CasperVend 2/Redeliveries: Difference between revisions
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== '''<span style="color:#00528c">FAQ / Troubleshooting</span>''' == | == '''<span style="color:#00528c">FAQ / Troubleshooting</span>''' == | ||
'''Q. Does anyone know if the redelivery system is down?''' | : '''Q. Does anyone know if the redelivery system is down?''' | ||
'''A1.''' Make sure the redelivery terminal is up to date | :: '''A1.''' Make sure the redelivery terminal is up to date | ||
'''A2.''' If the customer is not seeing the product they say they purchased, make sure there's actually a record of THAT avi purchasing the product (and not an alt) | :: '''A2.''' If the customer is not seeing the product they say they purchased, make sure there's actually a record of THAT avi purchasing the product (and not an alt) | ||
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Revision as of 23:39, 10 July 2013
Redelivery Terminal
CasperVend includes a redelivery terminal in every vendor pack. This allows the customer to redeliver any COPIABLE products themselves, without having to wait for your intervention. All you need to do is rez this out on your store parcel at a location your customers can access.
This redelivery terminal has the unique feature of letting customers redeliver copiable products from ANY redelivery terminal on the grid - not just the one in the store the product came from. This makes it fast and convenient for all customers.
You will need to mark "copy" ON THE WEBSITE in order for customers to be able to redeliver that product. Otherwise, the website will assume no-copy and prevent redeliveries.
The redelivery terminal is usable by whoever RECEIVED the copiable product. So if a customer was gifted an item, but it never arrived, the giftee/recipient is the one who should use the redelivery terminal.
FAQ / Troubleshooting
- Q. Does anyone know if the redelivery system is down?
- A1. Make sure the redelivery terminal is up to date
- A2. If the customer is not seeing the product they say they purchased, make sure there's actually a record of THAT avi purchasing the product (and not an alt)