CasperVend 2/Getting Help: Difference between revisions
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== '''<span style="color:#00528c">CasperTech Customers Only, Please</span>''' == | == '''<span style="color:#00528c">CasperTech Customers Only, Please</span>''' == | ||
We are fanatical in providing the best support possible in SL, but please be aware that we can only support CasperTech | We are fanatical in providing the best support possible in SL, but please be aware that we can only support CasperTech system owner-merchants '''only.''' We absolutely cannot provide any assistance to YOUR customers, your managers, your associates or your affiliates - many of the issues that come up in support chat are issues that can easily be fixed by the owner-merchant themselves. In most cases, only the owner of the system has the information we need to allow us to track down the cause of a problem. | ||
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Revision as of 02:41, 4 April 2014
Unlike other operators, we don't charge for support, and we don't make you jump over hurdles to get it. Support is obtained quickly and easily.
How Can I Get Help?
Our support staff are ready and waiting to help you! Below are some of the many ways that you can get in touch.
Contact Us Directly
By IM
You can IM Casper Warden any time inworld if you need assistance. If Casper is not online, you will receive a link a couple minutes later to file a support ticket for our team.
By Email
You can also contact Casper by email if you wish, at casper@sl.cm
Ask In Our Support Group
When you purchased your product from CasperTech, you were sent a group invite. That is our user support group, and it's full of very helpful and friendly people. If you missed the invite, contact Casper Warden in second life to request one.
CasperTech Customers Only, Please
We are fanatical in providing the best support possible in SL, but please be aware that we can only support CasperTech system owner-merchants only. We absolutely cannot provide any assistance to YOUR customers, your managers, your associates or your affiliates - many of the issues that come up in support chat are issues that can easily be fixed by the owner-merchant themselves. In most cases, only the owner of the system has the information we need to allow us to track down the cause of a problem.