CasperVend 2/FAQ

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Copies

Q. I made a new alt / forgot my passwoord / (etc.) - can I get a copy of CasperVend on my new avatar?
A. CasperVend is non-transferrable. Your new avatar will need to purchase a new copy.
Q. SL ate my inventory! Can I get a fresh copy?
A. Sure! Just click a redelivery terminal and get it redelivered. If you use the one at the CasperTech store all the CasperTech purchases (including CasperVend) will be sorted to the top.

General Issues

Never EVER deed vendors to a group! They will not work!
Q. I'm getting a "HTTP URL is empty" message, what do I do?
A. The sim/region you are on is out of URL's. The only remedy is to restart the sim/region.
Q. Product and texture are in the dropbox. Product listing is set up correctly. Profile is set up correctly. (Also if applicable - product with proper tracking script is in holovendor) However, product is still not showing on vendor.
A. Make a small edit to the product - add a space in the name, for example - and click 'save". This will tell the website to update all vendors that are supposed to be showing that product (or the profile containing that product) and it should then show up.
Q. Why can't I use the in-viewer built-in browser?
A. Casper Warden writes: "The built-in browser is pretty terrible - I wouldn't recommend using it, ever. It trims URL's, doesn't render javascript properly, and is generally broken."
Q. I just hired on a store manager and added them on the webpage as my CSR. Are they now able to log into that page with their own account or do I need to share my account details with them in order for them to assist customers?
A. CasperVend does NOT support manager activity at this time. The CSR box only sets the person as a point of contact for your store. They cannot do anything IN the caspervend system for YOUR products unless you share the login details and they log in as you.
(Should you choose to do that, remember that it IS a huge security risk, as you've essentially given them full permissions on your CasperVend web account by giving them your login details...CasperTech does NOT recommend doing this for that reason.)
Q. I want to add a customer service webpage URL, or multiple CSR's, instead of a single avatar - can I do this?
A. As of 19 May, 2013, yes you can! The webpage will warn you that what you entered is not a valid single avatar account name, but it will STILL display what you have entered to the customer, just without any links. If you only put a single avatar account name in, the website will still give a profile link, as per usual.
Q. My vendors all say "Back in __ minutes" - what does that mean?
A1. Casper Warden writes: "It means your region just restarted. The vendor startup is staggered by a random time between 0 and 10 minues, so that we don't have 10,000 vendors hitting the server at once."
A2. You should upgrade your vendors - v2.10 and forward do not give this message anymore.
Q1. Is it normal to see TWO of all my products in the website listings?
Q2. When I go to the website and go to make a new product, I see TWO of everything I added to the dropbox...
A. Casper did a fix for this issue on 11 September, 2012. Check your listings again if you haven't looked at them since then. If it's still not fixed, send an IM to Casper Warden - if he's offline, fill out the form at the link you get back a couple minutes later in his autoresponse message.
Q. Why do vendors disappear from the website?
A1. Casper Warden writes: "it's normal for vendors to sometimes disappear from the list. Second Life is a noisy and unreliable platform, sometimes sims go dark (Stop accepting incoming connections) and that will cause us to toggle the vendors offline. Don't worry, it won't affect your sales - the vendors will come back online as soon as they are used."
A sim/region "going dark" will still be ONLINE inworld, and accessible to avatars - just not talking to the outside world.
A2.If you need to configure a vendor that's not currently in the list, simply click the logo area (this is the "admin" button) on the vendor inworld and it'll take you to its configuration page on the CasperVend website.

Payments

Q. I'm getting this message: "Just a moment, please..We're just waiting for confirmation from our payment partners VirWox to reach us. Won't be long!"
A. When the customer pays via any method that doesn't involve inworld Lindens, it must be processed by a linden dollar reseller. In this example, that reseller is VirWox. Unfortunately, any delay on their end is outside of CasperTech's control - you'll just have to be patient until they process (or eventually reject) the payment method for that transaction.

Website-Specific Issues

Q. When I visit the webpage, I get a message that says "UNABLE TO LOAD LOCAL DATA FILE, PLEASE REINSTALL"...
A. That's a Google Chrome error, nothing to do with CasperTech websites.
Q. I'm trying to add new items on the webpage, but it's not loading that page...
A. If you are getting the "loading items" spinner continuously, this is a common issue caused by some malware which modifies javascript and prevents it from working right. You can remove the faulty plugin that causes the problem, if you know what it is, OR you can work around it by using google Chrome in "Incognito" mode.
Q. I'm trying to change a product and it's not giving me a popup.
A. Turn on javascript. You may have it off in an addon that blocks javascript by default.
Q. But I already updated Java!
A. This is JavaSCRIPT, not Java - they are two different scripting languages that unfortunately sound more related than they actually are.

Ooops! I Accidentally...

  • If you accidentally deleted vendors via edit-delete, just run an upgradebee with "Check All" function on the affected sim/region.
  • If you accidentally deleted dropbox(es) via edit-delete just run the DROPBOX upgradebee with "Check All" function on the affected sim/region.
  • You can also run a web scan (from the vendors page) to flush all non-contactable vendors from the list.

Other FAQ's

If a specific topic you're looking for isn't covered here, then perhaps you need the FAQ / Troubleshooting section on one of these pages instead:

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