Clearing Vendors
Scanning for Vendors
Missing Vendors In Website List?
Vendors can be missing from the web because they are in a standby mode for a very long period of time, OR when sim/region-to-outside-web communications are not as good as they should be. This also happens by default when the sim has no visitors for a long period of time. It's therefore common for vendors to drop off the list - this is considered normal and not a problem, and the vendors will reappear on the list the next time they are used.
This will NOT cause problems with deliveries or purchases!
If you are concerned about whether they will appear on the list, click each missing vendor and use the "Admin" option in the popup menu.
There is no all-at-once method to return vendors to the list that have vanished due to idling.
Vendors On Website That Shouldn't Be?
This is normal if a vendor has been Edit > Deleted out of the world without using the popup "delete" option, or if the vendor(s) have been sent back to your lost and found.
There are three ways to fix this:
- Use the UpgradeBee on "Check All" (do NOT use "force" for this!), in EVERY sim/reigon has has extra vendors showing.
- Use the website "Scan" function (Only click it ONCE, and be prepared to wait a while, likely a few hours, depending on the system load.)
- Go into "Manage" on each vendor that shouldn't be there, and click "Delete" from the vendor's configuration page.
Please note: NONE of these methods will force a vendor to suddenly appear on the website. These methods will only REMOVE vendors from the site list that shouldn't be there.
What Website Scan Does / Does Not Do
The website scan - and the "Check All" feature of the UpgradeBees - will only remove vendors that no longer exist, or cannot currently be contacted. Because of the issues with sim/region-to-website communications, this may mean that a check all suddenly shows a lot less vendors than you actually have rezzed inworld. This is an expected consequence.
They will NOT "wake up" vendors to appear on the site.
You will need to wake up the vendors yourself by clicking them and selecting "Admin", or they will wake up once the vendors are actually paid or used by a customer.
Scanning for Rental Units
This is normal if a rental unit has been Edit > Deleted out of the world without using the popup "delete" option, or if the unit(s) have been sent back to your lost and found.
There are two ways to fix this:
- Use the website "Scan" function (Only click it ONCE, and be prepared to wait a while, likely a few hours, depending on the system load.)
- Go into "Units" tab, tick the boxes for each rental unit that shouldn't be there, then select "Delete".
The scan function does NOT add units to the website list. Rental units will pop back up when they are contactable again, or when you or a customer clicks them and uses one of the functions.
Checking status of "Scan" function
- Log in to CasperLet
- Click "Job Lots" - you'll see a list of all the scans you've tried to run.
You should have only one listed - if you have several queued, the website will not understand that you only want one run, it will run all of them - in order - and that will exponentially increase the amount of time it takes for the site to check the rental units....again and again and again and again.
"Not Authorized" message when trying to scan
This may happen when you have manager (or higher) access on CasperLet for someone else's system. When the system is told to begin a scan, it will attempt to scan for ALL CasperLet systems you can access. When one or more of them fails, you get an error message like the following:
Couldn't schedule a scan for units owned by ((number)) avatar(s) due to insufficient permissions
This message will never affect scanning of units that you own.
Will Not Make Units Appear
Please note: NONE of these methods will force a rental unit to suddenly appear on the website. These methods will only REMOVE rental units from the site list that are not currently contactable.
This may remove rental units from the list that are still inworld - this is normal, if they're not currently able to be seen (due to sim/region-to-website communication issues) - they will return once they are actually used inworld - scanning does not delete any existing units.