CasperTech User Support Group Charter

The CasperTech User Support Group is an invite-only group, with the stated goal of uniting the CasperTech community and facilitating user to user help and support.

To get an invite, simply purchase a CasperTech product - an invite is sent automatically. If you have purchased and you missed the invite, please contact Casper Warden.

Rules

1. Technical questions and help must take priority at all times.

2. We expect all participants to treat others with respect and kindness.

3. We expect all participants to understand the meaning of context - see "Profanity and Context" below.

4. Off-topic discussion is permitted, providing rule #1 is not violated. For more information on this, see "Off-topic Discussion" below.

5. Profanity is permitted, providing rules #2 and #3 are not violated. For more information, see "Profanity and Context" below.

6. We discourage discussion about religion and politics, since this often results in "flame wars".

7. Racism and hate speech are explicitly prohibited.

8. It's okay to mention other commercial products or services, even competitors of ours. However, You may only do this as part of a discussion, or when relevant to a question someone has asked

9. Commercial spam, advertising, chain mail, and defamation (including "warnings" about other Second Life users) are explicitly prohibited, except for that allowed by #8.

10. The group mostly contains other users, and not CasperTech representatives. If you are unhappy with the response you receive from users in the group, please contact Casper Warden directly.

Off-topic discussion

From time to time, we have someone in our group who objects to the amount of off-topic discussion, and who feels that the group should be moderated to a greater extent than it is.

We are serious about business in Second Life (both yours and ours), but we don't take ourselves too seriously. CasperVend wasn't created to be a commercial product - that happened later owing to demand. We feel that our community is a very valuable asset. It's our policy to promote friendliness and cooperation, and censorship hinders that.

We expect technical questions and assistance to take priority, but as long as this happens, we encourage off-topic discussion and banter.

Profanity and Context

We permit "profanity" in the group. Instead, we restrict language based on context.

It's perfectly possible to use profanity in a non-hateful way (such as using the word "fucking" to provide emphasis), just as it is perfectly possible to use benign words to spread offence and hatred.

Being intentionally rude, malicious, callous, or intentionally upsetting other users in the group is absolutely prohibited, regardless of which words were used to do so.

We will NOT take action against someone simply because you are offended by what they have said. We will take action against someone if it's obvious that they have intentionally and directly caused you offence.

Don't like it?

This policy is immutable. It's part of who we are. It also works - we have over 7,500 members at time of writing. If you dislike it, please close the chat window and address any support queries to Casper Warden directly via IM.