CasperVend 2/Getting Help
Unlike other operators, we don't charge for support, and we don't make you jump over hurdles to get it. Support is obtained quickly and easily.
Website Connectivity Errors
If you are getting an error number 400-499 when trying to connect to ANY CasperTech website, this is usually due to a browser issue, which in turn is usually because some sort of malware got itself installed.
Bringing up a new private or "incognito" type window almost always works around the malware by disabling all (or at least most) of the plugins for that window.
- If you are using Chrome, use Ctrl + Shift + N to bring up an "Incognito window" and try again.
- If you are using Firefox, use CTL + N to bring up a new "Private window" and try again.
- If you are using the Edge browser (in Windows 10 or higher) use CTL + SHFT + P to "Open new InPrivate window" and try again.
- If you are using Safari, use CTL + OPTION + P to open a "new private window" and try again.
- If you are using Internet Explorer, you need to be aware that IE has been officially discontinued, and there are large security holes that will never get patched. As a result, we recommend you use one of the above mentioned web browsers instead.
CasperTech System Owners Only
We are fanatical in providing the best support possible in SL, but please be aware that we support CasperTech system owners only.
Please see Account Holders Only for more information.
How Can I Get Help?
Our support staff are ready and waiting to help you, the system owner! Below are some of the many ways that you can get in touch.
Contact Us Directly
1) When Casper is online: By IM
You can IM CasperTech Support (CasperHelp Resident) any time inworld if you need assistance.
Use this link FROM WITHIN SL to pull up his profile directly: CasperHelp Resident
2) When Casper is offline: By IM-to-Webform
If Casper is not online, send him an IM anyway. You will receive TWO offline messages - one immediately, the second one a few minutes later. WAIT for the second one, then use the link in that message to go to the webform ticket system.
Use this link FROM WITHIN SL to pull up his profile directly: CasperHelp Resident
Utilizing this ticket method ensures that your message is in HIS system, and not trapped in the grid's messaging system which devours messages for breakfast, lunch AND dinner.
3) By Email
You can also contact Casper by email if you wish, at casper@sl.cm
4) Ask In Our Support Group
When you purchased your product from CasperTech, you were sent a group invite. That is our user support group, and it's full of very helpful and friendly people. If you missed the invite, contact Casper Warden in second life to request one.
Things to Remember
NO Notecards!
The grid's inventory drop system loves notecards. So much, in fact, that pretty much every notecard sent is eaten before they arrive in Casper's inventory - if you've only send messages to Casper by notecard and wonder why you haven't heard back? Well, this is why.
If Casper is offline, you should always get TWO offline messages - use the link in the second message to get to the webform ticket and send him your message that way instead.
NO Bug Tracker Tickets for Technical Support
The bug tracker system is NOT for personal technical support and is therefore NOT able to provide 1-to-1 support in anything approaching a timely manner.
Bug tracker is ONLY for reporting chronic issues that affect ALL users - not just one or a few - or for offering suggestions to improve CasperTech products.