CasperLet/Managers

Adding a CasperLet manager

Currently, adding a manager can only be done globally (This means, for all CasperLet units on your CasperLet account, regardless of where on the grid those rental units are located).

This is a MULTI-STEP process, as follows:

STEP ONE - Manager Creates CasperDNS Account

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1. Have your manager register for their own CasperDNS account
2. It is *very* helpful if they sign up as their SL account name, rather than a random other name - however they should NEVER use a password that is in use for any other service, it should always be a unique password
   (see how to create an account on CasperDNS for details)

STEP TWO - Get Manager's CasperDNS account name

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1. Once they've done so, have them tell you the name they signed up under

STEP THREE - Grant Manager Website Permissions

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This step allows the manager to use the CasperLet website - under their own login - to manage units remotely.

1. Log in to YOUR CasperLet account
2. click the "Managers" icon
3. On the "Managers" page, click "Add a Manager"
4. Enter the CasperDNS user name your new manager gave you, and click OK
5. You will then be taken to a permissions page - you'll see three blocks of items, color coded for risk level
6. Tick the options you want THAT manager to have, and click "save permissions" at the bottom.

Be very certain you trust the manager if you are granting medium or high risk permissions!

STEP FOUR - Manager Adds Themselves To Manage Inworld Units

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This step allows the manager to get the inworld options and the extended manager menu directly from the rental units that are rezzed out.

1. Your manager logs in to THEIR CasperDNS account
2. They need to go to the CasperLet Managers tab
3. If there is a selection of landlord names, they need to pick the section with your name.
4. Then they need to add themselves using the Managing someone else's CasperLet system? [Add your own avatars to this account] link.

If the wrong avatar was added in THIS area, it will need Casper's intervention to remove. So be VERY CAREFUL!

Staff Notifications

You can choose to enable notifications for you and/or your manager(s).

The "Staff" option in the notification section simply refers to both system owner AND managers, BUT it will only send to which ever ones are ticked.

Reminder Notification Options

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By default, CasperLet sends "object IM's" as reminders. These MAY sometimes get lost, or the customer may miss seeing them in their local chat.

You may choose to connect a bot service to CasperLet in order to send avatar-to-avatar IM's (these don't get lost as often as object IM's do), however currently the only bot service that will support that is SmartBots.

Known Limitations

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Additional tenants do NOT receive a copy of the notifications that the primary tenant does - only the primary tenant will get them.

Why Doesn't My Staff Get Notifications?

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There are a few reasons that your staff may not get, or miss, the notifications. These include:

• May have disabled notifications
• May have accidentally muted the rental unit(s)
• "Staff" option may not be checked for your staff to GET the notices
• SL just sucks. This means messages from scripted objects don't always arrive, especially if the staff is mid-teleport when the message is sent.

Remember: As long as the notification settings are identical for all staff, the differences in one or more staff receiving or NOT receiving notifications (relative to the rest of the staff) are down to viewer options, the grid itself, or the staff member not noticing when they come across their local chat.

FAQ / Troubleshooting

Q. How often are reminders sent?

A. Reminders are sent at fixed intervals. This is not currently configurable. These are the reminders which are sent:

• "Your rental has less than a week remaining."
• "Your rental has less than three days remaining."
• "Your rental has less than two days remaining."
• "Your rental has less than a day remaining. Please stop by soon to pay!"
• "Your rental has less than six hours remaining. Please stop by soon to pay!"
• "Your rental has less than two hours remaining. Please stop by soon to pay!"
• "Your rental has less than an hour remaining. Please stop by soon to pay!"
• "Your rental HAS NOW EXPIRED. You need to pay soon to avoid eviction."
• "Your rental is now more than a day overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than two days overdue. You need to pay soon to avoid eviction."
• "Your rental is now more than three days overdue. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FOUR DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN FIVE DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN SIX DAYS OVERDUE. You need to pay soon to avoid eviction."
• "YOUR RENTAL IS NOW MORE THAN A WEEK OVERDUE. You need to pay soon to avoid eviction."

Q. Why am I getting two emails when someone rents from me?

A. You quite likely have:

• Both IM and Email notifications enabled
• IM's forwarded to email when offline

Just disable one of them to avoid getting duplicates. The inworld notification comes with a clickable link to the new renter's inworld profile, the email one does not.

Q. My manager isn't receiving inworld notifications of time remaining on rentals - how come?

A. It can be for any of the following reasons:

1. Their avatar isn't added to the CasperLet account as manager
2. It was missed in local chat (they need to look in their local chat buffer)
3. They may not have received it yet if you JUST received yours (They may arrive a few minutes apart)
4. Sometimes object IM's don't reach the target user - IM's in SL are (currently) simply not reliable
5. They may have turned off receiving notifications
6. They may have been in mid-teleport when the message arrived to them.

Q. Someone rented from me and *I* never got informed

A. Casper Warden writes: IM's in second life are unreliable for two reasons...

(1) because region-to-region messages are unreliable and sometimes don't make it to the target region for whatever reason

(2) and because object IM's appear in local chat and are very easily missed

If you want reliable notifications, we highly recommend using e-mail.

Q. How do I set my rental boxes to send reminder notices to tenants who have upcoming rent due?

A. Rental boxes will do that by default, unless notices are disabled.

A2. You should get a message IF a tenant has disabled reminders. Once they leave, and before the unit is rented again, the website will display a yellow message of "the previous tenant has disabled reminders". It will also display this message when the tenant has chosen "won't renew" because that also disables reminders. These messages will still be there once the unit becomes available - but once the unit is rented again, those messages will disappear from the website.