CasperVend 2/Getting Help: Difference between revisions
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=We're eager to help= | |||
Unlike other operators, we don't charge for support, and we don't make you jump over hurdles to get it. Support is obtained quickly and easily. | |||
=Customers only, please= | |||
Please be aware that we can only support our customers. We absolutely cannot provide any assistance to YOUR customers, your managers, associates or affiliates. In most cases, we can only help if we are talking to the owner of the system, in any case. | |||
=How can I get help?= | =How can I get help?= | ||
Revision as of 09:09, 25 June 2013
We're eager to help
Unlike other operators, we don't charge for support, and we don't make you jump over hurdles to get it. Support is obtained quickly and easily.
Customers only, please
Please be aware that we can only support our customers. We absolutely cannot provide any assistance to YOUR customers, your managers, associates or affiliates. In most cases, we can only help if we are talking to the owner of the system, in any case.
How can I get help?
Our support staff are ready and waiting to help you! Below are some of the many ways that you can get in touch.
Option #1: Contact us directly
By IM
You can IM Casper Warden any time inworld if you need assistance. If i'm not online, you will be sent a link to file a support ticket for our team.
By Email
You can also contact Casper by email if you wish, at casper@sl.cm
Option #2: Ask in our support group
When you purchased your product from CasperTech, you were sent a group invite. That is our user support group, and it's full of very helpful and friendly people. If you missed the invite, contact Casper Warden in second life to request one.