CasperLet/Transactions

Transaction Page

Currently, the CasperLet transaction page only looks like this successful transaction example.

(For those of you reading who also have CasperVend, this means that the landlord does not currently get a "debug" version of the page with a "wall of text" transaction log.)

Getting Transaction ID

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When the renter pays the rental unit, they will get a message in local chat that looks something like this:

  Rental unit name: Thanks for your payment! Your transactionID is: ((alphanumeric transaction id)) - 
  please quote this if you have any problems with your transaction. You can check the status of your 
  transaction here: ((transaction page URL))

Payment Issues

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You - the landlord - will need to have your tenant give you the transaction ID they got in local chat before contacting Casper for help with a transaction issue. This transaction ID is always sent, even if the website is having problems.

(Ideally, your tenant should be contacting you right away with a payment issue, instead of waiting hours to days.)

If the payment has at least made it to the website, and your tenant lost track of the transaction ID, you can also see recent transactions on the rental log page] - if you click the text icon, you'll be taken to a page for THAT transaction, where you can at least copy the date, timestamp, who made the payment, and what sim/region the payment was made on.

Error Messages

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CasperLet: Your transaction ((transaction ID)) is currently suspended and cannot complete because 'Couldn't reset the rental unit. Will try again soon. '. Please rectify the situation.

The system is unable to contact the rental unit, and the unit needs to be manually reset. Click the unit, select reset from the popup menu.