CasperVend 2/Marketplace Link: Difference between revisions

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[[File:German_flag.gif]] [[CasperVend 2/Marketplace Link/DE | Schaue hier in Deutsch!]]
<!-- Keywords: marketplace sales link -->
<!-- Keywords: marketplace sales link -->
The CasperVend '''Marketplace Link''' allows CasperVend to automatically list your Marketplace sales alongside your inworld sales.
The CasperVend '''Marketplace Link''' allows CasperVend to automatically list your Marketplace sales alongside your inworld sales.


== '''<span style="color:#00528c">Benefits </span>''' ==
== '''<span style="color:#00528c">Benefits of SL Marketplace ANS Tracking</span>''' ==
 
: '''Track Marketplace Sales Statistics'''
: CasperVend allows sales imported with the Marketplace Link to be displayed and accounted alongside your inworld vendor sales. This allows you to get a much more complete picture of your sales performance, and even compare your inworld sales to your marketplace sales, all from the CasperVend website.
 
 
: '''Allow Redeliveries of Marketplace Purchases From Inworld'''
: Once you've associated your marketplace item with your CasperVend product, you can redeliver missed sales to your customers - AND - your customers can redeliver their marketplace purchases through your redelivery terminal inworld. Neat, huh?


==== Sales Statistics ====
----
CasperVend allows sales imported with the Marketplace Link to be displayed and accounted alongside your inworld vendor sales. This allows you to get a much more complete picture of your sales performance, and even compare your inworld sales to your marketplace sales, all from the CasperVend website.


==== Redeliveries ====
: '''Send Product Updates to Marketplace Customers'''
----
: CasperVend can include your all customers in on product updates - including anyone who's purchased your products from SL Marketplace.  
Once you've associated your marketplace item with your CasperVend product, you can redeliver missed sales to your customers - AND - your customers can redeliver their marketplace purchases through your redelivery terminal inworld. Neat, huh?


==== Product Updates ====
----
CasperVend can include your marketplace customers in on "Updates" (mailshots). Keep in touch with all your customers in one place!


==== Group Invites ====
: '''Group Invites'''
----
: If you have CasperVend set up to automatically send group invites to purchasers, it will also automatically also send invites to people who purchase on Marketplace, based on the sales data received via the ANS link.
If you have CasperVend set up to automatically send group invites to purchasers, it will also automatically send invites to people who purchase on marketplace, once the sales data received via the link.


== '''<span style="color:#00528c">Direct Delivery</span>''' ==
== '''<span style="color:#00528c">Direct Delivery</span>''' ==
On 18 April, 2013, Linden Lab introduced "Direct Delivery" - an entirely new ANS method - which is natively supported by CasperVend.  
On 18 April, 2013, Linden Lab introduced "Direct Delivery" - an entirely new ANS method - which is natively supported by CasperVend.  


==== <span style="color:#F00;">ADITI Beta Test Warning</span> ====
==== &nbsp; &nbsp; <span style="color:#F00;">ADITI Beta Test Warning</span> ====
----
If you took place in the Marketplace "Direct Delivery" beta test on Aditi - '''NOT''' the main grid - IT'S VERY IMPORTANT that you disable ANS support (or at least, don't use the caspervend URL) on the Aditi marketplace.  If you don't, it can allow people who purchase on the beta grid to get redeliveries on the main grid.
If you took place in the Marketplace "Direct Delivery" beta test on Aditi - '''NOT''' the main grid - IT'S VERY IMPORTANT that you disable ANS support (or at least, don't use the caspervend URL) on the Aditi marketplace.  If you don't, it can allow people who purchase on the beta grid to get redeliveries on the main grid.


==== Instructions ====
== '''<span style="color:#00528c">Setting Up Your ANS Link</span>''' ==
Note that this does '''NOT''' involve changes to your SL Marketplace '''products''' in any way. This only sets up one-way communication from the Marketplace database to the CasperVend database.


<div style="display:inline-block">
{| align="center"  class="wikitable" width="100%"
{| align="center"  class="wikitable" width="100%"
|-
|-
Line 39: Line 43:
|  style="padding-left: 1em" | From the user dropdown menu at the top right hand side of the page, choose "Merchant Home". || [[File:Ans1.jpg]]  
|  style="padding-left: 1em" | From the user dropdown menu at the top right hand side of the page, choose "Merchant Home". || [[File:Ans1.jpg]]  
|-
|-
|  style="padding-left: 1em" | From the "Store setup" dropdown, choose "Automatic Notifications (ANS)" || [[File:Ans2.jpg]]  
|  style="padding-left: 1em" | From the "Store setup" dropdown, click "Automatic Notifications (ANS)". You will be taken directly to the box where you enter the ANS URL. || [[File:Ans2.jpg]]  
|-
|-
|  style="padding-left: 1em" | Click "Edit Notification" || [[File:Ans3.jpg]]  
|  style="padding-left: 1em" | Enter the following Notification URL exactly (pay attention to the http'''s''' and not just http), and then click "Save": <br />'''<nowiki>https://vend.casperdns.com/ans.php</nowiki>'''|| [[File:New_ANS_Notification.png|400px|thumb|left|Click for larger version]]
|-
|-
|  style="padding-left: 1em" | Enter the following Notification URL exactly (pay attention to the http'''s''' and not just http), and then click "Update": <br />'''<nowiki>https://vend.casperdns.com/ans.php</nowiki>'''|| [[File:Ans4.jpg]]
|  style="padding-left: 1em" | The website will display a "Notification Salt". Please copy this into your clipboard (or write it down if you prefer). We will need this in a moment. <br /><br />'''DO NOT use the code displayed in the sample image, use the one displayed on YOUR marketplace account.''' || [[File:Ans5s.png|400px|thumb|left|Click for larger version]]  
|-
|-
|  style="padding-left: 1em" | The website will display a "Notification Salt". Please copy this into your clipboard (or write it down if you prefer). We will need this in a moment. <br /><br />'''DO NOT use the code displayed in the sample image, use the one displayed on YOUR marketplace account.''' || [[File:Ans5s.png]]
|  style="padding-left: 1em" | Go to the [https://caspervend.casperdns.com// CasperVend website], and login. || &nbsp; |
|-
|  style="padding-left: 1em" | Go to the [https://www.caspervend.com/ CasperVend website], and login. || &nbsp; |
|-
|-
|  style="padding-left: 1em" | Click on "Overview" tab on the left || &nbsp; |
|  style="padding-left: 1em" | Click on "Overview" tab on the left || &nbsp; |
|-
|-
|  style="padding-left: 1em" | On the right hand side of the page, there will be a box titled "API configuration".  Click [Change] next to "Marketplace ANS Key". || [[File:MarketplaceANS_01.png]]  
|  style="padding-left: 1em" | On the right hand side of the page, there will be a box titled "API configuration".  Click [Change] next to "Marketplace ANS Key". || [[File:MarketplaceANS_01.png|400px|thumb|left|Click for larger version]]  
|-
|-
|  style="padding-left: 1em" | Paste (or key in) the ANS "notification salt" into the box and Click [Change]. || [[File:MarketplaceANS_02.png]]  
|  style="padding-left: 1em" | Paste (or key in) the ANS "notification salt" into the box and Click [Change]. || [[File:MarketplaceANS_02.png|400px|thumb|left|Click for larger version]]  
|}
|}
</div>
That's it, you're done! Your CasperVend account should be ready to accept incoming sales data information momentarily. Remember that nothing will happen '''until''' you have sales coming in.
== '''<span style="color:#00528c">Associating Items</span>''' ==
Once the ANS link is set up, CasperVend will watch for '''sales data''' through the ANS feed. Once sales data comes in, it will make a best attempt to match the Marketplace product name with your product name in CasperVend.
If the matching algorithm isn't certain of the match, it will leave it for you to associate. To do that, visit the Overview, and click "Issues" link (see below)
==== How Long Before Seeing Products in Association List? ====
----
{{Information|You must wait for sales to happen on Marketplace before they will appear in your association list in CasperVend. }}
Product association is NOT an immediate process - it requires the '''sales data''' to come in from Marketplace (or the appropriate .csv file to be uploaded) before it can begin its work.


That's it, you're done! Any sales that occur on the marketplace from this time onwards should appear in your CasperVend account within a few minutes. Please keep an eye on the Overview page for 3rd Party association warnings.
==== "3rd Party Sales Association" Notification ====
----
If you have products to associate, you will see a red link with "((#)) issues" in one of the top boxes on the Overview page.  


== '''<span style="color:#00528c">Associating Items</span>''' ==
If the link is in red and gives you a '''[[media:Overview_-_Associations_-_Issues.png | ((#)) issues]]''', click that, and you'll be taken to a list of products to associate.  
[[file:Association_Unkown.png |thumb |right| |Click to see larger version ]]
Once the ANS link is set up, CasperVend will watch for sales data through the ANS feed. Once sales data comes in, it will make a best attempt to match the Marketplace product name with your product name in CasperVend.


This is '''NOT''' an immediate process! It only associates items as sales come in. If the matching algorithm isn't certain of the match, it will leave it for you to associate.  
If the link is green and instead says '''[[media:Associations_All_OK.png | All Ok!]]''' you can still click it, you just won't see a list of items to associate (because there aren't.)


==== "Unknown" Notification ====
==== "Third Party Import" page ====
----
----
The image to the right shows shows you the "unknown" notification. At the time of this edit (January 2014) this notification exhibits the following properties:
:* It will '''always''' say "unknown", even when everything is associated properly.
:* It will '''always''' take you to the association wizard page.
:* If you have no products to associate, the wizard page will simply say: '''Congratulations! All of your Marketplace statistics are currently correctly associated with a product.''' 


If you have products to associate, you will be presented with the association wizard form. '''Carefully''' go through the products and what CasperVend thinks is the matching product, and VERIFY that it really is the same, before approving the product association. It is '''MUCH''' easier to just '''not''' mis-associate a product initially, than it is to try and fix it later - the fix requires Casper's intervention, followed by a LOT of work on your part.
Currently has "radio buttons" for three lilsts:
:* Unassociated items (you arrive here by default)
:* Associated items
:* Hidden items (i.e., demos from MP you don't want associated with a product in CV)


== '''<span style="color:#00528c">Translated Instructions</span>''' ==
= <span style="color:#00528c">'''Common Issues'''</span> =
[[Marketplace_Link/de|Übersetzung in Deutsch]]
 
== Message: "...We received some ANS data from marketplace on your behalf, but we cannot verify its authenticity...." ==
 
This is due to an incomplete ANS feed setup. You have two options:
 
1) You can add the Marketplace ANS notification salt to CasperVend
 
or
 
2) Remove the caspervend ANS URL from Marketplace
 
== No Cross-Listing To/From Marketplace ==
{{Information|This '''ONLY''' tracks sales data FROM Marketplace. You cannot send product listing information from CasperVend to Marketplace, or vice-versa. Linden Lab does NOT allow 3rd party access to its servers.}}
 
You '''MUST''' set up your listings on each platform, manually. All the ANS method does is add '''SALES DATA''' from your Marketplace sales into your CasperVend FOR the corresponding products.
 
The ANS method is a one-way information path. '''Sales data''' flows '''FROM''' Marketplace '''TO''' CasperVend, not the other way around.
 
== Spend" on Marketplace versus "Spend" inworld ==
If you have set up the Marketplace ANS feed properly, customer purchases ON Marketplace will accumulate towards the "spend" total for any loyalty options you have set up.
 
However, any customer rewards you have set up will '''ONLY''' apply to purchases on inworld vendors.
 
== Viewing Marketplace Statistics After ANS Set Up? ==
 
They will appear in your CasperVend statistics page, as they happen, the same as your inworld transactions normally would.
 
If you '''[[CasperVend_2/CSV_Import | import prior sales data]]''', then old should appear once you've completed the import and associated all the items.
 
=== But all I see is "unknown" for the product name? ===
----
Then you need to go to the Overview tab, and next to where it says "3rd party sales association", you'll see a link that says "Associate Now" - click that link, you'll be taken to the association wizard, and you can tell/verify with CasperVend what Marketplace sales match up with which corresponding CasperVend product listings.


== '''<span style="color:#00528c">FAQ / Troubleshooting</span>''' ==
= '''<span style="color:#00528c">FAQ / Troubleshooting</span>''' =
: '''Q. Can I have the ANS data from MP on one SL account go to the CasperVend data of another SL account? '''
: '''Q. Can I have the ANS data from MP on one SL account go to the CasperVend data of another SL account? '''
:: '''A.''' Casper writes:  "No, sorry, it's account tied." The SL account names have to match between CasperVend and Marketplace.       
:: '''A.''' Casper writes:  "No, sorry, it's account tied." The SL account names have to match between CasperVend and Marketplace.       
          
          
: '''Q. I keep getting update messages from my [Xstreet / Marketplace] Magic Box...'''  
: '''Q. I want to have CasperVend track all my MP sales but don't have any products in CasperVend. Can I do this?'''
:: '''A.''' Casper writes: "If your magic box is sending updates it means you have some other script in there too, maybe a caspervend dropbox script." The dropbox script should NEVER go in the MagicBox, and vice-versa. Only the MagicBox Link script goes in the MagicBox.
:: '''A.''' No, CasperVend is NOT designed to track purchases from Marketplace without having a matching product already set up in CasperVend.  


: '''Q. I keep seeing "Unknown" for products in my sales statistics?'''
: '''Q. I've got a bunch of sales from "Unknown / Banned User" entries in my statistics - wtf?'''  
:: '''A.''' Go to the Overview tab, and click "Unknown" in the system status box - you'll be taken to the association wizard which will let you associate products that need to be associated.  
:: '''A.''' This just means that the names haven't been resolved yet. They should change from "Unknown / Banned" to an actual name within the next few days. It does '''not''' mean the user is banned from the system - if they were actually banned, the transaction would not complete.


&nbsp;
&nbsp;

Latest revision as of 21:47, 9 October 2023

Schaue hier in Deutsch!

The CasperVend Marketplace Link allows CasperVend to automatically list your Marketplace sales alongside your inworld sales.

Benefits of SL Marketplace ANS Tracking

Track Marketplace Sales Statistics
CasperVend allows sales imported with the Marketplace Link to be displayed and accounted alongside your inworld vendor sales. This allows you to get a much more complete picture of your sales performance, and even compare your inworld sales to your marketplace sales, all from the CasperVend website.


Allow Redeliveries of Marketplace Purchases From Inworld
Once you've associated your marketplace item with your CasperVend product, you can redeliver missed sales to your customers - AND - your customers can redeliver their marketplace purchases through your redelivery terminal inworld. Neat, huh?


Send Product Updates to Marketplace Customers
CasperVend can include your all customers in on product updates - including anyone who's purchased your products from SL Marketplace.


Group Invites
If you have CasperVend set up to automatically send group invites to purchasers, it will also automatically also send invites to people who purchase on Marketplace, based on the sales data received via the ANS link.

Direct Delivery

On 18 April, 2013, Linden Lab introduced "Direct Delivery" - an entirely new ANS method - which is natively supported by CasperVend.

    ADITI Beta Test Warning


If you took place in the Marketplace "Direct Delivery" beta test on Aditi - NOT the main grid - IT'S VERY IMPORTANT that you disable ANS support (or at least, don't use the caspervend URL) on the Aditi marketplace. If you don't, it can allow people who purchase on the beta grid to get redeliveries on the main grid.

Setting Up Your ANS Link

Note that this does NOT involve changes to your SL Marketplace products in any way. This only sets up one-way communication from the Marketplace database to the CasperVend database.

Steps Reference Image
Visit the Marketplace website.
From the user dropdown menu at the top right hand side of the page, choose "Merchant Home".
From the "Store setup" dropdown, click "Automatic Notifications (ANS)". You will be taken directly to the box where you enter the ANS URL.
Enter the following Notification URL exactly (pay attention to the https and not just http), and then click "Save":
https://vend.casperdns.com/ans.php
Click for larger version
The website will display a "Notification Salt". Please copy this into your clipboard (or write it down if you prefer). We will need this in a moment.

DO NOT use the code displayed in the sample image, use the one displayed on YOUR marketplace account.
Click for larger version
Go to the CasperVend website, and login.
Click on "Overview" tab on the left
On the right hand side of the page, there will be a box titled "API configuration". Click [Change] next to "Marketplace ANS Key".
Click for larger version
Paste (or key in) the ANS "notification salt" into the box and Click [Change].
Click for larger version

That's it, you're done! Your CasperVend account should be ready to accept incoming sales data information momentarily. Remember that nothing will happen until you have sales coming in.

Associating Items

Once the ANS link is set up, CasperVend will watch for sales data through the ANS feed. Once sales data comes in, it will make a best attempt to match the Marketplace product name with your product name in CasperVend.

If the matching algorithm isn't certain of the match, it will leave it for you to associate. To do that, visit the Overview, and click "Issues" link (see below)

How Long Before Seeing Products in Association List?


You must wait for sales to happen on Marketplace before they will appear in your association list in CasperVend.

Product association is NOT an immediate process - it requires the sales data to come in from Marketplace (or the appropriate .csv file to be uploaded) before it can begin its work.

"3rd Party Sales Association" Notification


If you have products to associate, you will see a red link with "((#)) issues" in one of the top boxes on the Overview page.

If the link is in red and gives you a ((#)) issues, click that, and you'll be taken to a list of products to associate.

If the link is green and instead says All Ok! you can still click it, you just won't see a list of items to associate (because there aren't.)

"Third Party Import" page


Currently has "radio buttons" for three lilsts:

  • Unassociated items (you arrive here by default)
  • Associated items
  • Hidden items (i.e., demos from MP you don't want associated with a product in CV)

Common Issues

Message: "...We received some ANS data from marketplace on your behalf, but we cannot verify its authenticity...."

This is due to an incomplete ANS feed setup. You have two options:

1) You can add the Marketplace ANS notification salt to CasperVend

or

2) Remove the caspervend ANS URL from Marketplace

No Cross-Listing To/From Marketplace

This ONLY tracks sales data FROM Marketplace. You cannot send product listing information from CasperVend to Marketplace, or vice-versa. Linden Lab does NOT allow 3rd party access to its servers.

You MUST set up your listings on each platform, manually. All the ANS method does is add SALES DATA from your Marketplace sales into your CasperVend FOR the corresponding products.

The ANS method is a one-way information path. Sales data flows FROM Marketplace TO CasperVend, not the other way around.

Spend" on Marketplace versus "Spend" inworld

If you have set up the Marketplace ANS feed properly, customer purchases ON Marketplace will accumulate towards the "spend" total for any loyalty options you have set up.

However, any customer rewards you have set up will ONLY apply to purchases on inworld vendors.

Viewing Marketplace Statistics After ANS Set Up?

They will appear in your CasperVend statistics page, as they happen, the same as your inworld transactions normally would.

If you import prior sales data, then old should appear once you've completed the import and associated all the items.

But all I see is "unknown" for the product name?


Then you need to go to the Overview tab, and next to where it says "3rd party sales association", you'll see a link that says "Associate Now" - click that link, you'll be taken to the association wizard, and you can tell/verify with CasperVend what Marketplace sales match up with which corresponding CasperVend product listings.

FAQ / Troubleshooting

Q. Can I have the ANS data from MP on one SL account go to the CasperVend data of another SL account?
A. Casper writes: "No, sorry, it's account tied." The SL account names have to match between CasperVend and Marketplace.
Q. I want to have CasperVend track all my MP sales but don't have any products in CasperVend. Can I do this?
A. No, CasperVend is NOT designed to track purchases from Marketplace without having a matching product already set up in CasperVend.
Q. I've got a bunch of sales from "Unknown / Banned User" entries in my statistics - wtf?
A. This just means that the names haven't been resolved yet. They should change from "Unknown / Banned" to an actual name within the next few days. It does not mean the user is banned from the system - if they were actually banned, the transaction would not complete.