v2" in place of the product name. Will the statistics page will list the varient product name or just that "v2"?
       
:: '''A.''' You see "v2" when you delete products to convert them to varients, and have sales from those products that were deleted.  
 
== '''Discounts - Group / Everyone''' ==


: '''Q.''' I set a vendor for xx% discount for group members only. The vendor is set to the correct group and I'm wearing the correct group tag. I reset the vendor, but there's still no visible discount.
: '''Q. What the heck IS this JSON anyway?'''
       
:: '''A.''' JSON = JavaScript Object Notation. It is used primarily to transmit data between a web server and web application, as an alternative to XML. JSON is part of what makes the CasperTech family of websites work.
:: '''A1.''' Pay menus now offer the discounted price in addition to the regular price. This may be disabled if you choose, as sometimes customers may find this confusing. If you disable this option, then the next answer will apply.
           
:: '''A2.''' The vendor gives a discount via a refund. It will NOT change the visible price you pay to the vendor initially, but it will refund the difference to the customer.
           
:: '''A3.''' Alternately, you can set up group discount profiles (with appropriate discounted pricing), group them into a separate vendor, and rez that under the group you want to give the discount to.
           
: '''Q.''' Is there a easy way to put a discount to all customers in all vendors? Sometimes you want to have a sale for a occasion like a certain week.
           
:: '''A.''' Casper Warden writes: "Go to the Customers tab, and add a new discount level at L$0. It will work for all customers, even ones who haven't shopped with you before."
                 
: '''Q.''' I want to use a vendor to give group gifts. I tried setting the vendor to L$0, but the lowest it will go is L$1. Is there a way to do this totally free and only for members of my group?
       
:: '''A1.''' The vendor WILL refund the L$1 that they pay (to make it free.)
       
:: '''A2.''' Alternately, your group members should be able to "touch" the vendor and select "Deliver" from the menu.
           
:: '''A3.''' Casper Warden writes: "You can also disable the touch dialog then they can just get the object by touching the vendor."
   
== '''Marketplace / MagicBox Issues''' ==
 
: '''Q.''' Can I have the ANS data from MP on one SL account go to the CasperVend data of another SL account?
       
:: '''A.''' Casper writes:  "No, sorry, it's account tied." The SL account names have to match between CasperVend and Marketplace.     
       
: '''Q.''' I keep getting update messages from my [Xstreet / Marketplace] Magic Box...
       
:: '''A.''' Casper writes: "If your magic box is sending updates it means you have some other script in there too, maybe a caspervend dropbox script." The dropbox script should NEVER go in the MagicBox, and vice-versa. Only the MagicBox Link script goes in the MagicBox.
   
== '''CASPERVEND FAQ - API / SCRIPTING''' ==
 
: '''Q.''' Is there a scripting API for CV 2.0?
   
:: '''A.''' As of June, 2012.....YES! Currently a "read only" API is in place. Details can be seen on the [[CasperVend 2/API]] page.  


== '''CASPERVEND FAQ - SMARTBOTS''' ==
= '''<span style="color:#00528c">Ooops! I Accidentally...</span>''' =
:* If you accidentally deleted vendors via edit-delete, just run an upgradebee with "Check All" function on the affected sim/region.
:* If you accidentally deleted dropbox(es) via edit-delete just run the DROPBOX upgradebee with "Check All" function on the affected sim/region.
:* You can also run a web scan (from the vendors page) to flush all non-contactable vendors from the list.


: '''Q.''' Every time someone buys a product from my vendors, it tries to invite them to the store group, but instead sends me messages that the group does not exist - but it does!  
= '''<span style="color:#00528c">Other FAQ's</span>''' =
       
If a specific topic you're looking for isn't covered here, then perhaps you need the FAQ / Troubleshooting section on one of these pages instead:
:: '''A1.''' You haven't subscribed to the SmartBots service. There are convenient terminals at Casper's shop where you can do so.  
:* [[CasperVend_2/Affiliates#FAQ_.2F_Troubleshooting | Affiliate FAQ]]
       
:* [[CasperVend_2/Customisation#FAQ_.2F_Troubleshooting | Customisation FAQ]]
:: '''A2.''' Or the group name you've entered is different from the one that was activated on the SmartBots website.
:* [[CasperVend_2/Deliveries#FAQ_.2F_Troubleshooting | Deliveries & Transactions]]
:* [[CasperVend_2/Vendor_Discounts#FAQ_.2F_Troubleshooting | Discounts - Vendors - FAQ]]
:* [[CasperVend_2/Customers_Page#FAQ_.2F_Troubleshooting | Discounts - Customers - FAQ]]
:* [[CasperVend_2/DropBoxes#FAQ_.2F_Troubleshooting | DropBox FAQ]]
:* [[CasperVend_2/Gatcha#FAQ_.2F_Troubleshooting | Gatcha! FAQ]]
:* [[CasperVend_2/Gift_Cards#FAQ_.2F_Troubleshooting | Gift Card FAQ]]
:* [[CasperVend_2/Holovendors#FAQ_.2F_Troubleshooting | HoloVendor FAQ]]
:* [[CasperVend_2/Limited_Availability#FAQ_.2F_Troubleshooting | Limited Availability FAQ]]
:* [[CasperVend_2/Lucky_Chair#FAQ_.2F_Troubleshooting | Lucky Chair FAQ]]
:* [[CasperVend_2/Marketplace_Link#FAQ_.2F_Troubleshooting | Marketplace ANS FAQ]]
:* [[CasperVend_2/Midnight_Madness#FAQ_.2F_Troubleshooting | Midnight Madness FAQ]]
:* [[CasperVend_2/Product_Options#FAQ_.2F_Troubleshooting | Products FAQ]]
:* [[CasperVend_2/Redeliveries#FAQ_.2F_Troubleshooting | Redelivery FAQ]]
:* [[Rez_Free#FAQ_.2F_Troubleshooting | Rez-Free FAQ]]
:* [[CasperVend_2/CSV_Import#FAQ_.2F_Troubleshooting | Sales Data Import FAQ]]
:* [[CasperVend_2/Updates | Sending Product Updates FAQ]]
:* [[SmartBots#FAQ_.2F_Troubleshooting | SmartBots FAQ]]
:* [[CasperVend_2/TextureVend#FAQ_.2F_Troubleshooting | TextureVend FAQ]]

Latest revision as of 15:04, 25 February 2023

Schaue hier in Deutsch!

Browser Issues

Q. I get "Page cannot be displayed" in Internet Explorer when accessing CasperTech sites - how can I get this to work?
A. If you have issues accessing CasperDNS websites using Internet Explorer, your browser may be insecure. On the 2nd of October, 2013, we performed system maintenance and disabled several very old, insecure protocols. The fix is easy - press Alt+X in internet explorer. Go to Internet Options, then to Advanced, then scroll down to "Security" and make sure that "Use TLS 1.2" is ticked. (TLS 1.0 or TLS 1.1 will do if TLS 1.2 is not available.)
Q. What versions of Internet Explorer are supported?
A. As of October 2013, we only support versions 9.0 and up - IE8 and older do NOT support all the code used on the website. If you have IE8 or older, we highly recommend either updating to a current version, or installing Firefox or Chrome to use instead.
Q. The vendor tells me to click on a link that I must log in with. When the website comes up, it claims "no data was received".
A. If you are using Chrome, try again in "incognito" mode.
Q. The CasperVend webpage never comes up - all I see is "waiting for caspervend" messages...
A. Use https://caspervend.casperdns.com/ instead of the old caspervend.com address.

Copies

Q. I made a new alt / forgot my passwoord / (etc.) - can I get a copy of CasperVend on my new avatar?
A. CasperVend is non-transferrable. Your new avatar will need to purchase a new copy.
Q. SL ate my inventory! Can I get a fresh copy?
A. Sure! Just click a redelivery terminal and get it redelivered. If you use the one at the CasperTech store all the CasperTech purchases (including CasperVend) will be sorted to the top.

Configuration Issues

Q. I reset / updated my vendors, but I'm not getting ANY debit perm windows!
A. Check the following things:
  • Your mute list (make sure you and/or your vendors aren't muted)
  • Check your viewer's spam protection settings, if any
  • If you're on Firestorm, you may need to relog to see them (known Firestorm issue)
  • If you're on Firestorm (or other V3 style viewers), and have been ignoring notifications, you may have TOO many built up. (When you don't read them, they accumulate for your next login session.) The Firestorm team have a fix on their wiki, look for the "Firestorm Logs Out During Login" section at the top.
Q. How do I fill vendors?
A. The vendors *themselves* don't get filled - the included Dropbox is where all your products go. The dropbox sends data to the website, and then you configure your vendors via the website to list specific products or (using profiles) sets of products. See the detailed setup page for details on how this is done.
Q. If I stretch / resize my vendors, will they still work?
A1. Yes, it doesn't matter what size the vendor is, as long as all the buttons map correctly.
A2. You can also change the shape, just remember to go through the instructions in the customization section to remap all the buttons and vendor image panels correctly.
Q. I rezzed out my 2.x vendor, gave it permissions, but now it's all gray!
A. This can happen for one of two reasons:
1) Incorrect "MAPPING" configuration card
2) Vendor is set to a profile with no products
(If scripts are OFF and the vendor cannot work, you will NOT get a debit window, message, OR change in vendor textures. If you have muted yourself, you won't get a debit window or message either.)
Q. I have gotten the vendor system started, added products to it, but it won't let me show more than one product - it keeps saying "selected singled product" - why won't it show multiple products?
A. You selected just one of your products in the "single product" pulldown menu. Go back to the configuration page, and select "None" - then you should be able to select a PROFILE with several products higher up on that page.
Q. Why are my textures not rezzing right / overlapping with other textures?
A1. Most likely reason: You have an alpha layer in the image, even if the picture doesn't have any visibly transparent areas. You can fix this by saving out the texture, loading it up in GIMP, photoshop or other image editor of your choosing,and saving it out as a NON-alpha version (24bit / "for the web" / remove alpha layer / etc. depending on your graphics software options.)
If you're uncertain of how to do that when saving as a PNG or TGA, then save it as a JPG instead - JPG doesn't support alpha layers.
A2. Casper Warden writes: "the biggest gotchya with image uploads are png's with alpha... Photoshop saves png's with alpha even when there's actually no transparent areas on the image, which causes alpha sorting issues inworld and also causes the caspervend preview images to not show. This can be fixed by using File -> Save to web, and unticking "Transparency" "
Q. I changed my vendor product image textures, and deleted the outdated ones from the dropbox. But they still show up in the list on the website, littering the list of textures. Is there a way to delete all textures from web database that are not present in any dropbox anymore?
A. Rez the latest DropBox UpgradeBee and use the "Check All" function at all your vendor (and dropbox) locations - the website thinks there's still something inworld that's using the old textures.
Q. The website has the correct price, and when I click info the price is correct, but the hovertext and pay options both say "0".
A. Any of the following:
1) Are scripts on in the parcel?
2) Is the vendor rezzed under the land group, if applicable?
3) Did you try resetting the vendor?
4) Did you give it a L$ price on the product listing on the website?
Q. The website won't let me edit my product entry! Help!
A1. Check and make sure the texture you originally used FOR that product is in the dropbox. If not, put it back in, or put in an updated texture. Then, set the product to that texture on the website, click save, and THEN it should let you update the rest of the entry.
A2. Alternately, you should now be able to use the UUID of the image on the website, rather than depending on keeping the texture in the dropbox. (this will free up dropbox space too!)
Q. How do I change how my vendors "talk" in local chat?
A1. There's a "verbosity" setting on the vendor configuration screen, this controls what your vendor does and doesn't say in local chat. The available options are Silent, Whisper, Say, and Shout. In "Silent" mode, the only thing it says in local chat is the blurb with price, permissions, and a description (if you filled out the description field) when the customer clicks for information about the product.
Q. Since the variants feature rolled out, and I've been converting some products over to being variants, I noticed the statistics page has a lot of "v2" in place of the product name. Will the statistics page will list the variant product name or just that "v2"?
A. You see "v2" when you delete products to convert them to variants, and have sales from those products that were deleted.

General Issues

Never EVER deed vendors to a group! They will not work!
Q. I deleted a product because it was having problems, but it's still showing on my vendors!
A1. Don't do that again. Use the "retire" option in the product listing (yes, it works!) instead to remove it from your active product list. Deleting products also removes all sales history, and prior customers will be unable to redeliver the product.
A2. Deleted products must be manually removed from all of the profiles that it's in - it won't happen automatically.
A3. If you didn't use the product in a profile, but have it in the "default" category, then edit any OTHER product that you have allowed in the "default" cateogry, and save. This will force a rebuild of the "default" profile category product list, and the deleted product should then vanish.
Q. I'm getting a "The server reported a failure. I'm going to try again in 2 minutes (or touch to try again now)" message and the vendor won't start up...
A. You have an old 1.x vendor. These were decommissioned in May 2013. You need to replace the vendor with one from an updated pack. (Or, if you got an affiliate pack, you need to tell the merchant that their vendors are too old.)
Q. I'm getting a "HTTP URL is empty" message, what do I do?
A. The sim/region you are on is out of URL's. The only remedy is to restart the sim/region.
Q. Product and texture are in the dropbox. Product listing is set up correctly. Profile is set up correctly. (Also if applicable - product with proper tracking script is in holovendor) However, product is still not showing on vendor.
A. Make a small edit to the product - add a space in the name, for example - and click 'save". This will tell the website to update all vendors that are supposed to be showing that product (or the profile containing that product) and it should then show up.
Q. Why can't I use the in-viewer built-in browser?
A. Casper Warden writes: "The built-in browser is pretty terrible - I wouldn't recommend using it, ever. It trims URL's, doesn't render javascript properly, and is generally broken."
Q. I just hired on a store manager and added them on the webpage as my CSR. Are they now able to log into that page with their own account or do I need to share my account details with them in order for them to assist customers?
A. CasperVend does NOT support manager activity at this time. The CSR box only sets the person as a point of contact for your store. They cannot do anything IN the caspervend system for YOUR products unless you share the login details and they log in as you.
(Should you choose to do that, remember that it IS a huge security risk, as you've essentially given them full permissions on your CasperVend web account by giving them your login details...CasperTech does NOT recommend doing this for that reason.)
Q. I want to add a customer service webpage URL, or multiple CSR's, instead of a single avatar - can I do this?
A. As of 19 May, 2013, yes you can! The webpage will warn you that what you entered is not a valid single avatar account name, but it will STILL display what you have entered to the customer, just without any links. If you only put a single avatar account name in, the website will still give a profile link, as per usual.
Q. My vendors all say "Back in __ minutes" - what does that mean?
A1. Casper Warden writes: "It means your region just restarted. The vendor startup is staggered by a random time between 0 and 10 minues, so that we don't have 10,000 vendors hitting the server at once."
A2. You should upgrade your vendors - v2.10 and forward do not give this message anymore.
Q1. Is it normal to see TWO of all my products in the website listings?
Q2. When I go to the website and go to make a new product, I see TWO of everything I added to the dropbox...
A. Casper did a fix for this issue on 11 September, 2012. Check your listings again if you haven't looked at them since then. If it's still not fixed, send an IM to Casper Warden - if he's offline, fill out the form at the link you get back a couple minutes later in his autoresponse message.
Q. Why do vendors disappear from the website?
A1. Casper Warden writes: "it's normal for vendors to sometimes disappear from the list. Second Life is a noisy and unreliable platform, sometimes sims go dark (Stop accepting incoming connections) and that will cause us to toggle the vendors offline. Don't worry, it won't affect your sales - the vendors will come back online as soon as they are used."
A sim/region "going dark" will still be ONLINE inworld, and accessible to avatars - just not talking to the outside world.
A2.If you need to configure a vendor that's not currently in the list, simply click the logo area (this is the "admin" button) on the vendor inworld and it'll take you to its configuration page on the CasperVend website.

Payments

Q. I'm getting the message: "The price paid does not match any of the pay buttons set for this object" - why??
A. Casper Warden: This happens when you have linked multiple vendors together, or you have the CasperVend2 script in something that is not the root prim of the vendor.
Q. I'm getting a Second Life: Payment stopped: the price paid does not match any of the pay buttons set for this object message, but I'm USING the pay buttons!
A. See Payment Stopped
Q. I'm getting this message: "Just a moment, please..We're just waiting for confirmation from our payment partners VirWox to reach us. Won't be long!"
A. When the customer pays via any method that doesn't involve inworld Lindens, it must be processed by a linden dollar reseller. In this example, that reseller is VirWox. Unfortunately, any delay on their end is outside of CasperTech's control - you'll just have to be patient until they process (or eventually reject) the payment method for that transaction.

Website-Specific Issues

Q. When I visit the webpage, I get a message that says "UNABLE TO LOAD LOCAL DATA FILE, PLEASE REINSTALL"...
A. That's a Google Chrome error, nothing to do with CasperTech websites.
Q. I'm trying to add new items on the webpage, but it's not loading that page...
A. If you are getting the "loading items" spinner continuously, this is a common issue caused by some malware which modifies javascript and prevents it from working right. You can remove the faulty plugin that causes the problem, if you know what it is, OR you can work around it by using google Chrome in "Incognito" mode.
Q. I'm trying to change a product and it's not giving me a popup.
A. Turn on javascript. You may have it off in an addon that blocks javascript (many adblocker utilities do this) by default.
Q. But I already updated Java!
A. This is JavaSCRIPT, not Java - they are two different scripting languages that unfortunately sound more related than they actually are.
Q. I've got a customer with an error on PrimBay - Error code E2BK - what do I tell them?
A1. Casper Warden: That error is a JSON parse error.
A2. They may be using a web browser that doesn't support JSON.
Q. What the heck IS this JSON anyway?
A. JSON = JavaScript Object Notation. It is used primarily to transmit data between a web server and web application, as an alternative to XML. JSON is part of what makes the CasperTech family of websites work.

Ooops! I Accidentally...

  • If you accidentally deleted vendors via edit-delete, just run an upgradebee with "Check All" function on the affected sim/region.
  • If you accidentally deleted dropbox(es) via edit-delete just run the DROPBOX upgradebee with "Check All" function on the affected sim/region.
  • You can also run a web scan (from the vendors page) to flush all non-contactable vendors from the list.

Other FAQ's

If a specific topic you're looking for isn't covered here, then perhaps you need the FAQ / Troubleshooting section on one of these pages instead:

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