CasperLet/Managing Tenants

Group Restrictions

Currently, you cannot set CasperLet units to only be rentable by group members.

The workaround is:

1. Use a bot with your CasperLet system (see GroupBots page for bot options)
2. Set all land to be under ONE land group
3. Make sure the bot is IN that land group, and has appropriate invite/eject capabilities
4. Control group access with the bot - utilize the bot's blacklist function, if necessary.

If you have the bot set to auto-invite, then people don't need to stay in the land group all the time - they will be able to click the rental unit and select the "GRP INVITE" option from the menu to get back in the group.

Rental Payments

Rent Paid, But Not Updated

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OK on Website, but not inworld:

If rental payment updated properly on the website, then use RESET from the popup menu on the meter inworld to force the meter to pick up the data.

You received the money, but the unit AND website never updated:

Add the time manually to the unit via the website.

Rent Paid, But (Some or All) Money (Refunded or Never Arrived)

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Things to check:

1. Did you set a discount for being paid x-amount of time in advance?
2. Did you set profit sharing?
3. Do you have fixed payments set, AND the person paying paid a non-fixed amount?
4. Were they trying to pay over the maximum rental time?

Rental Evicted/Refunded, Customer Never Received Funds

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Usually this happens when you try to refund via the website. If the unit is "out of contact" (the sim/region-to-website communications are sometimes "flakey") then refunds issued via the website will fail.

Verify that the customer is no longer listed on the rental unit both inworld and on the website, then issue the refund manually - as in, pay the customer directly.

In the future, issue all refunds via the inworld units only to prevent this problem.

Rental Logs

See Current Time Remaining?

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There are two ways to see the time remaining on a specific rental unit.

1. On the website: Click Rentals, then sort the resulting list.
2. To see remaining time inworld: On the website, turn on the "display remaining time in floating text" option when you configure your rental units.

You may need to resync/reset the rental unit (using the popup menu you get when clicking the vendor) once the options are set on the website.

See Transaction Logs Via Inworld Interaction

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1. Click rental unit and select "Config" from the popup menu
2. On the CasperLet website, you should be taken right to the unit's configuration page
3. On the right side, you should see that unit's transaction history

See Transaction Logs Via Website Only

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1. Log in to CasperLet website
2. Find the rental unit who's transaction log you want to check
3. Click "edit" on that unit, should take you to the unit's configuration page
4. On the right side of the configuration page, should be that unit's transaction history

Rental Adjustments

Swapping Renters

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At this time, there is no simple way to just swap renters and have the new renter take over the time remaining. This is expected to be added into the next major CasperLet release.

You'll need to use the following steps:

1. Record the time remaining on the rental unit for the current renter.
2. Evict the current renter.
3. Set the new renter on the rental unit.
4. Manually add the time remaining back to the rental unit.

Customer Wants Higher Prim/Impact Limit

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• Calculate how much the extra prim/impact count will cost the tenant, in addition to their existing rental
• Adjust the prim allowance on the rental unit via the website
• Adjust the price per time period via the website

FAQ / Troubleshooting

Q. How do I set my rental boxes to send reminder notices to tenants who have upcoming rent due?

A. Rental boxes will do that by default, unless notices are disabled.

A2. You should get a message IF a tenant has disabled reminders. Once they leave, and before the unit is rented again, the website will display a yellow message of "the previous tenant has disabled reminders". It will also display this message when the tenant has chosen "won't renew" because that also disables reminders. These messages will still be there once the unit becomes available - but once the unit is rented again, those messages will disappear from the website.

Q. How often are reminders sent?

A. Reminders are sent at fixed intervals. This is not currently configurable. These are the reminders which are sent:

• "Your rental has less than a week remaining."
• "Your rental has less than three days remaining."
• "Your rental has less than two days remaining."
• "Your rental has less than a day remaining. Please stop by soon to pay!"
• "Your rental has less than six hours remaining. Please stop by soon to pay!"
• "Your rental has less than two hours remaining. Please stop by soon to pay!"
• "Your rental has less than an hour remaining. Please stop by soon to pay!"
• "Your rental HAS NOW EXPIRED. You need to pay soon to avoid eviction."
• "Your rental is now more than a day overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than two days overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than three days overdue. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FOUR DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FIVE DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN SIX DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN A WEEK OVERDUE. You need to pay soon to avoid eviction."

Q. Why am I getting two emails when someone rents from me?

A. You quite likely have:

• Both IM and Email notifications enabled
• IM's forwarded to email when offline

Just disable one of them to avoid getting duplicates. The inworld notification comes with a clickable link to the new renter's inworld profile, the email one does not.

Q. Someone rented from me and *I* never got informed

A. Casper Warden writes: IM's in second life are unreliable for two reasons...

(1) because region-to-region messages are unreliable and sometimes don't make it to the target region for whatever reason

(2) and because object IM's appear in local chat and are very easily missed

If you want reliable notifications, we highly recommend using e-mail.