Copyright Complaints

CasperTech Ltd accepts complaints under both the Digital Millennium Copyright Act and the European Copyright Directive 2001/29/EC, for both CasperVend and PrimBay.

Important: CasperTech Ltd does NOT host, provide or make available any user-provided content, we only provide an interface to systems operated by Linden Lab. For this reason, our compliance with copyright complaints is provided only as a courtesy.

How to file a complaint

By Email

You can send us your complaint as a PDF to copyright@caspertech.co.uk. Please make sure it is signed.

By Fax

You can fax us your complaint at +44 (0)1223 790559. Note that this is a fax-only number and it doesn't accept calls.

By Post

You can mail us your complaint:

CasperTech Ltd
St John's Innovation Centre
Cowley Road
Cambridge
CB4 0WS
UNITED KINGDOM

Note that complaints received by post may take up to 30 working days to be processed.

What happens next

Takedown

Providing that your complaint is legally valid, we will process it within 7 working days (excluding complaints received by post, see above).

We will then remove the relevant content, and notify the alleged infringer about the complaint. For severe cases, we may suspend their ability to access our systems. The takedown notice will be made available to the alleged infringer for review.

Appeal

The alleged infringer then has the right to appeal against this decision (counter-notice).

Information on how to file a counter-notice can be found here.

In order to protect copyright holders, if we believe that a counter-notice may be fraudulently filed, we may take steps to verify the provided information before accepting the counter-notice.

In the event that the alleged infringer successfully files a counter-notice with us, we will restore the infringing content. We will then notify the claimant that this has happened, and all information provided by the counter-notice will be made available to the original claimant.