General Support Info

When Submitting Tickets, We Always Need

CasperVend

1) Transaction ID's - these are ALWAYS sent to the customer when they pay, vieweable in their local chat history.

2) Direct Map SLURL to the affected Vendor or DropBox. Stand next to the item, bring up the big SL world map, click "Copy SLURL", and paste into the ticket.

3) You may also obtain the transaction ID from your sales log: Sales Log Page

CasperLet

1) Transaction ID - This is NOT findable within CasperLet, you will ALWAYS need to ask the tenant for it.

2) Direct SLURL to the affected rental vendor, rental unit, prim counter, CasperSafe orb, CasperSafe Encforcer, etc. Stand next to the item, bring up the big SL world map, click "Copy SLURL", and paste into the ticket.