CasperVend 2/Getting Help: Difference between revisions
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Unlike other operators, we don't charge for support, and we don't make you jump over hurdles to get it. Support is obtained quickly and easily. | Unlike other operators, we don't charge for support, and we don't make you jump over hurdles to get it. Support is obtained quickly and easily. | ||
== '''<span style="color:#00528c">CasperTech Customers Only, For Security Reasons</span>''' == | |||
We are fanatical in providing the best support possible in SL, but please be aware that we can only support CasperTech system owners '''only.''' | |||
We do not provide any assistance to the customers, managers, business associates/partners or affiliates of the system owner. | |||
This is because many of the issues that come up in support chat are issues that can '''ONLY''' be fixed by the system owner! | |||
For security reaons, only the owner of the system has certain information we need to allow us to track down the cause of a problem, and they are the only ones - again, for security reasons - who can grant permisison for Casper to look into things behind the scenes. | |||
== '''<span style="color:#00528c">How Can I Get Help?</span>''' == | == '''<span style="color:#00528c">How Can I Get Help?</span>''' == | ||
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When you purchased your product from CasperTech, you were sent a group invite. That is our user support group, and it's full of very helpful and friendly people. If you missed the invite, contact Casper Warden in second life to request one. | When you purchased your product from CasperTech, you were sent a group invite. That is our user support group, and it's full of very helpful and friendly people. If you missed the invite, contact Casper Warden in second life to request one. | ||
Revision as of 14:07, 1 July 2014
Unlike other operators, we don't charge for support, and we don't make you jump over hurdles to get it. Support is obtained quickly and easily.
CasperTech Customers Only, For Security Reasons
We are fanatical in providing the best support possible in SL, but please be aware that we can only support CasperTech system owners only.
We do not provide any assistance to the customers, managers, business associates/partners or affiliates of the system owner.
This is because many of the issues that come up in support chat are issues that can ONLY be fixed by the system owner!
For security reaons, only the owner of the system has certain information we need to allow us to track down the cause of a problem, and they are the only ones - again, for security reasons - who can grant permisison for Casper to look into things behind the scenes.
How Can I Get Help?
Our support staff are ready and waiting to help you, the system owner! Below are some of the many ways that you can get in touch.
Contact Us Directly
By IM
You can IM Casper Warden any time inworld if you need assistance. If Casper is not online, you will receive a link a couple minutes later to file a support ticket for our team.
By Email
You can also contact Casper by email if you wish, at casper@sl.cm
Ask In Our Support Group
When you purchased your product from CasperTech, you were sent a group invite. That is our user support group, and it's full of very helpful and friendly people. If you missed the invite, contact Casper Warden in second life to request one.