CasperLet/Managing Tenants

No Group Restrictions

Currently, you cannot set CasperLet units to only be rentable by group members.

The workaround is:

1. Use a bot with your CasperLet system (see GroupBots page for bot options)
2. Set all land to be under ONE land group
3. Make sure the bot is IN that land group, and has appropriate invite/eject capabilities
4. Control group access with the bot - utilize the bot's blacklist function, if necessary.

If you have the bot set to auto-invite, then people don't need to stay in the land group all the time - they will be able to click the rental unit and select the "GRP INVITE" option from the menu to get back in the group.

Your Tenants

Find Your Tenants

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1. Log in to CasperLet
2. Click Units tab
3. Click Tenants at the top of the column
4. This will sort all tenants in alphabetical order by first name

You can also:

1. List the maximum # of tenants per page
2. use your web browser's CTL + F (search in the page) function to find a specific name

See Rentals Per-Region

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1. Log in to CasperLet
2. Click Regions tab
3. On each map tile, you'll see some colored squares
4. Hover over each square to see that rental unit's status.

There is currently no way to group rental units other than this - however there is a feature request ticket in the queue already for unit grouping.

Locking a unit to prevent re-renting

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See this section on the unit management page for how to lock a unit.

Oops I Deleted The Unit!

Deleted from inworld via Edit -> Delete

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As long as your units are 1.40 or newer, you should be able to find the unit in your inventory trash, re-rez it, and the tenant data should be intact. This will not, however, allow you to stop a "transaction suspended / reset the unit" message - because that's tied to the unit's UUID, and rerezzing gives it a NEW UUID.

v1.3x will not be supported as of June 1st, 2017

v1.29 and older are not supported since January 2016, and the data will be lost on re-rezzing.

Deleted via the website

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Deleting from the website clears both the unit AND the tenant information on it. You'll need to:

1. Rez a brand new unit
2. Add the tenant back in
3. Find all payments for that unit in CasperLet transactions
4. Calculate remaining time manually
5. Add it to the unit manually

To find transactions in your casperlet logs:

1. Log in to CasperLet
2. Go to transactions
3. Set display to 200
4. CTL + F and type in your search term (could be tenant name, or rental unit name if the unit name is distinctive and unique)
5. Write down each payment on paper as you find it
6. Page forward and repeat as necessary until you've searched through all of them

Once you've found all the payments, figure out the total time paid, and the time remaining.

Rental Logs

See Current Time Remaining?

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There are two ways to see the time remaining on a specific rental unit.

1. On the website: Click Rentals, then sort the resulting list.
2. To see remaining time inworld: On the website, turn on the "display remaining time in floating text" option when you configure your rental units.

You may need to resync/reset the rental unit (using the popup menu you get when clicking the rental unit) once the options are set on the website.

See Transaction Logs Via Inworld Interaction

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1. Click rental unit and select "Config" from the popup menu
2. On the CasperLet website, you should be taken right to the unit's configuration page
3. On the right side, you should see that unit's transaction history

See Transaction Logs Via Website Only

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1. Log in to CasperLet website
2. Find the rental unit who's transaction log you want to check
3. Click "edit" on that unit, should take you to the unit's configuration page
4. On the right side of the configuration page, should be that unit's transaction history

How the Names are Listed

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1. Names with capitals ((Firstname Lastname))
2. Then vacancies
3. Then names with no capitals ((firstname lastname))

Rental Adjustments

Changing/Swapping Renters, Existing Unit

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At this time, there is no simple way to just swap renters and have the new renter take over the time remaining. This is expected to be added into the next major CasperLet release.

You'll need to use the following steps:

1. Record the time remaining on the rental unit for the current renter.
2. Record the existing names if they will be carried over into the new rental.
3. Evict the current primary tenant.
4. Set the new primary tenant on the rental unit.
5. Manually add the time remaining back to the rental unit via the website.
6. If any additional tenants need to be added, do so at this time using the "subtenants" line.
7. Click > Reset the unit inworld to be sure it picks up the new time remaining.

Customer Wants Higher Prim/Impact Limit

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• Calculate how much the extra prim/impact count will cost the tenant, in addition to their existing rental
• Adjust the prim allowance on the rental unit via the website
• Adjust the price per time period via the website

Evict Without Refund

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Ideal for when a tenant is changing to a different location in your rental holdings.

1. Click the unit that the tenant is leaving
2. Use the "config" option to get to the CasperLet website
3. Log in
4. You will arrive at the configuration page for that unit
5. On the "Rented" line, Use the "Evict Silently" option

Silent Evict via website only

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At this time, the "silent evict" can only be done via the CasperLet website, *not* inworld. Using the inworld evict option ALWAYS sends a refund.

Tenants, Subtenants and Group Invites

Adding Subtenants

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1. Click rental unit
2. Select "Tenant" Submenu
3. Select "Add Tenant"
4. Type SL account name (not display name) into the box on the next popup
5. Click "Send"

The tenant may add their subtenants themselves, as well.

Getting Subtenants a Group Invite

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Once subtenants are added, they may:

1. Click the rental unit
2. Select "Grp Invite" option
3. As long as your bot is configured properly, they should receive a group invite
4. They will also receive a message in local chat indicating that the group invite has been sent.

The subtenant may need to manually check their toasts/notification history to find the group invite, depending on their viewer's interface style.

Transfer Tenant

When you want to transfer a renter from one unit to another, or copy a rental unit configuration, simply follow the steps in the appropriate section below.

Unfortunately, you will need to repeat each set of steps completely to copy configurations (or renters) from one unit per each additional unit. For example, you have a configuration on Unit A that you want to copy from, and you want to copy it to Unit B, Unit C, Unit D and Unit E. You'll need to go from A to B, then A to C, then A to D, then A to E in order to get them to match with this method.

If you are ONLY copying configurations (and not renters) from one unit to a bunch of others, it will save you time to use the bulk configuration page to get the majority of settings done at once.

Copy rental - same sim/region

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1) Click the rental unit

2) Select "Transfer" from the popup menu

3) You will get a popup box - just click "From"

4) Go to the rental unit you want to move/copy the information to.

5) Click the second rental unit

6) On that popup menu, select "transfer" again

7) On the next popup, select "CopyTo"

8) On the popup after that, select "Tenant Only"

9) The rental unit will update with the new information

10) All done!

Copy rental - different sim/region

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1) Click the rental unit

2) Select "Transfer" from the popup menu

3) You will get a popup box - just click "From"

4) Teleport to the sim/region you want to copy the configuration to

5) Go to the meter you want to copy the configuration to

6) Click the second rental unit

7) On that popup menu, select "transfer" again

8) On the next popup, select "CopyTo"

9) On the popup after that, select "Tenant Only"

10) The rental unit will update with the new information

11) All done!

Transfer rental - same sim/region

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1) Click the rental unit

2) Select "Transfer" from the popup menu

3) You will get a popup box - just click "From"

4) Go to the rental unit you want to move/copy the information to.

5) Click the second rental unit

6) On that popup menu, select "transfer" again

7) On the next popup, select "MoveTo"

8) On the popup after that, select "Tenant Only"

9) The rental unit will update with the new information

10) If the new rental has different settings, you will need to make the adjustments manually on the website.

11) All set!

Transfer rental - different sim/region

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1) Click the rental unit

2) Select "Transfer" from the popup menu

3) You will get a popup box - just click "From"

4) Teleport to the sim/region you want to copy the configuration to

5) Go to the meter you want to copy the configuration to

6) Click the second rental unit

7) On that popup menu, select "transfer" again

8) On the next popup, select "MoveTo"

9) On the popup after that, select "Tenant Only"

10) The rental unit will update with the new information

11) If the new rental has different settings, you will need to make the adjustments manually on the website.

12) All set!

Copy configuration - same sim/region

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1) Click the rental unit

2) Select "Transfer" from the popup menu

3) You will get a popup box - just click "From"

4) Go to the rental unit you want to move/copy the information to.

5) Click the second rental unit

6) On that popup menu, select "transfer" again

7) On the next popup, select "CopyTo"

8) On the popup after that, select "Copy All"

9) The rental unit will update with the new information

10) All done!

Copy configuration - different sim/region

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1) Click the rental unit

2) Select "Transfer" from the popup menu

3) You will get a popup box - just click "From"

4) Teleport to the sim/region you want to copy the configuration to

5) Go to the meter you want to copy the configuration to

6) Click the second rental unit

7) On that popup menu, select "transfer" again

8) On the next popup, select "CopyTo"

9) On the popup after that, select "Copy All"

10) The rental unit will update with the new information

11) All done!

Maximum Number of Tenants Per Unit

As of the 10th of November, 2015, there is a hard limit of 11 tenants (1 primary tenant + 10 additional subtenants) on any rental unit. The few rental units inworld that have more than 11 tenants at the time of this change will be able to keep the existing tenants, but will not be able to add any more until the total number is down below 11.

Seeing Added Subtenants on Units

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Once a subtenant is added to a unit, currently the only place to see the name is on the individual unit's configuration page on the web, or the tenants can see via the "List Tenants" option on the rental unit inworld.

Notification Messages to Tenants

The tenant may turn on or off various notification options. If a tenant has disabled reminders you will see an alert box on the configuration page for THAT specific rental unit. (Not on the bulk units page.) Once they leave, and before the unit is rented again, the website will display a yellow message of "the previous tenant has disabled reminders". It will also display this message when the tenant has chosen "won't renew" because that setting also disables reminders. These messages will still be there once the unit becomes available - but once the unit is rented again, those messages will disappear from the website.

Estate owners and managers should check each rental unit's configuration page on the CasperLet website if they are truly concerned about missing what the tenant will turn off - Estate owners/managers will need to see the unit's management page to see the yellow or red flags the unit sets up on the website (they're not visible on the bulk units page, and not mentioned in the inworld messages).

Cannot Change Automated Messages

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Automated messages to tenants - even the ones received when the tenant has just rented a unit - cannot be changed or removed at this time.

Notifications via SmartBots

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Provided you have a SmartBots bot configured properly, all notifications will be sent via your SmartBots bot - as an actual person-to-person IM message - instead of a scripted object message that only appears in local chat.

If SmartBots has a problem, or the bot expires before you get a chance to renew, the system will gracefully fall back to scripted object message methods until there is a working SmartBots bot again.

MetaBolt and PikkuBot do not have this functionality at this time.

Who gets reminders?

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• Primary tenant
• CasperLet System owner
• Additional estate staff, if configured

Additional subtenants do not get notifications at this time, as it is only the primary tenant that the system considers responsible for the rent.

These reminders are sent at fixed intervals, and neither the messages themselves, nor the intervals, are currently configurable. Reminders will always be sent - unless the tenant has either turned off notifications, or toggled the "Won't Renew" option.

Reminders sent before the tenancy ends

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• "Your rental has less than a week remaining."
• "Your rental has less than three days remaining."
• "Your rental has less than two days remaining."
• "Your rental has less than a day remaining. Please stop by soon to pay!"
• "Your rental has less than six hours remaining. Please stop by soon to pay!"
• "Your rental has less than two hours remaining. Please stop by soon to pay!"
• "Your rental has less than an hour remaining. Please stop by soon to pay!"

Reminders sent after the tenancy has ended

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• "Your rental HAS NOW EXPIRED. You need to pay soon to avoid eviction."
• "Your rental is now more than a day overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than two days overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than three days overdue. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FOUR DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FIVE DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN SIX DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN A WEEK OVERDUE. You need to pay soon to avoid eviction."

Why aren't notifications received?

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1. If the targeted avatar was mid-teleport at the time the IM was sent, it may be shuffled to their offline messages.
2. If the targeted avatar's incoming messages have capped then they won't receive the message.
3. Not everyone has "Send IMs to Email" turned on!

FAQ / Troubleshooting

Q. Why am I getting two emails when someone rents from me?

A. You quite likely have:

• Both IM and Email notifications enabled
• IM's forwarded to email when offline

Just disable one of them to avoid getting duplicates. The inworld notification comes with a clickable link to the new renter's inworld profile, the email one does not.

Q. Someone rented from me and *I* never got informed

A. Casper Warden writes: IM's in second life are unreliable for two reasons...

(1) because region-to-region messages are unreliable and sometimes don't make it to the target region for whatever reason

(2) and because object IM's appear in local chat and are very easily missed

If you want reliable notifications, we highly recommend using e-mail.