CasperVend 2/Panic Button: Difference between revisions

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While ''extremely'' rare, it's always a good idea to be prepared for emergency situations.
While ''extremely'' rare, it's always a good idea to be prepared for emergency situations.

Revision as of 02:44, 6 April 2014


While extremely rare, it's always a good idea to be prepared for emergency situations.

Such a situation may be that you have made a configuration error that results in people being able to get a product for free, or perhaps someone was able to obtain your password and obtain access to your account, or maybe you accidentally gave a gift card out in a group notice.

In such an eventuality, there is now a "panic button" option on the CasperVend overview. This panic button will immediately begin blocking and refunding ALL transactions through CasperVend - effectively suspending your store's inworld operations (this has no effect on Marketplace listings) - so you have time to address the problem. You can see where the panic button switch is on the following image (The panic button is shown is in red here, for emphasis, but will be in normal colors on the CasperVend website):

When you toggle this, it will automatically contact CasperTech staff so we can perform an emergency response, so don't be surprised if you get an IM.

 Currently, this option only contacts Casper Warden - other support staff do not get paged at this time.

When the emergency is over, you can simply toggle the panic button link off again.