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{{Critical| This expansion was created '''*ONLY*''' to assist people migrating from E2V, another vendor system which was cut off and shut down in May 2018. <br /><br /> | |||
If you were NOT using E2V before it was shut down, you will find this expansion VERY frustrating, and VERY time consuming - you might want to start with the normal '''[[CasperVend_2/Quick_Start | Quick Start]]''' instead!}} | |||
{|align=right | |||
|__TOC__ | |||
|} | |||
EasyVend is an expansion pack for CasperVend, which provides rapid setup of products and vendors in-world with no website access required. | EasyVend is an expansion pack for CasperVend, which provides rapid setup of products and vendors in-world with no website access required. | ||
It's designed as a drop-in replacement for E2V vendor scripts, however, E2V is not required - EasyVend can be used out of the box. | It's designed as a drop-in replacement for E2V vendor scripts, however, E2V is not required - EasyVend can be used out of the box. | ||
= '''<span style="color:#00528c">Features</span>''' = | |||
* Drop-in replacement for E2V vendor scripts | * Drop-in replacement for E2V vendor scripts | ||
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* Supports DropBox delivery, local vendor delivery and folder delivery | * Supports DropBox delivery, local vendor delivery and folder delivery | ||
* Automatically creates products in the CasperVend system | * Automatically creates products in the CasperVend system | ||
* Web management not necessary with EasyVend | |||
* Splits and profit Sharing '''ARE''' supported | |||
== Caveats & Limitations == | |||
:* '''NOT SUPPORTED:''' E2V's "partner" sharing feature (because you '''cannot''' share inventory servers in CasperVend) | |||
:* '''NOT SUPPORTED:''' Group discounts (that's only supported with the full CasperVend) | |||
:* CV Gift Cards: Accepted - '''will''' work with local/folder delivery as of version EasyVend v2.01 | |||
:* The EasyVend does not display textures - if you want automatic texture management use the full CasperVend | |||
:* You can't manage what displays on the vendor from the web | |||
:* You can't manage profit shares or store credit awards from the web | |||
:* If you use local vendor or folder deliveries, customers will be unable to claim redeliveries using the automatically created products. However, you can edit the product on the web interface and designate a packaged version (and set "copy" perms to allow redelivery) for that product to use for redelivery. | |||
:* Like E2V itself, EasyVend cannot be used as affiliate vendors | |||
== ''' | == E2V Items NOT Used by CasperVend EasyVend == | ||
You will '''NOT''' need to rez or use any of these items from the E2V vendor pack when converting to EasyVend: | |||
:* Delivery Relay | |||
:* Payments Object | |||
:* Transaction Relay | |||
='''<span style="color:#00528c">Important: When Contacting Support</span>''' = | |||
If you are using EasyVend and you need to contact support (or use the support group) for help, you must '''''TELL US''''' that you are using EasyVend to avoid support confusion! | |||
='''<span style="color:#00528c"> | ='''<span style="color:#00528c">Where are the Scripts?</span>''' = | ||
Redeliver your '''PAID''' CasperVend pack - either "Premium" or "Fat Pack". EasyVend is '''NOT''' in the free commission vendors! | |||
=== FatPack=== | |||
---- | |||
:# Rez your fresh FatPack crate | |||
:# Unpack your FatPack into your inventory | |||
:# Look for the "Premium Vendors" crate in inventory | |||
:# Rez the "Premium Vendors" crate | |||
:# Unpack to inventory | |||
:# Look for the EasyVend box, rez and unpack that | |||
===Premium Vendors=== | |||
---- | |||
:# Rez the fresh "Premium Vendors" crate | |||
:# Unpack to inventory | |||
:# Look for the EasyVend box, rez and unpack that | |||
='''<span style="color:#00528c">E2V Migration: Exporting Your Data</span>''' = | |||
To export your E2V sales data, provided the system is still up, you need to log in to E2V and go '''[http://www.e2-sl.com/e2v-3/owners/export.php here]''' then select what month sales data to export, and save it. Same with credit history. | |||
='''<span style="color:#00528c">E2V Self-Hosted</span>''' = | |||
If you are a self-hosted E2V customer, and want to export your data, '''[[E2V_Self_Hosted_Migration | go here]]''' for information and instructions. | |||
='''<span style="color:#00528c">E2V Migration: Sales/Credit Data Import</span>''' = | |||
:# E2V exports into a .csv wrapped in a .zip file. | |||
:# You must unpack the .zip | |||
:# Then you can upload the .csv | |||
:# Upload URL (requires CasperVend login) > '''[https://caspervend.casperdns.com/import.php csv upload page]''' | |||
You may upload '''both''' sales data '''and''' store credit imports - but only one at a time. The import page will ask which one you are uploading. | |||
Please remember that importing '''WILL''' take a while because we're not only reading the .csv file, we're '''also''' validating each and every avatar name that is imported, in order to ensure our database information is consistent. | |||
If there is a name in your records that is no longer valid in SL (closed account, etc.) the import '''will stall''' because it won't be able to resolve the avatar key/UUID. Just do a ticket to Casper if this happens - it requires his access to fix. | |||
='''<span style="color:#00528c">E2V Migration: Options</span>''' = | |||
You may choose to replace the scripts in your existing vendors, either manually, or with the new MigrationBee | |||
E2V did not ask for debit permissions from vendors (because that was handled by the Payment Server). | |||
However, EasyVend does not use the Payment Server, so '''all''' EasyVend vendors ask for debit permissions when newly created, updated, or hard reset. | |||
The reason you will be getting debit permissions windows is because the new script does NOT remember any permissions that may (or may not have been) given to the old scripts. This is '''required''' by LSL. The same thing happens when an existing script is hard-reset (Such as if you're using Edit > Reset scripts). More information on '''[[Debit_Permissions | debit permissions is here.]]''' | |||
== '''Products Must Be Ready'''== | |||
Products must be ready - as in, they must be packaged and in the dropbox, and/or in the vendors '''BEFORE''' resetting / changing the scripts to EasyVend. If the product is added after, the vendor will not work. (So reset them again, if you happened to add the products last.) | |||
=='''<span style="color:#00528c">Drop-N-Go (Manual Replacement)</span>''' == | |||
=== E2V Inventory Server === | |||
---- | |||
:# Leave any notecards alone | |||
:# Drop 1 copy of the "CasperTech DropBox" into '''each''' "Storage Box" prim of the inventory server. | |||
:# Leave the smaller "Inventory Server" root prim empty | |||
You may leave the E2V scripts in the Inventory Servers if you are running E2V and EasyVend side-by-side until E2V's cutoff date. | |||
=== E2V Store Controller === | |||
---- | |||
:# Leave the notecard there | |||
:# Drop in the "CasperVend2 EasyVend Store Controller" script | |||
You may leave the E2V script(s) in the controller if you are running E2V and EasyVend side by side until E2V's cutoff date. | |||
=== E2V Vendors === | |||
---- | |||
:# Delete the E2V scripts from each E2V vendor | |||
:# Drop in the "CasperVend2 EasyVend" script | |||
:# Answer orange/yellow debit permissions popup | |||
=='''<span style="color:#00528c">E2V Migration: MigrationBee</span>''' == | |||
=== E2V Inventory Server === | |||
---- | |||
:# Leave any notecards alone | |||
:# Drop 1 copy of the "CasperTech DropBox" into '''each''' "Storage Box" prim of the inventory server. | |||
:# Leave the smaller "Inventory Server" root prim empty | |||
You may leave the E2V scripts in the Inventory Servers if you are running E2V and EasyVend side-by-side until E2V's cutoff date. | |||
=== E2V Store Controller === | |||
---- | |||
:# Leave the notecard there | |||
:# Drop in the "CasperVend2 EasyVend Store Controller" script | |||
You may leave the E2V script(s) in the controller if you are running E2V and EasyVend side by side until E2V's cutoff date. | |||
=== E2V Vendors === | |||
Inside EasyVend v2.01 and later you will find the MigrationBee: | |||
:# Rez the '''"CasperVend2 Migration Bee E2V"''' on each sim/region you have E2V vendors | |||
:# Click it, you'll get a popup menu | |||
:# Select "Upgrade" | |||
:# WAIT while it goes around the sim/region swapping out the scripts in all your vendors | |||
:# ANSWER the debit perm windows as they come up | |||
:# Repeat on each sim/region you have vendors on | |||
The MigrationBee will handle ALL of YOUR E2V vendors on that sim/region, and must be repeated on every other sim/region you have E2V vendors on. | |||
='''<span style="color:#00528c">E2V Migration: New Vendors</span>''' = | |||
This is intended '''ONLY''' for merchants migrating TO CasperVend who are used to E2V's workflow and ways of doing things, and have a lot of vendors to get changed over to the normal CasperVend format. EasyVend is intended to allow these merchants to continue adding products to their product line - and get at least basic information about their products up to the website - while they take the time to understand how the normal CasperVend system works. | |||
== <span style="color:#00528c">'''Create Your Vendors'''</span> == | |||
:# Rez your vendor object | |||
:# The name of the vendor MUST MATCH the name of the inventory item, '''Except:''' | |||
:#* There may be additional text at the end | |||
:#* The word "vendor" at the end will be ignored | |||
:#* Inventory items may be named with multiple words, such as "mesh red boots" | |||
:# Edit the vendor's description field to indicate pricing and - if used - buyer rewards (loyalty rewards) and/or splits (see below) | |||
=== Suffix Rules === | |||
---- | |||
Suffixes are handled according to E2V rules, just without the use of notecards: | |||
<blockquote> | |||
''Your vendor's name must match the name of your product box in the Inventory Server. This match has to be exact, including punctuation, capitalization, and spacing. (The most common misnaming between vendors and boxes is extra spaces somewhere between words!)'' | |||
''There are two exceptions to this rule:'' | |||
'''''1)''' A vendor object may contain the word "vendor" at the very end of the name, separated by a space. This text will be ignored when matching the vendor to a product box. Thus "My Fancy Shoes Vendor" will actually deliver a product named "My Fancy Shoes" (your transactions will list this name, as well).'' | |||
'''''2)''' The Inventory Server supports the notion of "suffixes" which are a way to add extra text onto the end of a product box, yet not require that text on a vendor. For example, all of your product boxes might carry the text "(Wear to unpack)" on the end of them. But this text isn't helpful on a vendor or transaction listing. For example, using the suffixes feature, you can name your vendor "My Fancy Pants" and name your product box "My Fancy Pants (Wear to unpack)". Note also that if you use folder delivery mode in this example, the customer's folder will be named the same as the vendor - without the unsightly "(Wear to unpack)" which doesn't make much sense in a folder name. '' | |||
</blockquote> | |||
=== About The Vendor Description Field === | |||
---- | |||
The description field may contain: | |||
:# Pricing (or name of price group, as defined in controller's settings notecard) | |||
:# Pricing + loyalty/buyer rewards | |||
:# Pricing + loyalty/buyer rewards + splits | |||
Remember, any rewards or splits that are not being used need to be '''explicitly defined''' instead of being left blank. | |||
See the section on [[CasperVend_2/EasyVend#Splits.2C_Profit | Profit Splits]] for details on how to pre-set splits. | |||
=== Important Note === | |||
---- | |||
Please remember that scripts cannot automatically detect when a prim's name or description changes. So any time you make a change to the prim name or description, you must also click > get popup > reset the vendor script. You can do this easily by selecting "Reset" from the vendor's popup menu. | |||
=='''<span style="color:#00528c">Event Vendor Notes - ReadMe!</span>''' == | |||
If possible, we recommend, using a normal CasperVend vendor, with the Event Vendor script + MAPPING notecard, for maximum reliability and for customers being able to redeliver their purchase at any time. See the '''[[CasperVend_2/Event_Vendor_Script | event vendor page]]''' for instructions on setting up an event vendor - | |||
Do '''NOT''' just add the Event Vendor script to an EasyVend vendor - it will not work, and your vendor will be stuck in "booting" mode. | |||
(See the '''[[CasperVend_2/EasyVend#Using_Folder_or_Local_Delivery_-_No_Packaged_Product_In_DropBox | redelivery explanation here]]''' for the reason why.) However, if you must use EasyVend at an event, you '''MUST''' use Local/Folder Delivery mode to avoid easyvend crashing when the sim/region starts getting overloaded, just be aware your customers will not be able to redeliver their purchases once the event ends and vendors get sent back. Also, you will need a store controller on the event sim, just like you did with E2V. | |||
== <span style="color:#00528c">Create Your Settings Notecard </span> == | == <span style="color:#00528c">'''Create Your Settings Notecard'''</span> == | ||
The Store Controller's settings note card contains the options for the vendors you have on THAT sim/region. | The Store Controller's settings note card contains the options for the vendors you have on THAT sim/region. | ||
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The note card is roughly divided up into 4 sections: | The note card is roughly divided up into 4 sections: | ||
:* Defaults | :* Defaults | ||
:* Price Groups | |||
:* Sales | |||
:* Splits | :* Splits | ||
For example: | For example: | ||
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G-Reward=5% | G-Reward=5% | ||
# | # Price Groups | ||
PriceGroup=one,50 | |||
PriceGroup=two,100 | |||
# Sales | # Sales | ||
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EarnCreditDuringSale=false | EarnCreditDuringSale=false | ||
# | # Splits | ||
Split= | |||
</pre> | </pre> | ||
=== | === Defaults Settings: === | ||
---- | ---- | ||
'''N-Reward''' <br />Specifies the default non-group buyer's reward value to be used for each vendor, if the value is not specified either on the vendor, or in the vendor's price group. This value can be either a percentage (if you include the % sign) or an absolute value. This value can be either a percentage (if you include the % sign) or an absolute value. Leave this blank, or use a 0, to prevent any default value from being used. | '''N-Reward''' <br />Specifies the default non-group buyer's reward value to be used for each vendor, if the value is not specified either on the vendor, or in the vendor's price group. This value can be either a percentage (if you include the % sign) or an absolute value. This value can be either a percentage (if you include the % sign) or an absolute value. Leave this blank, or use a 0, to prevent any default value from being used. | ||
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and consists of at least two items: the name of the group, and the price of the group. You can also specify buyer's reward values on the group, by adding them after the group's price. | and consists of at least two items: the name of the group, and the price of the group. You can also specify buyer's reward values on the group, by adding them after the group's price. | ||
==== Omitting a Value vs Explicit | Here are some examples that you would find in the the Controller's notecard: | ||
<pre> | |||
N-Reward=2% | |||
G-Reward=5% | |||
PriceGroup=boots,250 | |||
PriceGroup=jackets,175,0,10% | |||
PriceGroup=hats,50,,12% | |||
</pre> | |||
In the above examples, any vendors in the "boots" group will be priced at L$250, and will use 2% and 5% for the reward values (they aren't defined because they aren't any different from the default.) Vendors in the "jackets" group will be priced at L$175, and will give no rewards to non-group members, and 10% to group members. Lastly, vendors in the "hats" group will be priced at L$50, and will use 2% and 12% as the reward values. | |||
To place a vendor in a Price Group, you use the group's name instead of a price in the vendor options, such as: | |||
[boots] | |||
You can still override the reward values of a Price Group, if needed: | |||
[boots,0,0] | |||
==== Omitting a Value vs Explicit Definitions ==== | |||
---- | ---- | ||
When you don't supply a value for buyer's rewards, you are indicating that you want to use the default values (if they exist elsewhere in the settings notecard). | When you don't supply a value for buyer's rewards, you are indicating that you want to use the default values (if they exist elsewhere in the settings notecard). | ||
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=== Sales === | === Sales === | ||
---- | ---- | ||
You can place | You can place all of your vendors on that region on sale by putting either a percentage or a flat amount into the Sale field. Once the settings are saved and loaded, the controller will restart all the vendors, and they will take on the sale pricing. | ||
You can exclude certain pricing | You can exclude certain pricing groups from the store-wide sale by adding their names, separated by commas, to the ExcludedGroups line. | ||
The SpendCreditDuringSale option controls whether customers will be able to to buy on-sale items using their store credit or not. Put "true" or "false." Note that vendors in groups that are excluded from the sale are not affected by this setting. | The SpendCreditDuringSale option controls whether customers will be able to to buy on-sale items using their store credit or not. Put "true" or "false." Note that vendors in groups that are excluded from the sale are not affected by this setting. | ||
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The EarnCreditDuringSale options control how buyer's rewards behave during the sale. Use "false" to prevent on-sale vendors from issuing buyer's rewards. | The EarnCreditDuringSale options control how buyer's rewards behave during the sale. Use "false" to prevent on-sale vendors from issuing buyer's rewards. | ||
=== Splits === | === Splits, Profit === | ||
---- | |||
Profit splits in the controller's settings notecard are simply a place to DEFINE any existing splits. Listing a split in the notecard does NOT automatically mean that they'll actually be used everywhere. Where a split gets USED depends on what you key into the vendor object's description field. | |||
'''BE CAREFUL!''' You are responsible for the amount of profit splits you set up - if you're not careful, you may end up sending, for example, 150% of a product price out in splits, and losing money! | |||
==== Components of a Profit Split Definition ==== | |||
---- | |||
There are 3 parts to a split. They are: | |||
:* Split Name | |||
:* Split Target | |||
:* Split Amount. | |||
'''Split Name'''<br />You need a short, easy to remember name for what you're doing with this split. Are you paying rent? Are you paying your CSR? Paying your manager, or co-designer? Making a donation? Whatever it is you're doing with the split, you'll need to call this split something. | |||
'''Split Target'''<br />Next you'll need the UUID of the avatar you want to pay. You can get an avatar's UUID from their profile. | |||
'''Split Amount'''<br />Lastly, you'll need the amount you want to give this avatar on each sale. This is typically written as a percentage, like 25% or whatever amount you choose. | |||
As an example, this in the notecard: | |||
Split=mgr,ad7b01b9-9b71-4beb-ba05-0c353ade5952,50% | |||
shows: | |||
:* split name of "mgr" | |||
:* split target being the avatar UUID (or "avatar key" to some people) | |||
:* split amount of 50% . | |||
==== Pick Which Vendors Use the Split ==== | |||
---- | |||
You can apply a split to any vendor by adding the Split Name to the vendor's description line as part of the vendor's pricing options. | |||
Normally vendor's description line has 3 components to it, which are price, n-reward, and g-reward, written like this. | |||
Yes, always including the [square brackets]: | |||
[150,2%,5%] | |||
You can add a fourth component, which is the Split Name, like this: | |||
[150,2%,5%,mgr] | |||
A vendor with the above pricing options will pay 50% of its sale price of L$150 to the avatar specified in the split called "mgr" inside the Controller. | |||
In this way, you can easily change the Split Target or Split Amount on many vendors at once, simply by changing the Store Controller, instead of editing every vendor using the split. | |||
==== Always Remember ==== | |||
---- | ---- | ||
You must have FOUR parts to the vendor pricing to use splits! They are price, n-reward, g-reward, and split name. | |||
But what if you're not using Buyer's Rewards? The Split Name still needs to be the 4th item! Here's how to do this if you are not using Buyer's Rewards at all (or if you just want to use the default values from the Store Contoller): | |||
In our example above, the Buyer's Rewards were included in the options: | |||
[150,2%,5%,mgr] | |||
You can "skip" writing the Buyer's Rewards as shown in this example: | |||
[150, , ,mgr] | |||
But without spaces! This keeps the 4 required places by explicitly defining them as existing, while not giving them a numbered percentage. | |||
[150,,,mgr] | |||
Or, you can disable Buyer's Rewards by using 0's: | |||
This object will control the settings for your vendors on the region where THAT controller is located. | [150,0,0,mgr] | ||
== <span style="color:#00528c">'''Create Your Store Controller Object''' </span> == | |||
This object will control the settings for all of your EasyVend vendors (not any regular CasperVend ones) on the region where THAT controller is located. | |||
:# Rez a new prim | :# Rez a new prim | ||
:# Drop in the "3) CasperVend2 EasyVend Store Controller" script | :# Drop in the "3) CasperVend2 EasyVend Store Controller" script | ||
:# Add in your "settings" notecard (see instructions above for how to create this) | :# Add in your "settings" notecard that you have created for vendors on that sim/region(see instructions above for how to create this) | ||
That's it! | That's it! | ||
== <span style="color:#00528c">Rez a DropBox</span> == | You '''WILL''' need 1 copy of this on each sim/region, with an appropriately edited "settings" notecard, that you have vendors on, just like with E2V. | ||
== <span style="color:#00528c">'''Product Delivery - Via DropBox or Vendor?'''</span> == | |||
Your customers will '''only''' be able to automatically claim redeliveries for copiable products that are '''in the DropBox.''' | |||
Copiable products that you sell via the in-vendor option of folder or locally delivered object, are not added to redelivery by default - you will need to log in to the CasperVend website and choose a package to redeliver from your DropBox. | |||
=== Remote Delivery - Rez a DropBox === | |||
---- | |||
Rez the CasperVend DropBox out of the main Premium Vendors box. (Or alternately, drop a copy of the CasperVend DropBox script into each inventory STORAGE server from E2V.) | |||
Your packaged products - not folders - will need to go in here to be used for remote delivery. | |||
The DropBox will, of course, need to stay rezzed in order to deliver your products, just like the E2V inventory server. | |||
And in ideal situations, you should have more than one set of DropBox(es) on different sims/regions, in order to bypass the occasional bug where the sims/regions stop listening to the outside internet (i.e., delivery instructions from Casper's servers.) | |||
Please note: This is not a "primary vs backup" method. CasperVend "calls" to the DropBoxes on a very efficient basis - the first one (1) that responds, (2) that has the product, is (3) the one that delivers the product. | |||
You can read more about this and other DropBox tips and tricks '''[[CasperVend_2/DropBoxes | by clicking here]]'''. | |||
=== Vendor Delivery - Packaged === | |||
---- | |||
If the product is stored in the vendor prim's inventory, the vendor script can give it directly to the customer, on the spot. The item must be a single object (e.g. a box, bag or other packaging) named exactly the same as the vendor prim. This item will go into the customer's Objects folder in their inventory | |||
=== Vendor Delivery - Folder === | |||
---- | |||
You can also place a collection of "loose" items inside the vendor prim, which will cause the vendor script to deliver a folder to the customer, named the same as the vendor prim, and containing all the items from inside the vendor prim, minus the vendor script. | |||
='''<span style="color:#00528c">CasperVend Account Password</span>''' = | |||
To create or reset your password for the CasperVend system, see '''[[Passwords_CasperVend | this page]]''' | |||
= <span style="color:#00528c">'''Redelivery'''</span> = | |||
Redelivery terminals in CasperVend always depend on networked delivery. Thus, there always needs to be a packaged copy of your products in a DropBox. | |||
== Permissions == | |||
Permissions for EasyVend are picked up from the "next owner" perms on the delivery item. (In regular CasperVend, they are controlled by whether you tick/check the box for "copy" permissions in the product listing.) | |||
In the last of local/folder delivery, the default of "no-copy" is applied as a failsafe. | |||
== Using Inventory Server == | |||
Redeliveries will work seamlessly without any extra setup on your part, as long as you have the DropBox script in your Inventory Server's storage prims. | |||
== Using Folder or Local Delivery - Redeliver Anywhere == | |||
:# Box up your product (if it isn't already) | |||
:# Place item into a DropBox | |||
:# Log in to CasperVend account | |||
:# Find the corresponding product listing | |||
:# Edit that product listing | |||
:# Assign the "Deliver an Item" option to the box you placed in the DropBox ([https://wiki.casperdns.com/index.php/File:Options_-_Essentials.png #1 in this pic]) | |||
== Using Folder or Local Delivery - No Packaged Product In DropBox == | |||
The vendor is '''ONLY''' using folder delivery, the customer '''will be required''' to teleport to the region the vendor is on in order to claim the redelivery. This is because folder delivery only works '''within the same region as the request.''' | |||
Redelivers from ONLY local/folder delivery mode will '''only work while the vendor that sold that product is still rezzed!''' Once that vendor has been removed, redeliveries will fail, '''UNLESS''' you have taken the time to log into CasperVend and set a packaged product for delivery in the product listing. | |||
=== What This Means For Sales Events === | |||
---- | |||
:* If you are using local/folder delivery | |||
:* AND you do NOT have a packaged product defined in the product listing for each product sold at the event | |||
:* AND your products are copiable | |||
Your customers '''will not be able to redeliver''' their purchase once the event is over and your vendors are returned/deleted. | |||
= <span style="color:#00528c">'''Behind The Scenes'''</span> = | |||
The easyvend script automagically creates basic product listings for you. Of course there is only minimal information pre-filled from the vendor objects inworld, and so anything missing (when you're ready to move to regular CasperVend) won't take that long to add. | |||
= <span style="color:#00528c">'''To Gain All CasperVend Features'''</span> = | |||
=== Using Remote Delivery (E2V Inventory Server style) === | |||
---- | |||
:# Rez a "Headless" vendor from inventory | |||
:# Right-click > open > Copy scripts to inventory. | |||
:# You'll have a Headless folder with regular CasperVend script + MAPPING notecard | |||
:# Right-click > Edit > Contents on your existing vendor object | |||
:# Delete the EasyVend script | |||
:# From the Headless folder, drag the vendor script + MAPPING notecard to your vendor object. | |||
:# Click > get popup menu > select "Admin" | |||
:# Log in to CasperVend website | |||
:# You'll get to the vendor's config page | |||
:# Select the individual product package FOR that vendor object | |||
=== From Using Local / Folder Deliveries === | |||
---- | |||
:# As above, '''PLUS''' | |||
:# Package up your product in a box/bag/etc | |||
:# Put them in your DropBox | |||
:# Log in to CasperVend website | |||
:# Find the product | |||
:# Edit the product | |||
:# Point "delivery object" (very first option in the product listing) to the packaged product in the DropBox. | |||
= <span style="color:#00528c">'''Troubleshooting / FAQ'''</span> = | |||
:'''Q: Vendor is missing in the list - it was correctly converted inworld, but has no product page on the website.''' | |||
::'''A:''' Make sure the product is in the dropbox, and reset the vendors. If that doesn't auto-create the product page, you'll need to do that manually. | |||
:'''Q: My vendors keep reverting to L$1!''' | |||
:: '''A:''' You need to add the EAsyVend store controller script to your store controller object. | |||
:'''Q: Will EasyVend support old E2V gift cards?''' | |||
:: '''A:''' CasperVend cannot access the database that contains the E2V gift card information, so no we cannot support E2V gift cards. | |||
:'''Q: I'm using a very old version of E2V - will EasyVend convert my vendors?''' | |||
::'''A:''' Casper does not have access to a copy of the really old versions of E2V, so we cannot guarantee compatibility. Please try on a single vendor first to see whether it even works! | |||
:'''Q: Customer purchased my product, but only received SOME of the items''' | |||
::'''A:''' This is a known issue with 2.0 and prior - and has been fixed in EasyVend 2.01 - please upgrade! | |||
:'''Q: Profit splits aren't working right''' | |||
::'''A:''' This is a known issue with 2.0 and prior - and has been fixed in EasyVend 2.01 - please upgrade! | |||
:'''Q: How does it deal with multiple vendors selling the same product? Does it create a product listing for each vendor or only one?''' | |||
::'''A:''' If a product already exists which delivers the item, it'll use that product listing instead, so it works fine. However, if the name is different in any way (yes, capitalisation and typos DO count!) then it'll generate a new product listing. | |||
: | :'''Q. (Local delivery) The single color items seem to be working just fine but the fatpacks are only delivering ONE item out of the folder.''' | ||
:: '''A.''' If the vendor finds an EXACT match for the vendor's name within the contents, it'll delivery ONLY that item. If the vendor does NOT find an exact match for that name, it'll deliver a folder. So you should rename EITHER the vendor or the item in order to have fatpacks deliver properly with local/folder delivery mode. | |||
:'''Q2. If I opt for dropbox delivery, nothing ever delivers, and redelivery no longer works.''' | |||
:: '''A.''' This happened because there wasn't a matching item in the dropbox when the vendor booted up. The fix is (1) Make sure that item is in the dropbox (matching name, remember) and (2) reset the vendor. |
Latest revision as of 17:06, 3 December 2020
This expansion was created *ONLY* to assist people migrating from E2V, another vendor system which was cut off and shut down in May 2018. If you were NOT using E2V before it was shut down, you will find this expansion VERY frustrating, and VERY time consuming - you might want to start with the normal Quick Start instead! |
EasyVend is an expansion pack for CasperVend, which provides rapid setup of products and vendors in-world with no website access required.
It's designed as a drop-in replacement for E2V vendor scripts, however, E2V is not required - EasyVend can be used out of the box.
Features
- Drop-in replacement for E2V vendor scripts
- Drop-in replacement for E2V store controller to support profit splits, sales, price groups
- Drop-in replacement for E2V inventory server for remote delivery
- Obeys E2V naming rules for item matching
- Supports DropBox delivery, local vendor delivery and folder delivery
- Automatically creates products in the CasperVend system
- Web management not necessary with EasyVend
- Splits and profit Sharing ARE supported
Caveats & Limitations
- NOT SUPPORTED: E2V's "partner" sharing feature (because you cannot share inventory servers in CasperVend)
- NOT SUPPORTED: Group discounts (that's only supported with the full CasperVend)
- CV Gift Cards: Accepted - will work with local/folder delivery as of version EasyVend v2.01
- The EasyVend does not display textures - if you want automatic texture management use the full CasperVend
- You can't manage what displays on the vendor from the web
- You can't manage profit shares or store credit awards from the web
- If you use local vendor or folder deliveries, customers will be unable to claim redeliveries using the automatically created products. However, you can edit the product on the web interface and designate a packaged version (and set "copy" perms to allow redelivery) for that product to use for redelivery.
- Like E2V itself, EasyVend cannot be used as affiliate vendors
E2V Items NOT Used by CasperVend EasyVend
You will NOT need to rez or use any of these items from the E2V vendor pack when converting to EasyVend:
- Delivery Relay
- Payments Object
- Transaction Relay
Important: When Contacting Support
If you are using EasyVend and you need to contact support (or use the support group) for help, you must TELL US that you are using EasyVend to avoid support confusion!
Where are the Scripts?
Redeliver your PAID CasperVend pack - either "Premium" or "Fat Pack". EasyVend is NOT in the free commission vendors!
FatPack
- Rez your fresh FatPack crate
- Unpack your FatPack into your inventory
- Look for the "Premium Vendors" crate in inventory
- Rez the "Premium Vendors" crate
- Unpack to inventory
- Look for the EasyVend box, rez and unpack that
Premium Vendors
- Rez the fresh "Premium Vendors" crate
- Unpack to inventory
- Look for the EasyVend box, rez and unpack that
E2V Migration: Exporting Your Data
To export your E2V sales data, provided the system is still up, you need to log in to E2V and go here then select what month sales data to export, and save it. Same with credit history.
E2V Self-Hosted
If you are a self-hosted E2V customer, and want to export your data, go here for information and instructions.
E2V Migration: Sales/Credit Data Import
- E2V exports into a .csv wrapped in a .zip file.
- You must unpack the .zip
- Then you can upload the .csv
- Upload URL (requires CasperVend login) > csv upload page
You may upload both sales data and store credit imports - but only one at a time. The import page will ask which one you are uploading.
Please remember that importing WILL take a while because we're not only reading the .csv file, we're also validating each and every avatar name that is imported, in order to ensure our database information is consistent.
If there is a name in your records that is no longer valid in SL (closed account, etc.) the import will stall because it won't be able to resolve the avatar key/UUID. Just do a ticket to Casper if this happens - it requires his access to fix.
E2V Migration: Options
You may choose to replace the scripts in your existing vendors, either manually, or with the new MigrationBee
E2V did not ask for debit permissions from vendors (because that was handled by the Payment Server).
However, EasyVend does not use the Payment Server, so all EasyVend vendors ask for debit permissions when newly created, updated, or hard reset.
The reason you will be getting debit permissions windows is because the new script does NOT remember any permissions that may (or may not have been) given to the old scripts. This is required by LSL. The same thing happens when an existing script is hard-reset (Such as if you're using Edit > Reset scripts). More information on debit permissions is here.
Products Must Be Ready
Products must be ready - as in, they must be packaged and in the dropbox, and/or in the vendors BEFORE resetting / changing the scripts to EasyVend. If the product is added after, the vendor will not work. (So reset them again, if you happened to add the products last.)
Drop-N-Go (Manual Replacement)
E2V Inventory Server
- Leave any notecards alone
- Drop 1 copy of the "CasperTech DropBox" into each "Storage Box" prim of the inventory server.
- Leave the smaller "Inventory Server" root prim empty
You may leave the E2V scripts in the Inventory Servers if you are running E2V and EasyVend side-by-side until E2V's cutoff date.
E2V Store Controller
- Leave the notecard there
- Drop in the "CasperVend2 EasyVend Store Controller" script
You may leave the E2V script(s) in the controller if you are running E2V and EasyVend side by side until E2V's cutoff date.
E2V Vendors
- Delete the E2V scripts from each E2V vendor
- Drop in the "CasperVend2 EasyVend" script
- Answer orange/yellow debit permissions popup
E2V Migration: MigrationBee
E2V Inventory Server
- Leave any notecards alone
- Drop 1 copy of the "CasperTech DropBox" into each "Storage Box" prim of the inventory server.
- Leave the smaller "Inventory Server" root prim empty
You may leave the E2V scripts in the Inventory Servers if you are running E2V and EasyVend side-by-side until E2V's cutoff date.
E2V Store Controller
- Leave the notecard there
- Drop in the "CasperVend2 EasyVend Store Controller" script
You may leave the E2V script(s) in the controller if you are running E2V and EasyVend side by side until E2V's cutoff date.
E2V Vendors
Inside EasyVend v2.01 and later you will find the MigrationBee:
- Rez the "CasperVend2 Migration Bee E2V" on each sim/region you have E2V vendors
- Click it, you'll get a popup menu
- Select "Upgrade"
- WAIT while it goes around the sim/region swapping out the scripts in all your vendors
- ANSWER the debit perm windows as they come up
- Repeat on each sim/region you have vendors on
The MigrationBee will handle ALL of YOUR E2V vendors on that sim/region, and must be repeated on every other sim/region you have E2V vendors on.
E2V Migration: New Vendors
This is intended ONLY for merchants migrating TO CasperVend who are used to E2V's workflow and ways of doing things, and have a lot of vendors to get changed over to the normal CasperVend format. EasyVend is intended to allow these merchants to continue adding products to their product line - and get at least basic information about their products up to the website - while they take the time to understand how the normal CasperVend system works.
Create Your Vendors
- Rez your vendor object
- The name of the vendor MUST MATCH the name of the inventory item, Except:
- There may be additional text at the end
- The word "vendor" at the end will be ignored
- Inventory items may be named with multiple words, such as "mesh red boots"
- Edit the vendor's description field to indicate pricing and - if used - buyer rewards (loyalty rewards) and/or splits (see below)
Suffix Rules
Suffixes are handled according to E2V rules, just without the use of notecards:
Your vendor's name must match the name of your product box in the Inventory Server. This match has to be exact, including punctuation, capitalization, and spacing. (The most common misnaming between vendors and boxes is extra spaces somewhere between words!)
There are two exceptions to this rule:
1) A vendor object may contain the word "vendor" at the very end of the name, separated by a space. This text will be ignored when matching the vendor to a product box. Thus "My Fancy Shoes Vendor" will actually deliver a product named "My Fancy Shoes" (your transactions will list this name, as well).
2) The Inventory Server supports the notion of "suffixes" which are a way to add extra text onto the end of a product box, yet not require that text on a vendor. For example, all of your product boxes might carry the text "(Wear to unpack)" on the end of them. But this text isn't helpful on a vendor or transaction listing. For example, using the suffixes feature, you can name your vendor "My Fancy Pants" and name your product box "My Fancy Pants (Wear to unpack)". Note also that if you use folder delivery mode in this example, the customer's folder will be named the same as the vendor - without the unsightly "(Wear to unpack)" which doesn't make much sense in a folder name.
About The Vendor Description Field
The description field may contain:
- Pricing (or name of price group, as defined in controller's settings notecard)
- Pricing + loyalty/buyer rewards
- Pricing + loyalty/buyer rewards + splits
Remember, any rewards or splits that are not being used need to be explicitly defined instead of being left blank.
See the section on Profit Splits for details on how to pre-set splits.
Important Note
Please remember that scripts cannot automatically detect when a prim's name or description changes. So any time you make a change to the prim name or description, you must also click > get popup > reset the vendor script. You can do this easily by selecting "Reset" from the vendor's popup menu.
Event Vendor Notes - ReadMe!
If possible, we recommend, using a normal CasperVend vendor, with the Event Vendor script + MAPPING notecard, for maximum reliability and for customers being able to redeliver their purchase at any time. See the event vendor page for instructions on setting up an event vendor - Do NOT just add the Event Vendor script to an EasyVend vendor - it will not work, and your vendor will be stuck in "booting" mode.
(See the redelivery explanation here for the reason why.) However, if you must use EasyVend at an event, you MUST use Local/Folder Delivery mode to avoid easyvend crashing when the sim/region starts getting overloaded, just be aware your customers will not be able to redeliver their purchases once the event ends and vendors get sent back. Also, you will need a store controller on the event sim, just like you did with E2V.
Create Your Settings Notecard
The Store Controller's settings note card contains the options for the vendors you have on THAT sim/region.
The note card is roughly divided up into 4 sections:
- Defaults
- Price Groups
- Sales
- Splits
For example:
# Defaults N-Reward=2% G-Reward=5% # Price Groups PriceGroup=one,50 PriceGroup=two,100 # Sales Sale= ExcludedGroups= SpendCreditDuringSale=false EarnCreditDuringSale=false # Splits Split=
Defaults Settings:
N-Reward
Specifies the default non-group buyer's reward value to be used for each vendor, if the value is not specified either on the vendor, or in the vendor's price group. This value can be either a percentage (if you include the % sign) or an absolute value. This value can be either a percentage (if you include the % sign) or an absolute value. Leave this blank, or use a 0, to prevent any default value from being used.
G-Reward
Specifies the default customer group's buyer reward value to be used for each vendor when the customer has the same group tag active that the vendor object is set to, if the value is not specified either on the vendor, or in the vendor's price group. This value can be either a percentage (if you include the % sign) or an absolute value.
Price Groups
Price groups allow you to define a single set of vendor options, in one place, then use those options on as many different vendors as you want. Changes to the price group only need to made to the group itself (in the settings notecard) and all vendors using THAT group will be updated automatically.
You can also put specific groups on sale simply by changing their prices, while the rest of your products remain unchanged.
Each group is defined on a new line that begins with:
PriceGroup=
and consists of at least two items: the name of the group, and the price of the group. You can also specify buyer's reward values on the group, by adding them after the group's price.
Here are some examples that you would find in the the Controller's notecard:
N-Reward=2% G-Reward=5% PriceGroup=boots,250 PriceGroup=jackets,175,0,10% PriceGroup=hats,50,,12%
In the above examples, any vendors in the "boots" group will be priced at L$250, and will use 2% and 5% for the reward values (they aren't defined because they aren't any different from the default.) Vendors in the "jackets" group will be priced at L$175, and will give no rewards to non-group members, and 10% to group members. Lastly, vendors in the "hats" group will be priced at L$50, and will use 2% and 12% as the reward values.
To place a vendor in a Price Group, you use the group's name instead of a price in the vendor options, such as:
[boots]
You can still override the reward values of a Price Group, if needed:
[boots,0,0]
Omitting a Value vs Explicit Definitions
When you don't supply a value for buyer's rewards, you are indicating that you want to use the default values (if they exist elsewhere in the settings notecard).
This means that leaving them blank is NOT the same thing as using explict 0's. For example:
N-Reward=2% G-Reward=10% PriceGroup=socks,100 PriceGroup=shoes,100,,8% PriceGroup=pants,100,0 PriceGroup=shirts,100,0,0
The above settings will result in the following values:
socks ... n-reward: L$2, g-reward: L$10 shoes ... n-reward: L$2, g-reward: L$8 pants ... n-reward: L$0, g-reward: L$10 shirts ... n-reward: L$0, g-reward: L$0
Sales
You can place all of your vendors on that region on sale by putting either a percentage or a flat amount into the Sale field. Once the settings are saved and loaded, the controller will restart all the vendors, and they will take on the sale pricing.
You can exclude certain pricing groups from the store-wide sale by adding their names, separated by commas, to the ExcludedGroups line.
The SpendCreditDuringSale option controls whether customers will be able to to buy on-sale items using their store credit or not. Put "true" or "false." Note that vendors in groups that are excluded from the sale are not affected by this setting.
The EarnCreditDuringSale options control how buyer's rewards behave during the sale. Use "false" to prevent on-sale vendors from issuing buyer's rewards.
Splits, Profit
Profit splits in the controller's settings notecard are simply a place to DEFINE any existing splits. Listing a split in the notecard does NOT automatically mean that they'll actually be used everywhere. Where a split gets USED depends on what you key into the vendor object's description field.
BE CAREFUL! You are responsible for the amount of profit splits you set up - if you're not careful, you may end up sending, for example, 150% of a product price out in splits, and losing money!
Components of a Profit Split Definition
There are 3 parts to a split. They are:
- Split Name
- Split Target
- Split Amount.
Split Name
You need a short, easy to remember name for what you're doing with this split. Are you paying rent? Are you paying your CSR? Paying your manager, or co-designer? Making a donation? Whatever it is you're doing with the split, you'll need to call this split something.
Split Target
Next you'll need the UUID of the avatar you want to pay. You can get an avatar's UUID from their profile.
Split Amount
Lastly, you'll need the amount you want to give this avatar on each sale. This is typically written as a percentage, like 25% or whatever amount you choose.
As an example, this in the notecard:
Split=mgr,ad7b01b9-9b71-4beb-ba05-0c353ade5952,50%
shows:
- split name of "mgr"
- split target being the avatar UUID (or "avatar key" to some people)
- split amount of 50% .
Pick Which Vendors Use the Split
You can apply a split to any vendor by adding the Split Name to the vendor's description line as part of the vendor's pricing options.
Normally vendor's description line has 3 components to it, which are price, n-reward, and g-reward, written like this.
Yes, always including the [square brackets]:
[150,2%,5%]
You can add a fourth component, which is the Split Name, like this:
[150,2%,5%,mgr]
A vendor with the above pricing options will pay 50% of its sale price of L$150 to the avatar specified in the split called "mgr" inside the Controller.
In this way, you can easily change the Split Target or Split Amount on many vendors at once, simply by changing the Store Controller, instead of editing every vendor using the split.
Always Remember
You must have FOUR parts to the vendor pricing to use splits! They are price, n-reward, g-reward, and split name.
But what if you're not using Buyer's Rewards? The Split Name still needs to be the 4th item! Here's how to do this if you are not using Buyer's Rewards at all (or if you just want to use the default values from the Store Contoller):
In our example above, the Buyer's Rewards were included in the options:
[150,2%,5%,mgr]
You can "skip" writing the Buyer's Rewards as shown in this example:
[150, , ,mgr]
But without spaces! This keeps the 4 required places by explicitly defining them as existing, while not giving them a numbered percentage.
[150,,,mgr]
Or, you can disable Buyer's Rewards by using 0's:
[150,0,0,mgr]
Create Your Store Controller Object
This object will control the settings for all of your EasyVend vendors (not any regular CasperVend ones) on the region where THAT controller is located.
- Rez a new prim
- Drop in the "3) CasperVend2 EasyVend Store Controller" script
- Add in your "settings" notecard that you have created for vendors on that sim/region(see instructions above for how to create this)
That's it!
You WILL need 1 copy of this on each sim/region, with an appropriately edited "settings" notecard, that you have vendors on, just like with E2V.
Product Delivery - Via DropBox or Vendor?
Your customers will only be able to automatically claim redeliveries for copiable products that are in the DropBox.
Copiable products that you sell via the in-vendor option of folder or locally delivered object, are not added to redelivery by default - you will need to log in to the CasperVend website and choose a package to redeliver from your DropBox.
Remote Delivery - Rez a DropBox
Rez the CasperVend DropBox out of the main Premium Vendors box. (Or alternately, drop a copy of the CasperVend DropBox script into each inventory STORAGE server from E2V.)
Your packaged products - not folders - will need to go in here to be used for remote delivery.
The DropBox will, of course, need to stay rezzed in order to deliver your products, just like the E2V inventory server.
And in ideal situations, you should have more than one set of DropBox(es) on different sims/regions, in order to bypass the occasional bug where the sims/regions stop listening to the outside internet (i.e., delivery instructions from Casper's servers.)
Please note: This is not a "primary vs backup" method. CasperVend "calls" to the DropBoxes on a very efficient basis - the first one (1) that responds, (2) that has the product, is (3) the one that delivers the product.
You can read more about this and other DropBox tips and tricks by clicking here.
Vendor Delivery - Packaged
If the product is stored in the vendor prim's inventory, the vendor script can give it directly to the customer, on the spot. The item must be a single object (e.g. a box, bag or other packaging) named exactly the same as the vendor prim. This item will go into the customer's Objects folder in their inventory
Vendor Delivery - Folder
You can also place a collection of "loose" items inside the vendor prim, which will cause the vendor script to deliver a folder to the customer, named the same as the vendor prim, and containing all the items from inside the vendor prim, minus the vendor script.
CasperVend Account Password
To create or reset your password for the CasperVend system, see this page
Redelivery
Redelivery terminals in CasperVend always depend on networked delivery. Thus, there always needs to be a packaged copy of your products in a DropBox.
Permissions
Permissions for EasyVend are picked up from the "next owner" perms on the delivery item. (In regular CasperVend, they are controlled by whether you tick/check the box for "copy" permissions in the product listing.)
In the last of local/folder delivery, the default of "no-copy" is applied as a failsafe.
Using Inventory Server
Redeliveries will work seamlessly without any extra setup on your part, as long as you have the DropBox script in your Inventory Server's storage prims.
Using Folder or Local Delivery - Redeliver Anywhere
- Box up your product (if it isn't already)
- Place item into a DropBox
- Log in to CasperVend account
- Find the corresponding product listing
- Edit that product listing
- Assign the "Deliver an Item" option to the box you placed in the DropBox (#1 in this pic)
Using Folder or Local Delivery - No Packaged Product In DropBox
The vendor is ONLY using folder delivery, the customer will be required to teleport to the region the vendor is on in order to claim the redelivery. This is because folder delivery only works within the same region as the request.
Redelivers from ONLY local/folder delivery mode will only work while the vendor that sold that product is still rezzed! Once that vendor has been removed, redeliveries will fail, UNLESS you have taken the time to log into CasperVend and set a packaged product for delivery in the product listing.
What This Means For Sales Events
- If you are using local/folder delivery
- AND you do NOT have a packaged product defined in the product listing for each product sold at the event
- AND your products are copiable
Your customers will not be able to redeliver their purchase once the event is over and your vendors are returned/deleted.
Behind The Scenes
The easyvend script automagically creates basic product listings for you. Of course there is only minimal information pre-filled from the vendor objects inworld, and so anything missing (when you're ready to move to regular CasperVend) won't take that long to add.
To Gain All CasperVend Features
Using Remote Delivery (E2V Inventory Server style)
- Rez a "Headless" vendor from inventory
- Right-click > open > Copy scripts to inventory.
- You'll have a Headless folder with regular CasperVend script + MAPPING notecard
- Right-click > Edit > Contents on your existing vendor object
- Delete the EasyVend script
- From the Headless folder, drag the vendor script + MAPPING notecard to your vendor object.
- Click > get popup menu > select "Admin"
- Log in to CasperVend website
- You'll get to the vendor's config page
- Select the individual product package FOR that vendor object
From Using Local / Folder Deliveries
- As above, PLUS
- Package up your product in a box/bag/etc
- Put them in your DropBox
- Log in to CasperVend website
- Find the product
- Edit the product
- Point "delivery object" (very first option in the product listing) to the packaged product in the DropBox.
Troubleshooting / FAQ
- Q: Vendor is missing in the list - it was correctly converted inworld, but has no product page on the website.
- A: Make sure the product is in the dropbox, and reset the vendors. If that doesn't auto-create the product page, you'll need to do that manually.
- Q: My vendors keep reverting to L$1!
- A: You need to add the EAsyVend store controller script to your store controller object.
- Q: Will EasyVend support old E2V gift cards?
- A: CasperVend cannot access the database that contains the E2V gift card information, so no we cannot support E2V gift cards.
- Q: I'm using a very old version of E2V - will EasyVend convert my vendors?
- A: Casper does not have access to a copy of the really old versions of E2V, so we cannot guarantee compatibility. Please try on a single vendor first to see whether it even works!
- Q: Customer purchased my product, but only received SOME of the items
- A: This is a known issue with 2.0 and prior - and has been fixed in EasyVend 2.01 - please upgrade!
- Q: Profit splits aren't working right
- A: This is a known issue with 2.0 and prior - and has been fixed in EasyVend 2.01 - please upgrade!
- Q: How does it deal with multiple vendors selling the same product? Does it create a product listing for each vendor or only one?
- A: If a product already exists which delivers the item, it'll use that product listing instead, so it works fine. However, if the name is different in any way (yes, capitalisation and typos DO count!) then it'll generate a new product listing.
- Q. (Local delivery) The single color items seem to be working just fine but the fatpacks are only delivering ONE item out of the folder.
- A. If the vendor finds an EXACT match for the vendor's name within the contents, it'll delivery ONLY that item. If the vendor does NOT find an exact match for that name, it'll deliver a folder. So you should rename EITHER the vendor or the item in order to have fatpacks deliver properly with local/folder delivery mode.
- Q2. If I opt for dropbox delivery, nothing ever delivers, and redelivery no longer works.
- A. This happened because there wasn't a matching item in the dropbox when the vendor booted up. The fix is (1) Make sure that item is in the dropbox (matching name, remember) and (2) reset the vendor.