Updating

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Upgrading From CasperVend Free To Premium OR FatPack

If you're currently using CasperVend Free, you can upgrade to CasperVend Premium really easily!

The steps are simple:

1. Rez out the Premium or FatPack shipping crate on land where you can run scripts.
2. Click the shipping crate.
3. You can accept or decline the folder it gives you, it doesn't matter which you do.
4. Wait for the shipping crate to disappear.

There is NO need to replace existing vendors or dropboxes, or to even run an UpgradeBee! The web server will be notified that you have purchased the upgrade, and they should stop taking the 5% commission automatically.

How to Get the Latest Version

There are many ways to get the latest versions of your CasperTech products:

Check the Current Versions to see what the latest version is and compare it against the one you have.

Use a Redelivery Terminal

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ANY CasperVend redelivery terminal (it's bundled with CasperVend), ANYWHERE on the grid can be used to get the updated version of any CasperTech product. It doesn't matter whether it's your terminal, Casper's terminal, or someone else's.

However, if you use the one at the CasperTech store, it will sort all CasperTech purchases to the top of the list, making them much easier to find on the webpage.

Use a Vendor

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Touch the main panel of any CasperVend v2 vendor, and on the popup menu, use the "Redeliver" button to access our redelivery system.

Visit the Overview tab on the CasperVend Website

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All your purchases are listed on the CasperVend website on the overview tab for you to redeliver.

Send "CasperTech Resident" an IM

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You'll receive an automatic response within a minute or two which will guide you to getting your product update.

Rez an older v2 version

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Simply rez out a fresh copy of an older version from your inventory and you will be asked if you want an UpgradeBee to update the units. This applies to vendors, dropboxes, and rental units.

Upgrading From Premium To Fatpack

If you purchased the Premium pack within the last three (3) days, contact Casper Warden directly (via inworld IM, not by notecard - his notecards cap and he'll never see your notecard) to make arrangements for paying the difference and upgrading to the fatpack. After three days, you will need to buy the expansions separately.

How to Update

The UpgradeBee will replace the old script with the new version, but does NOT change the name of the containing prim. You will have to rename the prim if you want it to reflect the new version. Popup/Touch menus always reflect the object name not the script version.

CasperVend 1.x

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The 1.x line was decomissioned in May of 2013, after being taken off the market in January of 2012. If you still only have 1.x vendors, the upgrade process is now time consuming, but not terribly complicated:

1. Unpack the new vendors
2. Choose the vendors you want to use to replace your old ones
3. Rez out the chosen vendors
4. Click the (C)aspervend logo to be taken to that vendor's configuration page
5. Point the new vendor to the product or profile you were using on the old vendor
6. Within a couple minutes, the new vendor should update to show the same products
7. Delete the 1.x vendor, and put the 2.x vendor in its place
8. Repeat for each vendor you want to replace

If you prefer to keep the black look, you can either customise your vendors with the customisation kit in the new vendor shipping crates, or you can check the CasperTech Creator Showcase inworld to see what options may be available.

CasperVend 2.x

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Updating the CasperVend 2.x line is much easier - no need to replace your vendors, just let the UpgradeBee do all the work while you relax! (However, you will need to repeat this process in each sim/region that you have vendors.)

1. Unpack the UpgradeBee from the shipping crate
2. Rez the UpgradeBee
3. Click "Upgrade"
4. Answer the orange debit perm windows
5. When all the vendors are upgraded, the UpgradeBee will return to you
6. All done - you may safely delete the Bee once it appears over your head

CasperLet 1.x

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CasperLet upgrades are simple

1. Unpack the UpgradeBee from the shipping crate
2. Rez the UpgradeBee
3. Click "Upgrade"
4. Answer the orange debit perm windows
5. When all the rental units are upgraded, the UpgradeBee will return to you
6. All done - you may safely delete the Bee once it appears over your head

Vendors / Dropboxes / Rental units gone to sleep?

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1. Click the vendor / dropbox / rental unit
2. Click "reset" or "resync" on the popup menu as appropriate
3. Repeat with all units that have gone to sleep
4. Wait a minute or two
5. Run the UpgradeBee again

VENDORS ONLY: If the units are really stubborn and refuse to update after that, then edit > reset scripts in selection for a hard reset of the unit(s) in question. Then run the UpgradeBee again.

Version 2.08 of vendor script

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This specific version was particularly difficult to upgrade from because it really didn't want to "wake up" from the idling state.

If you still have any vendors with the 2.08 version of the script, you will likely need to manually replace the script (Right-Click > Edit > "contents" tab, delete the old and replace with the new) or outright replace the vendors.

How Do I Use the UpgradeBee?

You will have to grant debit perms many times as the units come back online; this is normal because it is replacing the script (and the new script doesn't know about the permissions you gave the old script). If you don't answer them right away, they will pile up because the vendors will keep asking for them every minute or two. Please make sure it's the latest UpgradeBee, from the latest pack, of the product you want to update. Note that the CasperVend FatPack consists of many products, each with their own UpgradeBee.

You will also need to do this in EACH sim/region that you have upgradeable products rezzed in.

Always Use the Latest Bee

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The UpgradeBee always ships with two scripts:

1. The Bee script that controls the upgrade process
2. The then-current version of the script it is designed to upgrade

It will only use the script in its inventory, so an old UpgradeBee will never have a newer version of the script. You may be offered a new UpgradeBee when you rez an old one, but it depends on how old the older UpgradeBee is.

For CasperLet

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• Rez the UpgradeBee
• Touch/click it
• Select "Upgrade"
• Wait until it finishes

For Your Vendors

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• Rez the UpgradeBee
• Touch it
• Click "Update All"
• Wait until it finishes.

For Vendors Going To Your Affiliates

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For Affiliate vendors, you can do one of the following:

1. Rez each of your affiliate vendors
2. Use the UpgradeBee
3. Pick them up
4. Ship them out

Or....

1. Send the UpgradeBee to each of your affiliates

The first method is actually the recommended way, even though it's more of a hassle for you, the merchant.

There's four big reasons why just sending the UpgradeBee to your affiliates isn't effective:

1. Affiliates simply don't bother to update
2. If you ship vendors as no-modify, it won't work anyway
3. If they "lock" their vendors, it won't work anyway
4. If you never update your original pack, you'll still be shipping out OLD vendors in the future.

You always need the CURRENT UpgradeBee to upgrade vendors to the current version. Packing an old UpgradeBee in the box with affiliate vendors will not upgrade vendors to a newer version of the script than what the UpgradeBee has.

Does My Product Use the UpgradeBee?

These Products Use An UpgradeBee

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• Affiliate expansion
• CasperLet
• CasperVend (both free and premium)
• Holovend expansion
• Lucky Chairs expansion
• Mesh Expansion
• Texture Vendors expansion

These products do NOT

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• Gift Cards
• Let It Snow
• Resizer
• Rez-Free / Rez-Free Premium
• SimpleSit
• Spinner
• Titler of Doom
• Transporter
• CasperUpdate

Do I Have to Upgrade?

Upgrades are rarely mandatory, but often recommended for bug fixes.

DropBox upgrades are generally to work around delivery issue bugs that the Lab has introduced since the prior version. While these are not technically mandatory, please consider them as such, because the older versions often won't reliably deliver your items anymore.

When we do force a major upgrade (such as the decomissioning of the v1 network in favor of the v2's), we give several months of notice so you have plenty of opportunity to upgrade the affected CasperTech product.

What Do I Do If My Product Isn't Bee-Upgradable?

If there's no updatebee for your product, you will need to set up any new versions manually that you want to use since there's no automated upgrade process.

Not the "update" information you were looking for?

If you were looking for how to send updated versions of products to customers via CasperVend, see the product updates page instead.

FAQ / Troubleshooting

Q. Will the UgradeBee update vendors in all sims/regions I have vendors in or just one?

A1. The UpgradeBee can only update vendors in one sim at a time - unfortunately the commands are not able to cross sim boundaries or go across the grid. Because updating the script requires a reset, you'll need to be present at some point (it can be "now" or "later") to answer all the yellow/orange debit permissions windows. Remember that your vendors will NOT function for your customers until you grant these debit permissions!

This happens because the new updated script does NOT know - will never know - the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask."

A2. If you have multiple locations, you can drop an upgrade bee at each one, start it going at each location, and then come back around later to answer all the debit permissions requests. Just remember that vendors won't work until debit permissions are granted, so don't leave them hanging too long if you can avoid it.

Q. When I rez out a vendor from inventory, should it always ask for debit permissions?

A. If you have PREVIOUSLY granted debit permissions, and then picked it up, or picked up a copy, then no, it will not ask again - it remembers debit permissions once granted, as long as it has not been updated or hard reset.

Q. When I use an updatebee, I have to manually grant debit permission for each vendor. I thought the vendors remembered this?

A1. This happens because the new updated script does NOT know the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask."

A2. This also happens if you drag-copy - the copy will ask for debit permissions, but the original will remember them.

A3. If you manually reset (a/k/a hard reset) the vendors, it will act as a brand new script (because resetting scripts makes them flush their prior memory, which includes debit permissions.)

Q. If I update a product but keep the new name the same as the old one, can I just delete the old box from the dropbox, add the new, and not worry about relisting?

A. Yes, as long as the name really is an exact match between the two.

Q. I ran the update, and it completed successfully, but the box / vendor / rental unit still says the old version number

A. The updating process only replaces the *script* - it does not rename the object that the script is in. If you want the object's version number to match the version of the script, you'll need to replace it yourself.