CasperLet/Managers

Adding a CasperLet manager

Currently, adding a manager can only be done globally (This means, for all CasperLet units on your CasperLet account, regardless of where on the grid those rental units are located).

This is a MULTI-STEP process, as follows:

STEP ONE - Manager Creates CasperDNS Account

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1. Have your manager register for their own CasperDNS account
2. It is *very* helpful if they sign up as their SL account name, rather than a random other name - however they should NEVER use a password that is in use for any other service, it should always be a unique password
   (see how to create an account on CasperDNS for details)

STEP TWO - Get Manager's CasperDNS account name

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1. Once they've done so, have them tell you the name they signed up under

STEP THREE - Grant Manager Website Permissions

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This step allows the manager to use the CasperLet website - under their own login - to manage units remotely.

1. Log in to YOUR CasperLet account
2. click the "Managers" icon
3. On the "Managers" page, click "Add a Manager"
4. Enter the CasperDNS user name your new manager gave you, and click OK
5. You will then be taken to a permissions page - you'll see three blocks of items, color coded for risk level
6. Tick the options you want THAT manager to have, and click "save permissions" at the bottom.

Be very certain you trust the manager if you are granting medium or high risk permissions!

STEP FOUR - Manager Adds Themselves To Manage Inworld Units

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This step allows the manager to get the inworld options and the extended manager menu directly from the rental units that are rezzed out.

1. Your manager logs in to THEIR CasperDNS account
2. They need to go to the CasperLet Managers tab
3. If there is a selection of landlord names, they need to pick the section with your name.
4. Then they need to add themselves using the Managing someone else's CasperLet system? [Add your own avatars to this account] link.

If the wrong avatar was added in THIS area, it will need Casper's intervention to remove. So be VERY CAREFUL!

Staff Notifications

You can choose to enable notifications for you and/or your manager(s).

The "Staff" option in the notification section simply refers to both system owner AND managers, BUT it will only send to which ever ones are ticked.

Reminder Notification Options

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By default, CasperLet sends "object IM's" as reminders. These MAY sometimes get lost, or the customer may miss seeing them in their local chat.

You may choose to connect a bot service to CasperLet in order to send avatar-to-avatar IM's (these don't get lost as often as object IM's do), however currently the only bot service that will support that is SmartBots.

Known Limitations

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Additional subtenants do NOT receive a copy of the notifications that the primary tenant does - only the primary tenant will get them.

Why Doesn't My Staff Get Notifications?

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There are a few reasons that your staff may not get, or miss, the notifications. These include:

• May have disabled notifications
• May have accidentally muted the rental unit(s)
• "Staff" option may not be checked for your staff to GET the notices
• SL just sucks. This means messages from scripted objects don't always arrive, especially if the staff is mid-teleport when the message is sent.

Remember: As long as the notification settings are identical for all staff, the differences in one or more staff receiving or NOT receiving notifications (relative to the rest of the staff) are down to viewer options, the grid itself, or the staff member not noticing when they come across their local chat.

FAQ / Troubleshooting

Q. My manager isn't receiving inworld notifications of time remaining on rentals - how come?

A. It can be for any of the following reasons:

1. Their avatar isn't added to the CasperLet account as manager
2. It was missed in local chat (they need to look in their local chat buffer)
3. They may not have received it yet if you JUST received yours (They may arrive a few minutes apart)
4. Sometimes object IM's don't reach the target user - IM's in SL are (currently) simply not reliable
5. They may have turned off receiving notifications
6. They may have been in mid-teleport at the point when the message arrived to them. (SL treats someone mid-teleport as if they've logged off, even though they're just moving from sim/region to sim/region.)