CasperLet/Payments
Rental Payment Notes
Minimum Tenancy
Minimum tenancy specifies the minimum paid time that must be on the unit after funds are paid.
Minimum tenancy is not minimum payment.
If a unit is in arrears, then the arrears PLUS the minimum tenancy must be paid.
Monthly Rates
If you set a per-month rental rate, you need to be aware that not all months are 30 days. Rental rates will be pro-rated up or down depending on the actual length of the month in question. Remember that a week is always a week, a day is always a day, but a calendar month can have as few as 28 days, or as many as 31 days.
Rental Payment Issues
Update to CasperLet 1.4x or higher!
- The latest versions include using a better transaction tracking system - so as of January 2016, versions 1.29 and older are no longer supported!
- As of June 2017, versions 1.3x and older are no longer supported - Update your units now to maintain support!
Recorded on website, not inworld
- If rental payment updated properly on the website, then use RESET from the popup menu on the meter inworld to force the meter to pick up the data.
Recorded on website AND meter, but no texture change
- You removed the "m@" or "box@" from the description field. Add these back in, as outlined here then click the meter and use "reset" from the popup to force it to pick up the data.
Received money, but unit AND website never updated
- Add the time manually to the unit via the website.
Rent Paid, But (Some or All) Money (Refunded or Never Arrived)
Things to check:
- Did you set a discount for being paid x-amount of time in advance?
- Did you set profit sharing?
- Do you have fixed payments set, AND the person paying paid a non-fixed amount (such as when trying to pay a back balance prior to eviction)?
- Were they trying to pay over the maximum rental time?
Rent Paid, But in "Pending" status
Per Casper:
- (A) When a rental unit is paid, the money goes to the owner immediately.
- (B) When the person paying is not the current tenant, they will be sent a confirmation popup.
- (C) This is the "pending" stage, where the money is still with the system owner while waiting for the person paying to respond.
- (D) If the person paying does not respond, the system will remind them every 60 seconds or so.
- (E) The confirmation process should time out after about 10 minutes if there is no response.
(Awaiting further information from Casper to complete this.)