CasperVend 2/Updates

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Not for Marketing / Newsletters!

This option is NOT intended to be used as a customer newsletter machine. Doing so anyway MAY provoke a knee-jerk "this is spam!" reaction from some of your customers, and depending on the number sent to, may result in enough AR's ("Abuse Reports") for Linden attention and account suspension BY the Lindens.

If you want to send marketing newsletters, then we recommend a stand-alone option, such as Fred Allandale's Subscriber Kiosk system.

Sending Product Updates

Sending product updates to customers is really easy!

1) Log in to caspervend.com

2) Click the "updates" tab

3) If you are updating a product, choose:

"Deliver to customers who have bought..." and select the ORIGINAL item from the pulldown

4) Optionally you can choose to send it as a test delivery - to make sure everything works - or you can also send it to your affiliates.

5) Input your message into the next line.

6) The last two lines are for the items to be delivered. Maximum of 2 items. Choose the item(s) to be delivered from the pulldowns.

7) Click 'deliver now' and the message run will begin.

BE CERTAIN EVERYTHING IS SELECTED PROPERLY!

Message / attachment delivery is NOT able to be stopped once it begins!

Note: You do NOT need to stay on the updates page for updates to be sent. You can move to another page or log out and delivery will continue as normal.

How Messages Are Sent

All messages are sent out through random CasperVend items that are rezzed inworld so that they don't overload a single device.

Number Pending Is More Than Expected

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This represents the number of "things" being sent - not just the product, but also any text-based messages and/or notecards that you're including in the update as well.

For example:

1 product + 1 notecard = 2 items

1 product + 1 local chat message + 1 notecard = 3 items

Can I track when updates have been sent?

Items sent via the UPDATES tab do not wait for an online check (because that would add excessive load to the servers) - so they are all sent as soon as the grid and communications allow.

You cannot depend on what customers say they did or did not receive when it comes to updates. Most people who miss it, won't get it because one of the typical three reasons:

1. They don't notice the sending
2. Don't watch their screens (and it times out)
3. It gets lost when offline messages get capped.

Not the "Update" information you were looking for?

If this is not the update information you were looking for, see the CasperTech upgrades & updates page instead.

If you want the products to update automatically, you need CasperUpdate instead.

FAQ / Troubleshooting

Q. I tried to send out an update but on the update page it just says "You currently have __ items pending in the update queue"

A. Updates are sent in batches, rather than all at once. This indicates that ___ will be sent after a short period of time.

Q. Yesterday I sent updates to a product and it correctly told me 8 products were queued. I fixed an issue and sent another update today; this time it said 16 products are queued. I haven't sold twice as many of that product today, so why did the number of updates double?

A. The message is counted as one update, and the attached product is counted as another update. So possibly yesterday you either didn't actually send a message with the product, or didn't attach the product to the message.