CasperVend 2/Redeliveries

Product Permissions

Product permissions, as set on the CasperVend website, control whether or not a product can be redelivered by the customer. Please be sure you set them appropriately.

These settings DO NOT change anything that's physically in your dropbox.

Redelivery Terminal

CasperVend includes a redelivery terminal in every vendor pack. This allows the customer to redeliver any COPIABLE products themselves, without having to wait for your intervention. All you need to do is rez this out on your store parcel at a location your customers can access.

This redelivery terminal has the unique feature of letting customers redeliver copiable products from ANY redelivery terminal on the grid - not just the one in the store the product came from. This makes it fast and convenient for all customers.

You will need to mark "copy" ON THE WEBSITE in order for customers to be able to redeliver that product. Otherwise, the website will assume no-copy and prevent redeliveries.

The redelivery terminal is usable by whoever RECEIVED the copiable product. So if a customer was gifted an item, but it never arrived, the giftee/recipient is the one who should use the redelivery terminal.

FAQ / Troubleshooting

Q. My customers aren't getting the product after purchase, and the redelivery terminal keeps giving them a "Failed: Couldn't find delivery box for item on SLIFE. This merchant may no longer be using CasperVend." message, when it is, and I am.

A1. Reset / resync the DropBox(es). Use the touch menu first - if that doesn't work, then manually Edit > Reset scripts in selection to get them to actually reset.

A2. If you have DropBox(es) on only one sim/region, then we strongly recommend having a backup set on at least one other sim/region location to reduce the risk of this happening again.

Q. Does anyone know if the redelivery system is down?

A1. Make sure the redelivery terminal is up to date

A2. If the customer is not seeing the product they say they purchased, check your CasperVend statistics and make sure there's actually a record of THAT account name purchasing the product (and not an alt)

Q. Does the redelivery terminal redeliver no-copy/transfer items? If so, is there a way to prevent that from happening?

A. Casper Warden writes: "When you set up a product on caspervend, it asks you what the perms are. If you select no copy, then the product won't be redelivered. So it's not the perms of the actual items that count, but the perms that you choose on the website. Otherwise the system wont know - or care - what perms you have."