CasperLet/Managing Tenants

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No Group Restrictions

Currently, you cannot set CasperLet units to only be rentable by group members.

The workaround is:

  1. Use a bot with your CasperLet system (see GroupBots page for bot options)
  2. Set all land to be under ONE land group
  3. Make sure the bot is IN that land group, and has appropriate invite/eject capabilities
  4. Control group access with the bot - utilize the bot's blacklist function, if necessary.

If you have the bot set to auto-invite, then people don't need to stay in the land group all the time - they will be able to click the rental unit and select the "GRP INVITE" option from the menu to get back in the group.

Your Tenants

Find Your Tenants

  1. Log in to CasperLet
  2. Click Units tab
  3. Click Tenants at the top of the column
  4. This will sort all tenants in alphabetical order by first name

You can also:

  1. List the maximum # of tenants per page
  2. use your web browser's CTL + F (search in the page) function to find a specific name

See Rentals Per-Region

  1. Log in to CasperLet
  2. Click Regions tab
  3. On each map tile, you'll see some colored squares
  4. Hover over each square to see that rental unit's status.

There is currently no way to group rental units other than this - however there is a feature request ticket in the queue already for unit grouping.

Rental Payments

Rent Paid, But Not Updated

Recorded on website, not inworld

If rental payment updated properly on the website, then use RESET from the popup menu on the meter inworld to force the meter to pick up the data.

Recorded on website AND meter, but no texture change

You removed the "m@" or "box@" from the description field. Add these back in, as outlined here then click the meter and use "reset" from the popup to force it to pick up the data.

Received money, but unit AND website never updated

Add the time manually to the unit via the website.

Update to CasperLet 1.3x or higher!

The latest versions include using a better transaction tracking system - so as of January 2016", versions 1.29 and older are no longer supported!

Rent Paid, But (Some or All) Money (Refunded or Never Arrived)

Things to check:

  1. Did you set a discount for being paid x-amount of time in advance?
  2. Did you set profit sharing?
  3. Do you have fixed payments set, AND the person paying paid a non-fixed amount (such as when trying to pay a back balance prior to eviction)?
  4. Were they trying to pay over the maximum rental time?

Rental Evicted/Refunded, Customer Never Received Funds

Usually this happens when you try to refund via the website rather than the inworld unit. If the unit is "out of contact" (the sim/region-to-website communications are sometimes "flakey") then refunds issued via the website will fail.

Verify that the customer is no longer listed on the rental unit both inworld and on the website, then issue the refund manually - as in, pay the customer directly.

In the future, issue all refunds via the inworld units only to prevent this problem.

Rental Logs

See Current Time Remaining?

There are two ways to see the time remaining on a specific rental unit.

  1. On the website: Click Rentals, then sort the resulting list.
  2. To see remaining time inworld: On the website, turn on the "display remaining time in floating text" option when you configure your rental units.

You may need to resync/reset the rental unit (using the popup menu you get when clicking the rental unit) once the options are set on the website.

See Transaction Logs Via Inworld Interaction

  1. Click rental unit and select "Config" from the popup menu
  2. On the CasperLet website, you should be taken right to the unit's configuration page
  3. On the right side, you should see that unit's transaction history

See Transaction Logs Via Website Only

  1. Log in to CasperLet website
  2. Find the rental unit who's transaction log you want to check
  3. Click "edit" on that unit, should take you to the unit's configuration page
  4. On the right side of the configuration page, should be that unit's transaction history

How the Names are Listed

  1. Names with capitals ((Firstname Lastname))
  2. Then vacancies
  3. Then names with no capitals ((firstname lastname))

Rental Adjustments

Swapping Renters

At this time, there is no simple way to just swap renters and have the new renter take over the time remaining. This is expected to be added into the next major CasperLet release.

You'll need to use the following steps:

  1. Record the time remaining on the rental unit for the current renter.
  2. Evict the current renter.
  3. Set the new renter on the rental unit.
  4. Manually add the time remaining back to the rental unit.

Transfer / Copy Information

To copy or transfer a renter or unit configuration see the instructions on the ' Transfer Rental page.

Customer Wants Higher Prim/Impact Limit

  • Calculate how much the extra prim/impact count will cost the tenant, in addition to their existing rental
  • Adjust the prim allowance on the rental unit via the website
  • Adjust the price per time period via the website

Manage Rental Units

Sometimes landlords will need to lock or reserve rental units. This section details these options.

Locking An Individual Unit

  1. Log in to the CasperLet website.
  2. Inworld, click the individual unit you wish to lock, and let it take you to its own configuration page.
  3. Under "Lock", change to "Yes" (click the "change" link on that line)

If you wish to also prevent ANY payments, then right under "lock" is the "accept payments" option - change that to "no" prevent anyone from paying on the existing rental.

Locking Units by Bulk Operations

  1. Log in to CasperLet website.
  2. Under Units, tick/check the boxes for the units you want to lock
  3. At the top of the "bulk options" section is a series of buttons.
  4. Click the buttons as needed to lock, and/or turn off "accept payments".
  5. Scroll down to the bottom and click the "Update Selected" button.

Reserving Rental Units

  1. Click the rental unit
  2. Select "Config" from the popup menu
  3. Let it take you to the CasperLet site - you should arrive at the unit's configuration page
  4. Look for the Reserved line (4th line down as of September 2014)
  5. Enter the avatar's account name (not display name) and click "ok"
  6. Text will change to show that it's reserved for that specific avatar

Cancelling a reservation

To cancel an existing unit reservation, just look for the "Reserved" line and click "Cancel Reservation" next to the avatar's account name.

About Auto-Evict

"Auto-Evict after ____ hours" refers to the length of time to wait after the rent is already in arrears, before evicting the current tenant(s).

Floating Text On or Off

Floating/hover text is turned off by default on all rental units, on account of many people finding floating text to be unsightly. You are always able to enable it at any time, on a per-unit or global/bulk basis.

Just remember to his "save" when you add or remove the floating text.

When the unit is UN-rented, and floating text is enabled, the price and prim/impact limits are always shown. When rented, the unit does not show price and prim/impact limits.

Maximum Number of Tenants Per Unit

As of the 10th of November, 2015, there is a hard limit of 11 tenants (1 primary tenant + 10 additional subtenants) on any rental unit. The few rental units inworld that have more than 11 tenants at the time of this change will be able to keep the existing tenants, but will not be able to add any more until the total number is down below 11.

Seeing Added Subtenants on Units

Once a subtenant is added to a unit, currently the only place to see the name is on the individual unit's configuration page on the web, or the tenants can see via the "List Tenants" option on the rental unit inworld.

Notification Messages to Tenants

The tenant may turn on or off various notification options. If a tenant has disabled reminders you will see an alert box on the configuration page for THAT specific rental unit. (Not on the bulk units page.) Once they leave, and before the unit is rented again, the website will display a yellow message of "the previous tenant has disabled reminders". It will also display this message when the tenant has chosen "won't renew" because that setting also disables reminders. These messages will still be there once the unit becomes available - but once the unit is rented again, those messages will disappear from the website.

Estate owners and managers should check each rental unit's configuration page on the CasperLet website if they are truly concerned about missing what the tenant will turn off - Estate owners/managers will need to see the unit's management page to see the yellow or red flags the unit sets up on the website (they're not visible on the bulk units page, and not mentioned in the inworld messages).

Notifications via SmartBots

Provided you have a SmartBots bot configured properly, all notifications will be sent via your SmartBots bot - as an actual person-to-person IM message - instead of a scripted object message that only appears in local chat.

If SmartBots has a problem, or the bot expires before you get a chance to renew, the system will gracefully fall back to scripted object message methods until there is a working SmartBots bot again.

MetaBolt and PikkuBot do not have this functionality at this time.

Who gets reminders?

  • Primary tenant
  • CasperLet System owner
  • Additional estate staff, if configured

Additional subtenants do not get notifications at this time, as it is only the primary tenant that the system considers responsible for the rent.

These reminders are sent at fixed intervals, and the intervals are not currently configurable. Reminders will always be sent - unless the tenant has either turned off notifications, or toggled the "Won't Renew" option.

Reminders sent before the tenancy ends

  • "Your rental has less than a week remaining."
  • "Your rental has less than three days remaining."
  • "Your rental has less than two days remaining."
  • "Your rental has less than a day remaining. Please stop by soon to pay!"
  • "Your rental has less than six hours remaining. Please stop by soon to pay!"
  • "Your rental has less than two hours remaining. Please stop by soon to pay!"
  • "Your rental has less than an hour remaining. Please stop by soon to pay!"

Reminders sent after the tenancy has ended

  • "Your rental HAS NOW EXPIRED. You need to pay soon to avoid eviction."
  • "Your rental is now more than a day overdue. You need to pay soon to avoid eviction."
  • "Your rental is now more than two days overdue. You need to pay soon to avoid eviction."
  • "Your rental is now more than three days overdue. You need to pay soon to avoid eviction."
  • "YOUR RENTAL IS NOW MORE THAN FOUR DAYS OVERDUE. You need to pay soon to avoid eviction."
  • "YOUR RENTAL IS NOW MORE THAN FIVE DAYS OVERDUE. You need to pay soon to avoid eviction."
  • "YOUR RENTAL IS NOW MORE THAN SIX DAYS OVERDUE. You need to pay soon to avoid eviction."
  • "YOUR RENTAL IS NOW MORE THAN A WEEK OVERDUE. You need to pay soon to avoid eviction."

Why aren't notifications received?

  1. If the targeted avatar was mid-teleport at the time the IM was sent, it may be shuffled to their offline messages.
  2. If the targeted avatar's incoming messages have capped then they won't receive the message.
  3. Not everyone has "Send IMs to Email" turned on!

FAQ / Troubleshooting

Q. Why am I getting two emails when someone rents from me?
A. You quite likely have:
  • Both IM and Email notifications enabled
  • IM's forwarded to email when offline
Just disable one of them to avoid getting duplicates. The inworld notification comes with a clickable link to the new renter's inworld profile, the email one does not.
Q. Someone rented from me and *I* never got informed
A. Casper Warden writes: IM's in second life are unreliable for two reasons...
(1) because region-to-region messages are unreliable and sometimes don't make it to the target region for whatever reason
(2) and because object IM's appear in local chat and are very easily missed
If you want reliable notifications, we highly recommend using e-mail.
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