Terms of Service

This agreement (the "Agreement" or the "Terms of Service") describes the terms on which CasperTech Ltd. ("CasperTech") offer you access to its networked services. This agreement does not apply to available products which do not communicate with servers operated by CasperTech.

By using our services, you agree to and accept these terms. If you decline these terms, you are prohibited from accessing the service.

1. Services covered

The products (or services) covered by this agreement include (but are not restricted to) the CasperVend vending system and the CasperLet rental system. The agreement applies to portions of the product accessible by web, and also those available "in-world" through another third party service such as Second Life or Avination.

2. Service availability

CasperTech take all reasonable measures to ensure the integrity of the products and services provided. However, we ("CasperTech") accept no liability for losses incurred in the event of disruptions to the service, security violations or data loss, even in the event that such outage was caused or provoked by actions on our part.

CasperTech also provide absolutely no warranty as to the performance or availability of the products and services provided, nor the third party systems that the products or services may depend on.

CasperTech reserves the right to revoke access to our products or services upon violation of this agreement, or upon any attack or abuse of our services, products, or customers, and that such action may be taken solely at our discretion. This includes both access to our web services, and the use of any in-world terminals which utilise our web service (such as vendors or rental units).

3. Intellectual property

You may not, under any circumstances, attempt to bypass the rights restrictions imposed on our products or service. This includes, but is not limited to, attempting to reverse engineer our source code ("scripts"), attempting to gain unauthorised access to our products, services or systems, or attempting to redistribute our products or services without our explicit consent.

You may not, under any circumstances, sell, make available, or attempt to sell or make available, through our products or services, any content which violates the intellectual property rights of others.

4. Assault and harassment

You may not, under any circumstances, use our products or services with the intent to harass, "grief", or otherwise inflict harm or annoyance upon others. This includes (but is not limited to) distributing or selling products which have been created with the intended purpose of inflicting harm or annoyance on others (such as "griefing tools").

You may not use the capabilities of our system to send unsolicited bulk marketing messages, or any kind of communication which may harass or cause grief to the recipient(s).

5. Support

Access to customer support resources is granted only to the person represented by the avatar which purchased our service. We do NOT provide technical support or assistance to your own customers, partners, or affiliates.

We may provide technical support to ONE other avatar, providing that you have previously informed us in writing that you grant us permission to deal with this person on your behalf. You understand that, in some circumstances, we may request to speak to the account holder only, for example in situations where only the account holding avatar has the access we need to investigate an issue.

CasperTech take every possible step to ensure that good technical assistance is available to our customers when needed. However, no guarantee is offered with regard to the timeliness or quality of support offered.

CasperTech reserve the right to NOT offer technical assistance for products or units which have been significantly altered. CasperTech do NOT offer assistance with customisations or alterations.

6. Transfers

CasperTech are not responsible for any action taken against your accounts offered by a third party (for example, a "ban" from Second Life"). We will not offer a transfer of product or service away from the avatar which purchased the product or service.

If you decide to use a different avatar, it is your responsibility to purchase any required service for that avatar.

7. Refunds

CasperTech does not offer refunds on its products or services. However, we may choose to issue a refund in certain circumstances. This is solely at our discretion.