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== '''<span style="color:#00528c">FAQ / Troubleshooting</span>''' == | == '''<span style="color:#00528c">FAQ / Troubleshooting</span>''' == | ||
: '''Q. | : '''Q. Will the UgradeBee update vendors in all sims/regions I have vendors in or just one?''' | ||
:: '''A1.''' The UpgradeBee can only update vendors in one sim at a time - unfortunately the commands are not able to cross sim boundaries or go across the grid. Because updating the script requires a reset, you'll need to be present ''at some point'' (it can be "now" or "later") to answer all the yellow/orange debit permissions windows. Remember that your vendors will NOT function for your customers until you grant these debit permissions! | :: '''A1.''' The UpgradeBee can only update vendors in one sim at a time - unfortunately the commands are not able to cross sim boundaries or go across the grid. Because updating the script requires a reset, you'll need to be present ''at some point'' (it can be "now" or "later") to answer all the yellow/orange debit permissions windows. Remember that your vendors will NOT function for your customers until you grant these debit permissions! | ||
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:: '''A2.''' If you have multiple locations, you can drop an upgrade bee at each one, start it going at each location, and then come back around later to answer all the debit permissions requests. Just remember that vendors won't work until debit permissions are granted, so don't leave them hanging too long if you can avoid it. | :: '''A2.''' If you have multiple locations, you can drop an upgrade bee at each one, start it going at each location, and then come back around later to answer all the debit permissions requests. Just remember that vendors won't work until debit permissions are granted, so don't leave them hanging too long if you can avoid it. | ||
: '''Q. | : '''Q. When I rez out a vendor from inventory, should it always ask for debit permissions? ''' | ||
:: '''A.''' If you have PREVIOUSLY granted debit permissions, and then picked it up, or picked up a copy, then no, it will not ask again - it remembers debit permissions once granted, as long as it has not been updated or hard reset. | :: '''A.''' If you have PREVIOUSLY granted debit permissions, and then picked it up, or picked up a copy, then no, it will not ask again - it remembers debit permissions once granted, as long as it has not been updated or hard reset. | ||
: '''Q. | : '''Q. When I use an updatebee, I have to manually grant debit permission for each vendor. I thought the vendors remembered this? ''' | ||
:: '''A1.''' This happens because the new updated script does NOT know the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask." | :: '''A1.''' This happens because the new updated script does NOT know the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask." | ||
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:: '''A3.''' If you manually reset (a/k/a hard reset) the vendors, it will act as a brand new script (because resetting scripts makes them flush their prior memory, which includes debit permissions.) | :: '''A3.''' If you manually reset (a/k/a hard reset) the vendors, it will act as a brand new script (because resetting scripts makes them flush their prior memory, which includes debit permissions.) | ||
: '''Q. | : '''Q. If I update a product but keep the new name the same as the old one, can I just delete the old box from the dropbox, add the new, and not worry about relisting? ''' | ||
:: '''A.''' Yes, as long as the name really is an exact match between the two. | :: '''A.''' Yes, as long as the name really is an exact match between the two. | ||
: '''Q. I ran the update, and it completed successfully, but the box / vendor / rental unit still says the old version number''' | |||
:: '''A.''' The updating process only replaces the *script* - it does not rename the object that the script is in. If you want the object's version number to match the version of the script, you'll need to replace it yourself. | |||
Revision as of 18:52, 4 February 2014
Upgrading From CasperVend Free To Premium
If you're currently using CasperVend Free, you can upgrade to CasperVend Premium really easily!
Simply REZ OUT your CasperVend Premium (or FatPack) crate, on land where you are allowed to run scripts - the crate will contact the web server and automatically upgrade your vendors from "free" to "premium" with no need for an upgradebee or any other action on your part!
How to Get the Latest Version
There are many ways to get the latest versions of your CasperTech products:
Use a Redelivery Terminal
ANY CasperVend redelivery terminal (it bundled with CasperVend), ANYWHERE on the grid can be used to get the updated version of any CasperTech product. It doesn't matter whether it's your terminal, Casper's terminal, or someone else's. However, if you use the one at the CasperTech store, it will sort all CasperTech purchases to the top of the list, making them easier to find.
Use a Vendor
Touch the main panel of any CasperVend v2 vendor, and on the popup menu, use the "Redeliver" button to access our redelivery system.
Visit the Overview tab on the CasperVend Website
All your purchases are listed on the CasperVend website on the overview tab for you to redeliver.
Send "CasperTech Resident" an IM
You'll receive an automatic response within a minute or two which will guide you to getting your product update.
Upgrading From Premium To Fatpack
If you purchased the Premium pack within the last three (3) days, contact Casper Warden directly (via inworld IM rather than notecard) to make arrangements for paying the difference and upgrading to the fatpack. After three days, you will need to buy the expansions separately.
How to Update
CasperVend 1.x
The 1.x line was decomissioned in May of 2013, after being taken off the market in January of 2012. If you still only have 1.x vendors, the upgrade process is now time consuming, but not terribly complicated:
- Unpack the new vendors
- Choose the vendors you want to use to replace your old ones
- Rez out the chosen vendors
- Click the (C)aspervend logo to be taken to that vendor's configuration page
- Point the new vendor to the product or profile you were using on the old vendor
- Within a couple minutes, the new vendor should update to show the same products
- Delete the 1.x vendor, and put the 2.x vendor in its place
- Repeat for each vendor you want to replace
If you prefer to keep the black look, you can either customise your vendors with the customisation kit in the new vendor shipping crates, or you can check the CasperTech Creator Showcase inworld to see what options may be available.
CasperVend 2.x
Updating the CasperVend 2.x line is much easier - no need to replace your vendors, just let the UpgradeBee to all the work while you relax! (However, you will need to repeat this process in each sim/region that you have vendors.)
- Unpack the UpgradeBee from the shipping crate
- Rez the UpgradeBee
- Click "Upgrade"
- Answer the orange debit perm windows
- When all the vendors are upgraded, the UpgradeBee will return to you
- All done - you may safely delete the Bee once it appears over your head
CasperLet 1.x
CasperLet upgrades are simple
- Unpack the UpgradeBee from the shipping crate
- Rez the UpgradeBee
- Click "Upgrade"
- Answer the orange debit perm windows
- When all the rental units are upgraded, the UpgradeBee will return to you
- All done - you may safely delete the Bee once it appears over your head
How Do I Use the UpgradeBee?
You will have to grant debit perms many times as the units come back online; this is normal. If you don't answer them right away, they will pile up because the vendors will keep asking for them every minute or two. Please make sure it's the latest UpgradeBee, from the latest pack, of the product you want to update. Note that the CasperVend FatPack consists of many products, each with their own UpgradeBee.
You will also need to do this in EACH sim/region that you have upgradeable products rezzed in.
For CasperLet
- Rez the UpgradeBee
- Touch/click it
- Select "Upgrade"
- Wait until it finishes
For Your Vendors
- Rez the UpgradeBee
- Touch it
- Click "Update All"
- Wait until it finishes.
For Vendors Going To Your Affiliates
For Affiliate vendors, you can do one of the following:
- Rez each of your affiliate vendors
- Use the UpgradeBee
- Pick them up
- Ship them out
- Or....
- Send the UpgradeBee to each of your affiliates
The first method is actually the recommended way, even though it's more of a hassle for you, the merchant.
There's four big reasons why just sending the UpgradeBee to your affiliates isn't effective:
- Affiliates simply don't bother to update
- If you ship vendors as no-modify, it won't work anyway
- If they "lock" their vendors, it won't work anyway
- If you never update your original pack, you'll still be shipping out OLD vendors in the future.
You always need the CURRENT UpgradeBee to upgrade vendors to the current version. Packing an old UpgradeBee in the box with affiliate vendors will not upgrade vendors to a newer version of the script than what the UpgradeBee has.
Does My Product Use the UpgradeBee?
These Products Use An UpgradeBee
- Affiliate expansion
- CasperLet
- CasperVend (both free and premium)
- Holovend expansion
- Lucky Chairs expansion
- Mesh Expansion
- Texture Vendors expansion
These products do NOT
- Gift Cards
- Let It Snow
- Resizer
- Rez-Free / Rez-Free Premium
- SimpleSit
- Spinner
- Titler of Doom
- Transporter
Do I Have to Upgrade?
Upgrades are rarely mandatory, but often recommended for bug fixes.
When we do force an upgrade (such as the decomissioning of the v1 network), we give several months of notice so you have plenty of opportunity to upgrade the affected CasperTech product.
What Do I Do If My Product Isn't Bee-Upgradable?
If there's no updatebee for your product, you will need to set up any new versions manually that you want to use since there's no automated upgrade process.
Not the "update" information you were looking for?
If you were looking for how to send product updates to customers via CasperVend, see the product updates page instead.
FAQ / Troubleshooting
- Q. Will the UgradeBee update vendors in all sims/regions I have vendors in or just one?
- A1. The UpgradeBee can only update vendors in one sim at a time - unfortunately the commands are not able to cross sim boundaries or go across the grid. Because updating the script requires a reset, you'll need to be present at some point (it can be "now" or "later") to answer all the yellow/orange debit permissions windows. Remember that your vendors will NOT function for your customers until you grant these debit permissions!
- This happens because the new updated script does NOT know - will never know - the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask."
- A2. If you have multiple locations, you can drop an upgrade bee at each one, start it going at each location, and then come back around later to answer all the debit permissions requests. Just remember that vendors won't work until debit permissions are granted, so don't leave them hanging too long if you can avoid it.
- Q. When I rez out a vendor from inventory, should it always ask for debit permissions?
- A. If you have PREVIOUSLY granted debit permissions, and then picked it up, or picked up a copy, then no, it will not ask again - it remembers debit permissions once granted, as long as it has not been updated or hard reset.
- Q. When I use an updatebee, I have to manually grant debit permission for each vendor. I thought the vendors remembered this?
- A1. This happens because the new updated script does NOT know the permissions you granted to the old version. To you, this is "granting them again" but to the script this is "I never had permissions, so I have to ask."
- A2. This also happens if you drag-copy - the copy will ask for debit permissions, but the original will remember them.
- A3. If you manually reset (a/k/a hard reset) the vendors, it will act as a brand new script (because resetting scripts makes them flush their prior memory, which includes debit permissions.)
- Q. If I update a product but keep the new name the same as the old one, can I just delete the old box from the dropbox, add the new, and not worry about relisting?
- A. Yes, as long as the name really is an exact match between the two.
- Q. I ran the update, and it completed successfully, but the box / vendor / rental unit still says the old version number
- A. The updating process only replaces the *script* - it does not rename the object that the script is in. If you want the object's version number to match the version of the script, you'll need to replace it yourself.