CasperLet/Managing Tenants

FAQ / Troubleshooting

Q. How do I set my rental boxes to send reminder notices to tenants who have upcoming rent due?

A. Rental boxes will do that by default, unless notices are disabled.

A2. You should get a message IF a tenant has disabled reminders. Once they leave, and before the unit is rented again, the website will display a yellow message of "the previous tenant has disabled reminders". It will also display this message when the tenant has chosen "won't renew" because that also disables reminders. These messages will still be there once the unit becomes available - but once the unit is rented again, those messages will disappear from the website.

Q. How often are reminders sent?

A. Reminders are sent at fixed intervals. This is not currently configurable. These are the reminders which are sent:

• "Your rental has less than a week remaining."
• "Your rental has less than three days remaining."
• "Your rental has less than two days remaining."
• "Your rental has less than a day remaining. Please stop by soon to pay!"
• "Your rental has less than six hours remaining. Please stop by soon to pay!"
• "Your rental has less than two hours remaining. Please stop by soon to pay!"
• "Your rental has less than an hour remaining. Please stop by soon to pay!"
• "Your rental HAS NOW EXPIRED. You need to pay soon to avoid eviction."
• "Your rental is now more than a day overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than two days overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than three days overdue. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FOUR DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FIVE DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN SIX DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN A WEEK OVERDUE. You need to pay soon to avoid eviction."

Q. Why am I getting two emails when someone rents from me?

A. You quite likely have:

• Both IM and Email notifications enabled
• IM's forwarded to email when offline

Just disable one of them to avoid getting duplicates. The inworld notification comes with a clickable link to the new renter's inworld profile, the email one does not.

Q. Someone rented from me and *I* never got informed

A. Casper Warden writes: IM's in second life are unreliable for two reasons...

(1) because region-to-region messages are unreliable and sometimes don't make it to the target region for whatever reason

(2) and because object IM's appear in local chat and are very easily missed

If you want reliable notifications, we highly recommend using e-mail.